MetLife
Cary, NC, USA
Job Location: Cary, NC Role Value Proposition: Under general supervision participates or leads in initiatives related to ITIL Change Management process compliance and improvement to protect the live IT environment. Performs complex Change Management functions in support of the Change Management process.? Oversees the governance of the implementation of ongoing changes to the IT Change Management process as dictated by: changes in business or regulatory need, changes in surrounding functions and need for continuous improvement. Participate in UAT testing for Change process and tool improvements.? The individual in this role must possess the ability to handle multiple assignments concurrently in a fast paced ever changing Global environment.??? Key Responsibilities: Review IT change requests for accuracy based on defined and documented procedures and reject for cause or provide final approval as appropriate. Resolve technical end user inquiries related to Change...