NY CREATES
Albany, NY, USA
About NY Creates:
NY CREATES serves as a bridge for advanced electronics, leads projects that advance R&D in emerging technologies, and generates the jobs of tomorrow. NY CREATES also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization.
Job Description:
Job responsibilities include, but are not limited to:
Troubleshoots Information Technology systems when an employee, users, vendors, business partners, and affiliates reports a computer problem. Respond to these problems and questions over the phone or in person.
Performs regular checks to ensure that all systems are functioning properly.
Record and log all customer interactions, problems, and resolutions in a help desk system for future reference.
Reset passwords and unlock accounts for all...