Fairfax Water

Description Under close supervision of the Supervisor, Customer Contact, the Customer Service Representative will respond professionally to customer inquiries and requests for service. Responsibilities: Individuals in the Customer Service Representative I - Contact position will function in the Customer Contact role. This role requires the following basic responsibilities. Inbound contact center, Customer Service Representatives handle 50 calls a day on average and answer customer questions concerning services, billing, payment, lien law requirements, water quality, water pressure, plumbing and other water related concerns. Research customer's information, assesses and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Uses all available contacts and historical records in SAP to analyze and resolve the customer's situation. Examines...

Function: Under close supervision of the Instrumentation Supervisor, or designated senior technician, performs routine preventive and corrective maintenance work associated with the installation, maintenance and repair of process control instrumentation and electronic equipment used in the production, treatment, storage and distribution of water. Responsibilities: Performs routine preventive and corrective maintenance work by: Monitoring the proper operation of various process instruments through local HMI panels and SCADA workstations. Calibrating and maintaining a variety of electronic equipment to include: flow and pressure transmitters, turbidity meters, pH meters, CL2 meters, and streaming current detectors. Verifying the proper operation of modems, switches, routers, PLCs, and other related devices related to the SCADA system. Assisting with the maintenance and repair of electronic controls for filter influent, effluent, drain, and wash control...