Wurth Adams Richfield, WI, United States
Dec 11, 2017Full time
Wurth Adams is looking for a customer focused professional to join our Customer Service/Inside Sales team! We are seeking an exceptional representative who will listen to the customer to identify needs, has ability to diffuse difficult situations, and is capable of strengthening the overall relationship between Wurth Adams and the customer. A typical day will entail entering orders, responding to general customer inquiries, invoice questions, and customer concerns via phone, email or other correspondence. Managing VMI (Vendor Managed Inventory) Programs. Our overall goal is to project a professional company image through personal interaction with the customer. The schedule is Monday - Friday, from 8:00am-4:30pm. Essential duties include: Ensure complete customer satisfaction by providing prompt, courteous service and quality products. Answer phones and respond to customer requests via phone, fax, email or other means. Sell product and place customer orders in computer system. Up sell products and services. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquiries not immediately resolved. Computer entry and expediting of customer orders, quotations or notes. Transfer customer calls to appropriate staff. Complete call logs and reports. Process verbal and written price quotes and special quotes as required. Manage key customer accounts as assigned. Service walk-in customers as required. Review confirming orders for accuracy. Follow company guidelines to establish selling prices and profit margins. Prepare continuous improvement reviews for major accounts. Help implement and maintain VMI programs. Support sales representatives. Recognize, document and alert the supervisor of trends in customer calls. Represent the company professionally at all times in a customer relations capacity. Work with purchasing to establish product ordering requirements and new item additions as necessary. Process customer requests for product and literature. Read and decipher customer prints in order to quote accurately. Identify and measure customer samples in order to quote accurately. Recommend process improvements. Manage excess and obsolete inventory. May provide on-the-job training for new employees. Generate customer thank you letters. Continuously improve productivity and efficiency of processes throughout the operational organization . Performs other duties, as assigned. FIND OUT MORE ABOUT OUR COMPANY CULTURE: LinkedIn: https://www.linkedin.com/company/wurth-adams Facebook: https://www.facebook.com/WurthIndustry/ Twitter: https://twitter.com/wurthindustry?lang=en Required Skills: Bachelor’s Degree Preferred. High school diploma/GED and minimum 1-2 years customer service/sales or related experience is required. Basic experience in Microsoft Outlook, Word and PowerPoint. Advanced Excel skills. P21 or SAP skills are advantageous. Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material , ability to supply customers with written, computer-generated or verbal quotations and recommendations. Must be able to verbalize thoughts and information via phone and in person clearly and concisely. Ability to work with mathematical concepts such as fractions and percentages and solve mathematical equations as related to our industry required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists required. Ability to interpret a variety of instructions furnished in written, oral, blueprint, diagram, or schedule form required. Must occasionally lift, carry or move up to 25 lbs.