786 it help desk jobs found

Job Description Job Description: IT Help Desk Support Tier 2 Service Agent Reports To Service Manager Position Summary The Tier 2 Service Agent oversees all customer service requests related to equipment and systems installed and managed by IQ Machines at client properties. The Tier 2 Service Agent will work closely with the Service Manager and Tier 1 service Agents to make sure that service tasks are completed in a timely and professional manner, and that systems and equipment maintained by IQ Machines are monitored and accessible. Tier 2 service hours are 9am to 5pm but will occasionally require evenings and weekends. Compensatory time off is provided. This is a full-time salary position. IQ Machines offers a full range of employee benefits including paid vacation, healthcare, and retirement 401k match. Responsibilities The primary responsibility of the Tier 2 Service Agent is to execute the resolution of any problems with IQ Machines' equipment, or any problems reported by...

Job Description Pearl Interactive Network is seeking Part-Time Help Desk Specialists - Remote. Applicants MUST reside in Bossier, LA, or El Paso, TX. Bring your knowledge and technical skills in computer software and systems support to Pearl. The IT Help Desk Specialist will manage inbound calls in a fast-paced, high-energy environment and assist users by researching technical issues, exploring answers, and providing information and alternative solutions. Why choose Pearl Interactive Network? Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Our client is looking for a junior level IT help desk candidate for a 6 month contract to hire position. The position will start out on site/hybrid while building the project. Then will move to remote once things are settled in. Candidate will need to be local or able to commute to Louisville. Your duties include basic hardware/software support for local users. You will be utilizing their ticketing system to fix and escalate the issues as needed. You will work an early first shift (6:30-3:30) and be able to end your work day at a reasonable time. * Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. * Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. * Assists in instructing customers in the operation and maintenance of systems/equipment. * Acts as a liaison with customers on...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Local Insurance firm is looking for a IT Help Desk Technician. The candidate will be responsible for troubleshooting, repair, and maintenance of workstations and peripherals. individual must be able to work independently. Communication, Interpersonal Skills, and Customers Skills are Imperative to provide support to 200+ end-users. The Help Desk Technician will report to the IT Manager and interface with other Corporate Level IT support staff on a daily basis. Must be able to pass a Financial Industry Background Check. The IT Help Desk Technician will be responsible for troubleshooting a wide range of computer-related technical issues, work to resolving those issues independently or in some cases as part of a small team. IT Help Desk Technician will primarily work locally with corporate staff or via phone and remote support systems but occasionally may travel to the end user's location to repair issues. The ideal candidate a) has strong troubleshooting and critical...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description We are looking for an experienced IT Help Desk Technician to join our team in Girard, Ohio. This position is responsible for managing incoming helpdesk requests and calls from users. Candidates must be capable of investigating and resolving software and hardware problems conveyed from the computer users. The individual will communicate with the users of all departments ensuring computer issues are handled professionally, and that the highest quality of service is provided. Communication skills and attention to details are essential to this position. This position works on location at Altronic in Girard. This is not a remote position. Successful candidate should reside in the Girard area (no relocation assistance). This full-time position includes an awesome work environment and excellent benefits package. Position reports to the Shared Services Center in Fort Lauderdale and requires travel to Florida for final interview and 4 times per year. Responsibilities *...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Environmental Allies has an immediate need for a full-time in the office IT Help Desk personnel. This individual will be vital to the company by focusing on the ERP system and performing database analysis. They will be required identify, plan, and implement, the IT Framework by working directly with staff to identify business requirements. One must have sufficient detail and clarity for technical proposal development, scoping, implementation, and maintenance. This is an in the office position in Houston, TX. Job Responsibilities: · First line support help desk for Mac Desktops, Mac Laptops, and Windows · Coordinates, diagnoses, and troubleshoots employee request · Provide phone, on-line, and on-site support · Ability to work closely with and provide support to end users for hardware, software, and network related problems for employees using network remote access · Classifies level of priority and nature of problems · Provides case status updates to management on...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Well established semiconductor manufacturing company located in the San Leandro area is looking to fill a IT Help Desk Specialist direct hire position immediately! This exciting position will get filled quickly so act right away if qualified and interested. Primary objective of the position includes responding to queries and addressing system and user issues in a timely and professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes but is not limited to the following. Other duties may be assigned: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Monitor and respond quickly to incoming request relate to IT issues either in person, over the phone, or through chat. • Follow up with customers to ensure issue has been resolved. • Walk internal customer through problem-solving process. • Maintain computer systems and act as a support if any system goes down. • Responsible for PC's,...

Job Description Job SummaryWe are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity. Responsibilities : * Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person * Log all support requests and document the steps taken to resolve them * Provide technical support for hardware, software, and network issues * Assist with setting up new user accounts * Provide excellent customer service and ensure timely resolution of technical issues Requirements: * HS Diploma * At least 1 year of experience in an IT support role * Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting * Excellent communication skills, both verbal and written * Ability to prioritize and...

Job Description Job Title : IT Help Desk Support Location: 1212 Pittsford-Victor Road, Pittsford, NY Pay: $19.91 /hour Job Description: Description/Comment: If you thrive in a fast-paced environment and are looking for an opportunity to build your technical skills, join us as a Technical Support Specialist and provide technical support via telephone and email to LenelS2 customers. The purpose of this role is to provide an excellent customer experience while resolving technical issues for Value-Added Resellers and customers. Additional Job Details: Essential Job Functions: • Answer incoming phone calls, emails, and other inquiries into the LenelS2 Technical Support Center. • Identify and thoroughly document problem summary and description as described by the customer as well as record the call details in ticketing system following the documented processes. This will include step by step results of the troubleshooting performed, as well as all customer statements of importance, and...

Job Description We are seeking an IT Help Desk Technician Level I or Level II to join our Solution Center team! You will resolve computer-related issues for your clients. The is a full-time position perfect for entry level, full-time, or college internship. Looking for upward mobility? This is the perfect position to hit the ground running and includes multiple avenues for advancement. Training and certification programs included. Responsibilities: * Provide technical assistance with computer hardware and software * Help Desk ticket remediation * Desktop support * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions Qualifications: * Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor Join the growing ProStratus team. Our Solution...

Job Description IT Help Desk Analyst--York, PA SHIFT- Will be onsite- 3pm-11:30pm - Weekend and holiday rotation. (rotate days off- will always have 2 days off in a row. Will keep the same schedule for 4 weeks then it will rotate) General Summary: Under the general supervision of the Supervisor-IT Operations, operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to maintain a set processing schedule. Monitors, reports, logs, investigates and resolves processing problems within the system to ensure high quality and reliability, principally focused on patient care. Supports downtime and monthly maintenance activity. Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly. Assists other IS personnel with Data Center needs. Duties and Responsibilities: The following are essential job...