ODU Human Resources

The position coordinates evening patron services and equipment servicing and provides financial and other operational support services. Provides high quality customer service at the help desk and assists users with research, circulation, library, student support services, and technical questions.   Required Qualifications:   Demonstrated knowledge of basic business and writing skills; Demonstrated knowledge of basic mathematical skills to reconcile financial data and perform statistical data collection; Demonstrated considerable knowledge of effective customer service and problem resolution techniques; Effective time management and organizational skills to plan and prioritize work to meet deadlines Considerable interpersonal, oral, and written communication skills; Demonstrated considerable skills in word processing and spreadsheet applications Demonstrated considerable problem solving and critical thinking skills Demonstrated ability to supervise,...

The position’s main objective is to support engagement with undergraduate students to facilitate their success in the Department of Psychology. This position is responsible for responding to student requests and advising students in need of department, college, and university resources. Supports academic advising for Psychology majors. Manages data, communications, and/or marketing resources in support of the Department’s undergraduate students and educational programs.   Required Qualifications:   Strong knowledge of effective customer service and problem resolution techniques. Working knowledge of PC-related software Microsoft Office products and social media platforms. Some technical skills to learn and use enterprise systems needed. Effective oral and written communication skills. Demonstrated time management and organizational skills. Good interpersonal skills and ease in relating to people from varying educational, cultural, and social backgrounds....

To provide user assistance, student supervision, operational support, and facilities oversight in the Learning Commons @ Perry Library during evening, overnight, and weekend service hours. Position works evenings, nights, weekends, and holidays.   Required Qualifications: Some knowledge of effective supervisory techniques Considerable knowledge of effective customer service techniques Basic knowledge of effective research techniques Considerable oral and written communication skills Considerable organizational and record keeping skills Basic critical thinking and problem-solving skills Basic computer applications skills, including Microsoft Office Suite Ability to take initiative and work well independently Ability to work well within a team environment Ability to learn and develop new skills Considerable experience in providing quality customer service in a public setting Some supervisory experience Additional Considerations...