Clark Public Utilities

This full-time position reports to the Business Applications Supervisor and is located at the Electric Center. WHAT YOU WOULD DO : • Administer and maintain enterprise cloud-based platforms supporting Service Desk and Contact Center operations. • Manage system configuration, user accounts, roles, and permissions in alignment with governance and security standards. • Coordinate with vendors for issue resolution and support requests, escalating internally as required. • Maintain system documentation including configuration standards, procedures, and support information. • Support user adoption of systems and tools through guidance, communication, and documentation. • Communicate system changes, maintenance activities, and service impacts to stakeholders. • Provide hands-on deskside support for end-user incidents, service requests, and endpoint technologies. • Deliver in-person and remote technical support, troubleshooting hardware, software and user access issues. May...