Medpoint Management
Los Angeles, CA, USA
Job Description Job Description Responsible for assisting members with questions regarding authorizations and providers. Representatives will also be responsible for logging calls to summarize the issue, follow up and resolution. Duties and Responsibilities 1. Answer inbound calls from members and assists them with questions regarding authorizations, provider selection and other issues. 2. Learns IPA business rules and assists with basic authorization set up. 3. Actively performs transactions in response to member requests and displays professional telephone etiquette. 4. Work with specialists, PCPs and ancillary providers to assist with scheduling members for above services when necessary. 5. Consistently meets deadlines and service level requirements for hold time and call volume. 6. Demonstrates ability to use the computer to perform job functions. 7. Asks for assistance, when necessary, to handle more complex issues. 8. Displays flexibility to perform administrative...