Heritage Hotel Group
Grass Valley, CA, USA
Job Description Front Desk Representative POSITION SUMMARY: This position is responsible for operating the hotel's front desk systems for Visual Matrix, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. ESSENTIAL JOB FUNCTIONS: Work Objectives * Process guest registrations, including the computation and collection of payment. * Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures * Maintain room status inventory. * Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. * Send and receive telephone calls and facsimiles; sort incoming mail and messages. * Conduct night audit as assigned. Guest Satisfaction * Respond to guest needs, special requests, and complaints as needed. * Process guest invocations of 100%...