360 Smart Networks

Job Description Job Description    Our IT Onboarding Engineer is responsible for leading projects to onboard new customers to our managed IT services and ensure their success.   They will play a critical role in building trust with new clients as a primary technical point of communication during the project.  Our onboarding projects focus on discovering and documenting existing equipment, configurations, systems, applications, and workflows while seamlessly implementing our standard security and management toolsets and services.  The position requires extensive experience with a diverse set of technologies including but not limited to firewalls, switches, servers, O365, Azure, VPN, and LOB Applications.  Primary Responsibilities ·         Communicating project timelines and details to the onboarding customer. ·         Discovery and documentation of all IT related systems, applications, and processes of new clients. ·         Implementing, or managing the implementation of,...

Job Description Job Description As a Client Relationship Manager (CRM) at 360 Smart Networks, you will play a pivotal role in building and maintaining strong client relationships. Your primary responsibilities will revolve around strategic planning, recommending and proposing system upgrades and new solutions, general client administration, and continuing education and training. You will serve as the bridge between our clients and our internal teams to ensure their needs are met effectively. Key Responsibilities Client Relationship Management: Serve as the primary contact for assigned clients, fostering a positive long-term relationship and understanding their business needs. This involves regular communication (calls, emails, meetings) and proactive outreach to ensure clients feel valued and heard. Service Delivery Oversight: Ensure the MSP’s IT services to each client are delivered as promised. Work with neighboring departments to monitor service quality and intervene...