The Chicago Lighthouse
Chicago, IL, USA
Job Description Job Description MISSION: The Chicago Lighthouse (CLH) serves people who are blind, visually impaired, disabled, and Veterans, in order for each to reach their full personal potential. Our programs build enduring success for our target populations and employees with lifelong knowledge, skills, and employment opportunities, support the discovery of new approaches for the empowerment of our communities, and sustain a social business enterprise that ensures success for our strategic ambitions. KEY RESPONSIBILITIES: Reporting to the Chief Operations Officer, the Senior Vice President drives data-informed decision-making, manages key performance indicators (KPIs), ensures smooth system implementations, and leads client engagement. The Senior Vice President leads a team of two Vice-Presidents, responsible for 13 contact centers, over 600 agents, managers and supervisors and one data analyst. The contact centers receive over 4.7 million calls annually. This role...