558 help desk technician jobs found

Job Description Help Desk Support Technician Job Description iwerk currently has an opportunity for a Help Desk Support Technician who will serve as the first point of contact for customers seeking technical assistance over the phone and/or via our support ticketing system. An excellent candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-service oriented and patient while managing customer needs and requests. This position requires excellent customer service skills. Travel will sometimes be required to various client offices in the Dallas/Ft. Worth area. Must live within a reasonable distance from the iwerk Ft. Worth office. Must be a self-starter and able to effectively multi-task in a fast-paced environment. Candidate must be able to work independently with minimal supervision as well as coordinate and collaborate as part of a larger support team. Must demonstrate...

Job Description Help Desk Technician - Remote & Onsite Support We are currently seeking a Help Desk Technician - Remote & Onsite Support to join a growing Managed Service Provider in Baton Rouge, Louisiana that focuses on customer support to SMBs. You will be joining a structured and collaborative company with 40+ years of providing technology services! The Help Desk Technician - Remote & Onsite Support will be responsible for basic networking, Office 365, Windows desktop troubleshooting, Active Directory domain administration, and first-tier support. This opportunity is best suited for a dynamic IT Professional who is well-versed in implementing technology solutions as well as desktop and network support. If you have 1+ years of experience working for a Managed Service Provider and consider yourself a "jack of all trades" we want to hear from you! Help Desk Technician - Remote & Onsite Support Requirements/Responsibilities: · Working knowledge of LANs, Windows...

Job Description Our client, a large beverage distributor, in New Jersey has built an on-line customer portal to allow customers to place orders and manage inventory. They are looking for a help desk technician to assist both internal and external users with any software related issues. * The Help Desk Technician will provide end-user customer support for any issues customers might have with the portal. * Additionally, the help desk technician will provide support to internal employees in a Windows Office 365 environment. * Any experience in website development or maintenance is a big plus, but not required. * Any general IT development experience or related course-work is also a plus.

Job Description Position Purpose: The primary purpose of this position is to provide slightly advanced (Tier 2) technical support to our clients for both computer and telephony needs. Position Responsibilities: · Serve as an escalation point and resource for Help Desk Technician I positions. · Provide Tier 1 and Tier 2 technical support for clients calling in as well as follow up with clients that have open tickets in the system. Escalate anything more advanced as needed. · Address requests in a timely manner. If problem cannot be addressed right away, stay in constant communication with client so they are aware of status. · Assist customers with Tier 1 and Tier 2 support for MS Windows 2003-2016 Operating Systems, Windows 7-10 PCs, Cisco Routers and Switches, and Polycom phone end points. · Troubleshoot Windows 7-10, MacOS devices, Microsoft Office products and VOIP Phone System both in-office and with remote workers. · Assist with the installation and configuration of desktop...

Job Description Help Desk Technician 10850 SW 113th Pl, Miami, FL 33176, USA Req #1228 Monday, January 9, 2023 Luxury Senior Living Communities In Coral Gables, Kendall & Homestead Is looking for I.T. Help Desk Tier 2 Specialist for its Palace Group 10850 SW 113th Place. Miami, FL 33176 The #1 Priority of this position is... To provide active support to internal users during their day-to-day use of technology. Responsible for managing desktops, laptops, mobile devices, desk phones, Wi-Fi phones, minor networking issues, user accounts, logins, Digital signage, TVs and other audio-visual equipment, printers, copiers and other general systems within all Palace buildings. Essential Duties & Responsibilities * Help Desk ticket response and MAC (Move/Add/Change) request fulfillment * Maintenance of the hardware inventory system * Review and respond to inquiries from internal users of different operational teams. Determine user requirements. Identify and diagnose problems with...

Job Description We are seeking a Help Desk Technician to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions Qualifications: * Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor

Job Description Mars Supply, a leading distributor of industrial supplies, is growing their IT department with the addition of a Help Desk Technician. The ideal candidate for this position is able to work independently to monitor incoming tickets from employees and solve issues in a timely manner utilizing patience and professionalism. In addition, the Help Desk Technician is responsible for installing and maintaining all technology used within the company. This person will work closely with both the IT Manager, Network Administrator, and support our Web Team. If you value Excellence, Teamwork, Respect, Resourcefulness, and Trust (our Core Values), then this might be a good fit for you. Mars Supply offers a full benefit package, including 401K with Match and Profit-Sharing. Requirements: * AA/AS degree in Computer Related Field + 2 years relevant work experience * Occasional travel necessary * Knowledge of Basecamp, Prophet 21, Sharepoint, and Zoho Desktop * Ability to work both...

Job Description Local Insurance firm is looking for a IT Help Desk Technician. The candidate will be responsible for troubleshooting, repair, and maintenance of workstations and peripherals. individual must be able to work independently. Communication, Interpersonal Skills, and Customers Skills are Imperative to provide support to 200+ end-users. The Help Desk Technician will report to the IT Manager and interface with other Corporate Level IT support staff on a daily basis. Must be able to pass a Financial Industry Background Check. The IT Help Desk Technician will be responsible for troubleshooting a wide range of computer-related technical issues, work to resolving those issues independently or in some cases as part of a small team. IT Help Desk Technician will primarily work locally with corporate staff or via phone and remote support systems but occasionally may travel to the end user's location to repair issues. The ideal candidate a) has strong troubleshooting and critical...

Job Description Help Desk Technician (IT) Cleveland, OH greater area Full Time/Direct-Hire (Not a contract) The Help Desk Technician will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and staffing the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, cell phones, tablets and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. JOB RESPONSIBILITIES • Provide helpdesk support and resolve problems to the end user's satisfaction • Monitor and respond quickly and effectively to requests received through the IT helpdesk • Modify configurations, software settings, etc. for approved corporate standards on the local workstation • Setup of mobile devices including phones, tablets and MiFi's • Provide assistance to end-users on operation of any IT...

Job Description We are looking for an experienced IT Help Desk Technician to join our team in Girard, Ohio. This position is responsible for managing incoming helpdesk requests and calls from users. Candidates must be capable of investigating and resolving software and hardware problems conveyed from the computer users. The individual will communicate with the users of all departments ensuring computer issues are handled professionally, and that the highest quality of service is provided. Communication skills and attention to details are essential to this position. This position works on location at Altronic in Girard. This is not a remote position. Successful candidate should reside in the Girard area (no relocation assistance). This full-time position includes an awesome work environment and excellent benefits package. Position reports to the Shared Services Center in Fort Lauderdale and requires travel to Florida for final interview and 4 times per year. Responsibilities *...

Job Description SunPlus Data Group is seeking a Help Desk to work for a State Government facility in Atlanta, GA. This is for 12 months to start and is likely to extend Hours are generally M-F, 40 hrs/week Pay is $28/hr W2 hourly or $31/hr 1099 (CTC) JOB#115993 **(THIS POSITION IS HYBRID WORKING 1 WEEK ONSITE/1 WEEK REMOTE, MANDATORY WITH NO EXCEPTIONS) ** It usually takes the State Government about 1-3 weeks to start interviews, to make you aware of the timeframe. The first interview will usually be via phone or WebEx. JOB SUMMARY: The State of WI seeks a Help Desk with documented experience. The Help Desk will provide guidance and perform research for the management and administration of the Microsoft M365 application in delivering Microsoft solutions. RESPONSIBILITIES: * Serve as the first point of contact for customers seeking technical assistance over the phone, by email, and through our ticketing system. * Performing remote troubleshooting through diagnostic techniques and...

Job Description We are seeking an IT Help Desk Technician Level I or Level II to join our Solution Center team! You will resolve computer-related issues for your clients. The is a full-time position perfect for entry level, full-time, or college internship. Looking for upward mobility? This is the perfect position to hit the ground running and includes multiple avenues for advancement. Training and certification programs included. Responsibilities: * Provide technical assistance with computer hardware and software * Help Desk ticket remediation * Desktop support * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions Qualifications: * Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor Join the growing ProStratus team. Our Solution...

Job Description The IT Help Desk Technician is responsible for supporting and troubleshooting IT issues for customers during their designated help desk shift. TRAX currently maintains two help desk shifts to support users during business hours in Eastern and Pacific time zones from Monday to Friday, this opportunity is for the second shift: * Second Shift: 11:00 AM - 8:00 PM EST The performance of our IT Help Desk Technicians is measured via our Help Desk Metrics, the following performance measurement standards must be maintained: * Thirty-minute or less response time for all tickets or calls during business hours * Four-hour resolution time for all tickets during business hours * High-quality customer survey responses of 4-5 stars on feedback regarding support tickets In addition to user issue resolution during a given work shift, this position is responsible for updating documentation in our confluence site. * Documenting technical questions and answers in Atlassian Questions *...

Job Description POSITION SUMMARY : The role of the Help Desk Technician, II is to assist employees who are experiencing any operating difficulty with the use of IT applications, products or services. As the first point of contact for employees seeking technical assistance coming from phone calls and the IT Ticketing system, the Help Desk Technician, II is responsible for ensuring that an effective solution is provided to the employee. This candidate would be physically in the office 5 days a week. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Effectively, professionally, and respectfully represents IT and their services to the FWR community. * Provides support for IT products and services. Support may include answering questions, troubleshooting problems, teaching or instructing employees regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and other network devices. * Determines the most effective manner to...

Job Description Integrity Systems & Solutions, LLC , has been focused on the technology needs of medical and dental practices in the New England area for over 25 years. We exist for one reason; to build long-term relationships and provide peace of mind to people - clients and team members alike. While we can get excited about the benefits technology can offer, we never want to lose sight of the importance of the human experience. Located in Cheshire, CT, Integrity isn't just a word on the sign over the door. We're honest with each other and our customers. We treat our customers like you'd want somebody to treat your family. When we're not busy delivering for our customers, you may find us debating Star Trek versus Star Wars, or the finer points of any particular movie or song. We believe in setting our people up to succeed, so they can do the same for our customers. If you are looking for an opportunity with a company that places value on helping people, you love solving...

Job Description We are currently seeking a Help Desk Technician to join our HUB Parking Technology team with residence in the Pittsburgh area. This position will perform remote service and maintenance for our state of the art Parking and Revenue Control systems as well as Access Control equipment. The position will require on-call duties for 24/7 after hours, weekend, and holiday service coverage on a rotational basis. This position will rotate to perform the following duties as assigned and scheduled: * Remote service and maintenance for our parking and access control hardware and software. * Possess exceptional customer relations skills over the phone and in person * Work with our clients and field technicians over the phone and in-person * Provide support for multiple products * Provide server setup and configurations for new installations, and other duties as assigned. * Work with various Microsoft operating systems, Microsoft SQL Server, and have knowledge of networks and...

Job Description Job Description: The Help Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions: * IT support relating to technical issues involving Microsoft's core business applications and operating systems. * Support of disaster recovery solutions. * Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. * Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix. * Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. * System documentation maintenance and review in ConnectWise. * Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed...

Job Description Executive Image Solutions, Inc strives to provide invaluable IT, VoIP and Copier services to small/medium sized businesses within Central Pennsylvania! We facilitate the multi-faceted needs of Small Business, Not-for-profit Organizations and Local Governments. We are currently taking applications for a self-motivated and highly organized help desk level 1 technician with exceptional customer service skills. As a member of the IT Department applicants will be responsible for stellar customer service while troubleshooting various end-user issues. Daily responsibilities include, not limited to: Help Desk Technician Level 1: 1. Provide Immediate response and resolution for all level 1 support tickets 2. Monitor incoming email and ensure ticket creation as required As a Help Desk Technician Level 1, the following skills are required : 1. Exceptional Customer Service Skills 2. Exceptional Phone Etiquette 3. General understanding of the following computer systems: a....

Job Description Cogent IT is looking for a full-time Help Desk Technician to join our team. If you love to help people use technology, we'd like to speak to you. An ideal technician will provide technical support and develop technical solutions to help our clients become more effective, productive, and successful. Responsibilities for this position include: * Perform hardware and software installations, repairs, upgrades, and problem solving as needed on Mac workstations, PC workstations and Windows servers. * Provide technical support and individualized assistance to end-users in a deadline-oriented environment. * Create and maintain documentation for the administration, maintenance, and use of supported systems. * Identify problems and develop solutions to increase operational efficiency. If you want to apply for this position you'll need: * An AA or BS in Information Technology, Management Information Systems or a related field, or equivalent work experience. * One to four...

Job Description RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT. As a RiverTech employee, you will be surrounded by a challenging, yet supportive work environment that is committed to...