Donovan Spring Co.
Salem, NH, USA
Job Description Job Description We are looking for a Service Writer/Advisor who can effectively convey estimates, schedules and job specifics to our customers. This role necessitates a solid mechanical comprehension of truck and trailer suspensions. The Service Writer will collaborate with team members to foster effective communication, improve teamwork operations and manage the repair timeline to deliver an exceptional customer service Hourly non-exempt position Monday-Friday 7:30am-5:00pm; rotating Saturdays 8:00 am-noon is required. Duties and Responsibilities include the following. Other duties may be assigned. Answer incoming calls and greet customers* Answer customer questions about products, prices, availability and product features.* Generate customer quotes and invoices in a timely manner.* Knowledge of heavy duty truck and trailer suspensions and the ability to communicate the work performed in a knowledgeable and detailed manner.* Coordinate with technicians...