Clark Public Utilities

WHAT YOU WOULD DO: •Design, implement, administer, optimize, and support enterprise network infrastructure that enables secure, reliable, and resilient business and operational technology services. •Lead the technical implementation of complex network infrastructure projects while collaborating with lead networking engineer, project managers, vendors, and business holders. •Design scalable, resilient, maintainable, and secure network solutions that align with established enterprise architecture, operational requirements, and long-term technology strategy. •Analyze network performance, availability, capacity, reliability, and operational trends to identify opportunities for optimization, automation, resiliency, and continuous improvement. •Plan, coordinate, and implement hardware, software, firmware, and lifecycle upgrades while minimizing operational impact and maintaining system availability. •Collaborate with Cybersecurity personnel to evaluate risk, implement security...

WHAT YOU WOULD DO : The Technology Analyst - Customer Service will facilitate assigned projects by serving as a liaison between users and developers, setting and communicating goals, and evaluating and refining results. • Provide technical and analytical support and coordinate data extraction from various databases for department management. • Create and oversee comprehensive reports and visualizations that provide actionable insights into Customer Service performance metrics. • Monitor data quality, accuracy, and completeness to ensure reliability of Customer Service information and metrics. Collaborate with management to implement process improvements based on data findings. • Analyze Customer Service metrics to identify patterns and improvement opportunities. Utilize analytical findings to develop and implement strategies that align with business objectives. • Investigate, troubleshoot, and resolve data issues reported by Customer Service staff. • Maintain and ensure...