Mazzella Lifting Technologies
East Chicago, IN, USA
Job Description Job Description Job Duties: 1. Answer incoming phone calls, counter sales, and manage daily electronic requests. 2. Execute expectations by providing superior customer service to increase customer attraction and retention. 3. Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations. 4. Nurture customer relationships to ensure proper support. 5. Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals. 6. Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate. 7. Collect market data to create and analyze reports resulting in gross margin management 8. Relate to diverse customers in an inclusive manner. 9. Assist Service Supervisor with planning and scheduling work when required 10. Interact with technicians, Service...