392 it help desk technician jobs found

Job Description Local Insurance firm is looking for a IT Help Desk Technician. The candidate will be responsible for troubleshooting, repair, and maintenance of workstations and peripherals. individual must be able to work independently. Communication, Interpersonal Skills, and Customers Skills are Imperative to provide support to 200+ end-users. The Help Desk Technician will report to the IT Manager and interface with other Corporate Level IT support staff on a daily basis. Must be able to pass a Financial Industry Background Check. The IT Help Desk Technician will be responsible for troubleshooting a wide range of computer-related technical issues, work to resolving those issues independently or in some cases as part of a small team. IT Help Desk Technician will primarily work locally with corporate staff or via phone and remote support systems but occasionally may travel to the end user's location to repair issues. The ideal candidate a) has strong troubleshooting and critical...

Job Description We are looking for an experienced IT Help Desk Technician to join our team in Girard, Ohio. This position is responsible for managing incoming helpdesk requests and calls from users. Candidates must be capable of investigating and resolving software and hardware problems conveyed from the computer users. The individual will communicate with the users of all departments ensuring computer issues are handled professionally, and that the highest quality of service is provided. Communication skills and attention to details are essential to this position. This position works on location at Altronic in Girard. This is not a remote position. Successful candidate should reside in the Girard area (no relocation assistance). This full-time position includes an awesome work environment and excellent benefits package. Position reports to the Shared Services Center in Fort Lauderdale and requires travel to Florida for final interview and 4 times per year. Responsibilities *...

Job Description We are seeking an IT Help Desk Technician Level I or Level II to join our Solution Center team! You will resolve computer-related issues for your clients. The is a full-time position perfect for entry level, full-time, or college internship. Looking for upward mobility? This is the perfect position to hit the ground running and includes multiple avenues for advancement. Training and certification programs included. Responsibilities: * Provide technical assistance with computer hardware and software * Help Desk ticket remediation * Desktop support * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions Qualifications: * Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor Join the growing ProStratus team. Our Solution...

Job Description Cogent IT is looking for a full-time Help Desk Technician to join our team. If you love to help people use technology, we'd like to speak to you. An ideal technician will provide technical support and develop technical solutions to help our clients become more effective, productive, and successful. Responsibilities for this position include: * Perform hardware and software installations, repairs, upgrades, and problem solving as needed on Mac workstations, PC workstations and Windows servers. * Provide technical support and individualized assistance to end-users in a deadline-oriented environment. * Create and maintain documentation for the administration, maintenance, and use of supported systems. * Identify problems and develop solutions to increase operational efficiency. If you want to apply for this position you'll need: * An AA or BS in Information Technology, Management Information Systems or a related field, or equivalent work experience. * One to four...

Job Description RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT. As a RiverTech employee, you will be surrounded by a challenging, yet supportive work environment that is committed to...

Job Description Waytek is seeking to fill a Level 1 - 2 Help Desk position to perform every day support to our clients' end users. The individual should be hardworking, have the desire to grow their technical skill set, and be dedicated to providing our clients with the best possible support experience. Candidates should be familiar with Windows desktop operating systems, Windows Server operating systems, various desktop applications, and basic networking. Responsibilities: * Active Directory User Management. * Troubleshoot Networking issues * Set up & troubleshooting of printers and other network devices * Antivirus Deployment and Management * Troubleshoot and upgrade Desktop Hardware * Detailed Documentation on Client's Network Environment and Troubleshooting steps * Office 365 Management (OWA, Exchange Online, Teams, Ad Sync) * Maintain Firewalls such as SonicWall, Cisco, and NetGear Pro * VPN & Remote Desktop Setup * Inventory Management * Setup and configure new...

Job Description Our client is looking for a junior level IT help desk candidate for a 6 month contract to hire position. The position will start out on site/hybrid while building the project. Then will move to remote once things are settled in. Candidate will need to be local or able to commute to Louisville. Your duties include basic hardware/software support for local users. You will be utilizing their ticketing system to fix and escalate the issues as needed. You will work an early first shift (6:30-3:30) and be able to end your work day at a reasonable time. * Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. * Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. * Assists in instructing customers in the operation and maintenance of systems/equipment. * Acts as a liaison with customers on...

Job Description $1,000 Sign-on Bonus! Position is Full-Time/In Office Who we are: i.t.NOW™ is Utah's premier managed I.T. services and computer support provider for small to medium-sized businesses. As a leader in the industry, we are experiencing growth and we need IT Front-line Ninja positions to help us meet our company and customer goals. If you are looking for a career and not just another job, please consider a career opportunity with us. We have a most excellent work environment that is high paced, fun, and engaging. You'll be working with an incredible and collaborative team and find there is room for growth. WHAT YOU"LL DO: This position is of utmost importance to the success of i.t.NOW and our clients. Engineers in this position answer first line calls and service requests. This person will be a powerful communicator and manage difficult and complex client situations that need strong guidance and resolution. This person will be prompt, to the point and know the...

Job Description Minimum job requirements: * Provide valuable service by offering a state-of-the-art customer support experience and a high-quality technical assistance. * Address customers professionally in any situation; ask questions to quickly determine the nature of problems; follow up with customers to ensure issue has been resolved. * Manage Service Desk tickets in a timely manner * Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies * Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or other technical staff * Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Test software and hardware to evaluate the ease of use and whether product can aid user in...

Job Description Job Title: Field Engineer 4 Location (DRIVING): Rockville, MD Contract Duration: Contract until 01/27/2024 Key Responsibilities: * As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area. * Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards. * You may also perform whole unit swaps, repair or replace PC peripherals. * Must have reliable transportation as this role services the metro and surrounding areas. * Close service tickets in real time in the Call Management system using Company provide phone. Key Qualifications: ***Must have his/her OWN RELIABLE CAR and CAR INSURANCE*** * 1+ Years of hands-on experience with laptop and desktop break-fix * Computer-building background experience preferred * General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications * Ability to resolve basic / non-complex...

Job Description We are seeking a permanent full-time IT Helpdesk Technician to provide on-site and remote IT support for Windows PCs, software applications, printers, networking, and A/V equipment in a manufacturing environment. This position will be responsible for handling incoming tickets and escalating, as needed, to other internal IT support staff. Primary Duties and Responsibilities · Provide in-person, phone, and remote support to end-users in a multi-site manufacturing environment. · Diagnose and resolve PC hardware, software, telephony, printers/copiers, and network issues in a timely matter as reported by end-users. · Act as the initial point of contact for all IT support requests and escalate to other IT staff as needed. · Monitor and update IT support requests in the ticketing system. · Maintain and update computer hardware and software to be compliant with company policies. · Image and configure PCs with all appropriate software applications. · Make recommendations on...

Job Description Shift : 7:30am - 4:00pm Shift: 1st, to start but could be moved to 2nd or 3rd as they get acclimated to the plant and ICT operations. • Job Description Essential Job Functions • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Ability to walk and stand for several hours. • Will train the right candidate on automotive software and processes. Basic Qualifications • High school diploma or G.E.D. • 1-2 years of service desk or field support...

Job Description We are seeking a permanent full-time IT Helpdesk Technician to provide on-site and remote IT support for Windows PCs, software applications, printers, networking, and A/V equipment in a manufacturing environment. This position will be responsible for handling incoming tickets and escalating, as needed, to other internal IT support staff. Primary Duties and Responsibilities · Provide in-person, phone, and remote support to end-users in a multi-site manufacturing environment. · Diagnose and resolve PC hardware, software, telephony, printers/copiers, and network issues in a timely matter as reported by end-users. · Act as the initial point of contact for all IT support requests and escalate to other IT staff as needed. · Monitor and update IT support requests in the ticketing system. · Maintain and update computer hardware and software to be compliant with company policies. · Image and configure PCs with all appropriate software applications. · Make recommendations on...

Job Description $1,000 Sign-on Bonus! Position is Full-Time/In Office Who we are: i.t.NOW™ is Utah's premier managed I.T. services and computer support provider for small to medium-sized businesses. As a leader in the industry, we are experiencing growth and we need IT Front-line Ninja positions to help us meet our company and customer goals. If you are looking for a career and not just another job, please consider a career opportunity with us. We have a most excellent work environment that is high paced, fun, and engaging. You'll be working with an incredible and collaborative team and find there is room for growth. WHAT YOU"LL DO: This position is of utmost importance to the success of i.t.NOW and our clients. Engineers in this position answer first line calls and service requests. This person will be a powerful communicator and manage difficult and complex client situations that need strong guidance and resolution. This person will be prompt, to the point and know the...

Job Description We are seeking an IT Help Desk Technician Level II to join our Solution Center team! You will resolve computer, network, and sever related issues for your clients. The working environment includes working in the solution center and traveling to multiple customer sites. This position is perfect for the tech savvy individual that is hungry to learn multiple disciplines in the IT field. Responsibilities: * Support U.S. and Europe customers remotely * Provide technical assistance with computer hardware and software * Network administration * Server administration * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions * Be the go to person for support * Technology alignment specialist. Ensure customers are adopting and using available technology. Qualifications: * Previous experience in IT, customer service, or other related fields * Ability to configure and install...

Job Description The IT Help Desk Technician is responsible for supporting and troubleshooting IT issues for customers during their designated help desk shift. TRAX currently maintains two help desk shifts to support users during business hours in Eastern and Pacific time zones from Monday to Friday, this opportunity is for the second shift: * Second Shift: 11:00 AM - 8:00 PM EST The performance of our IT Help Desk Technicians is measured via our Help Desk Metrics, the following performance measurement standards must be maintained: * Thirty-minute or less response time for all tickets or calls during business hours * Four-hour resolution time for all tickets during business hours * High-quality customer survey responses of 4-5 stars on feedback regarding support tickets In addition to user issue resolution during a given work shift, this position is responsible for updating documentation in our confluence site. * Documenting technical questions and answers in Atlassian Questions *...

Job Description We are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients. Essential Duties and Responsibilities: · IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware · Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL, SharePoint, Microsoft 365 etc. · Engineer and implement system solutions for customers using technologies that meet their needs · Support of disaster recovery solutions · Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security · Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix · Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets · System documentation maintenance and...

Job Description Benefits/Perks * Flexible Scheduling * A competitive Salary and Benefits package * Profit Sharing * An open-door policy within the business that values input, creativity and ideas * A personal development plan created to help you (and us) grow * A collegial and open working environment, a network of 1,000 engineers nationwide and the ability to grow and advance in your career * People First Culture Company OverviewTeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 200 locations across North America and more than 1,000 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our...

Job Description JOB DESCRIPTION JOB TITLE: Tier 2/Field Services Technician LOCATION: Tucson, AZ IMMEDIATE SUPVR: Field Services Manager/Service Desk Manager Responsibilities will include, but are not limited to: Inclusive support * Meet metrics including Service Level Agreements, utilization statistics, customer service statistics, ticket quality, billable hours, and quality of project documentation. · Ensure Field Services Manager is aware of any upcoming projects or changes that may affect Field Service Team availability · Keep up to date on the latest technologies * Providing training and mentoring for new employees * Generate SOPs to help others identify and resolve events * Provide availability to Field resources. If a resource is not available, you may be required to visit a customer's location to backfill during the other technician's absence Tier 2 support * Hardware Inventory Management * During peak call volumes, outages, or when requested by Service Desk Management,...

Job Description Job Description: IT Help Desk Support Tier 2 Service Agent Reports To Service Manager Position Summary The Tier 2 Service Agent oversees all customer service requests related to equipment and systems installed and managed by IQ Machines at client properties. The Tier 2 Service Agent will work closely with the Service Manager and Tier 1 service Agents to make sure that service tasks are completed in a timely and professional manner, and that systems and equipment maintained by IQ Machines are monitored and accessible. Tier 2 service hours are 9am to 5pm but will occasionally require evenings and weekends. Compensatory time off is provided. This is a full-time salary position. IQ Machines offers a full range of employee benefits including paid vacation, healthcare, and retirement 401k match. Responsibilities The primary responsibility of the Tier 2 Service Agent is to execute the resolution of any problems with IQ Machines' equipment, or any problems reported by...