Mindful Health Solutions
Sacramento, CA, USA
Working in a high-call volume medical office, the TMS Care Coordinator provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. The candidate in this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out.
Progress notes (fax out progress notes to ROI’s that patients may have in their chart while in treatment) Upload end of treatment summaries to patient charts and fax to ROIs on file if appropriate Be on top of authorizations, warning TAS team when authorizations are close to expiring or need to be extended. Upload paperwork and prepare paperwork on dates that have 2 or more MTs on schedule Make confirmation calls Deal with scheduling changes that may arise during a patient’s course Superior organization and time...