Dona Ana County
Las Cruces, NM, USA
NOTICE TO APPLICANT
This position will close at 12:00AM MST on the End Date. You must ensure your application reflects the correct and current information for your work experience, hours worked per week per position, education, personal information, etc. Only the information provided on this application is evaluated when determining compensation.
End Date: December 15, 2025
Job Description
PURPOSE SUMMARY. Provide second tier solutions to escalated issues and provide training and support to Service Desk and level 1 Computer Technicians. Focus on more complex issues that need to be researched and documented. Maintain audio video equipment in County Commission Chambers.
ESSENTIAL DUTIES.
1. Respond and provide solutions to customers on escalated tickets from other technicians and tickets with higher priority.
Provide second-tier support by reviewing tickets that require additional assistance.
Troubleshoot and diagnose issues using knowledge articles...