Ace Industries, Inc.
Pelham, AL, USA
Job Description Job Purpose: A Scope Writer will assist with managing all administrative aspects of the branches overhead crane service work. The Scope Writer will field varying types of service requests from customers. The service requests will require the Scope Writer to be efficient and resourceful with reviewing reports and processing those reports. The position is vital to providing support to other Ace team members and our customers. Essential Duties: * Collaborate with Ace technicians and other team members on customer work requests * Evaluate and make recommendations regarding required repairs or inspections * Maintains rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques * Builds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely manner * Review reports for grammar errors, regulation accuracy, and other crucial info * Research...