Tableland Services, Inc.
Somerset, PA, USA
JOB TITLE: CareerLink Service Specialist FLSA STATUS: Non-Exempt DEPARTMENT: Tableland Community Services/PA CareerLink OVERALL PURPOSE: This purpose of this position is to provide excellent customer service and receptionist duties to the Pennsylvania CareerLink Career Resource Area by screening calls and walk ins, directing customers and phone calls to the various programming appropriately; answer questions and inquires; create and maintain spreadsheets/databases for tracking and reporting and assist a diverse population of customers with core services. Provide support to partner programs to streamline customer service transition from core to intensive level services.
ESSENTIAL FUNCTIONS:
Answer and screen incoming calls PERFORMANCE MEASURES:
Accurately disseminate information to caller
Provide answers to incoming callers
Route calls to the appropriate staff or department
Cultivate an inviting and positive customer experience in the Career...