ImOn Communications

Connect Communities. Grow Your Career. Make an Impact.   At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a  Business Customer Relationship Advocate,  you will be the point of contact for all of ImOn’s Business Customers. They will handle calls, provide account information, and resolve issues while adhering to company guidelines. Their responsibilities include addressing inquiries, answering questions, and resolving complaints in the customer's preferred language.   What You’ll Do Assist business customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers.  Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.  Represent ImOn Communications in a positive, professional, and ethical manner, working to...

Connect Communities. Grow Your Career. Make an Impact.   At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a  Bilingual Customer Relationship Advocate,  you will provide technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers, in both English and Spanish. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.   Schedule: Monday - Friday 10:00am - 7:00pm with rotating Saturday’s 8:00am -12:00pm.   What You’ll Do Assist customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers. Demonstrate active listening and effective communication to ensure a mutual understanding of customer's...