City of Alcoa, TN
Alcoa, TN
DEFINITION OF CLASS
Performs complex and routine clerical and technical data entry work by operating computer keyboard or other data entry device to enter utility reading data into computer.
ESSENTIAL DUTIES PERFORMED
Answers telephone and assists customers with billing questions;
Creates computer files to be submitted to financial institutions;
Establishes and processes automatic bank draft payments;
Initiates collection process for write-offs, sends out letters and turns in report;
Works with Utility Services on all related issues;
Collects and organizes utility readings from meter readers;
Enters data following a specified format;
Verifies accuracy of data entered into billing software against source documents;
Maintains record of work completed;
Maintains, coordinates, and troubleshoots TWACS, Temtra, and Dataquest functions / issues;
Coordinates TWAC change out schedules with the Utility Services division;
Daily verification of meter reads;...