TENNESSEE TECH UNIVERSITY
Clarksville, TN, USA
IT User Support Specialist II
Cookeville, TN, United States
Job Description
Description of Job Duty:
Assist researchers in onboarding onto state-of-the-art research computing systems, tools, and software to enable research productivity.
Tennessee Tech is an Equal Opportunity/Affirmative Action employer.
Responsibilities
Essential Functions:
Researcher Engagement: Regularly assist a broad set of researchers through support requests (i.e. email, ticketing systems, chats). Help with routine issues in using research computing systems.
Solutions Development: Provide the onboarding of state-of-the-art research computing systems, tools, and software to enable research productivity. Occasionally provide solutions to researchers that facilitate and/or enables research.
Partnership/Collaboration: Connect and coordinate the interactions between researchers and technology providers. Documentation/Training: Help review and test training material.
Work Hours:...