2602 customer support specialist jobs found

Job Description Foresight Sports, a Vista Outdoor Company, is a designer and manufacturer of performance analysis and game enhancement technologies for the golf industry. As a total technology provider, we offer complete vertically integrated solutions for every segment of the market with engineering, manufacturing, and quality-assurance all under one roof. We are recognized as the industry leader in performance measurement systems by equipment manufacturers, top professional golfers, and media outlets. Located in San Diego, CA. The Customer Support Specialist will help support our UpNext program, our player development program specifically designed to connect today's best and most passionate golfers with our game-changing technology at reduced prices. Job Responsibilities Under the direction of the Marketing & Brand Manager and Co-President(s), the Program Customer Support Specialist will be responsible for: • Organizing new program applications and ensuring timely candidate...

Job Description We are seeking a Customer Support Specialist to join our team! Our team is growing, and we are looking for candidates that are interested in joining a fast-paced environment with the opportunity to build a long-term career. Our ideal candidate is a person who is flexible, trainable, and motivated to succeed. A person looking for a long-term career who wants to get their foot in the door with a company that continuously promotes within. We are currently looking to hire 3 team members. Position Benefits: * Full training provided * No experience needed * Great compensation and bonus opportunities * Health, dental and vision benefits * Supplemental benefits * Paid vacation * Dynamic team environment * Opportunity for career growth As a Customer Support Specialist, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers,...

Job Description Professional Search Group (PSG) is seeking a Customer Support Specialist to join a fun team! The Customer Support Specialist is responsible for providing customer service and technical support for the their clients eCourse training from troubleshooting, assigning eCourses, resetting links/ passwords, etc. This is for a non-profit, national trade association supporting motorcyclists in the U.S. by representing manufacturers, distributors, dealers and retailers of motorcycles, scooters, ATVs, ROVs, motorcycle/ATV/ROV parts, accessories and related goods and services, and members of allied trades such as insurance, finance and others with a commercial interest in the industry. The company name originated in 1970, but the association has existed under other names since 1914! Looking for a great working environment & want to be a part of an amazing company?! APPLY NOW! Customer Support Specialist Essential Duties and Responsibilities: * Responsible for providing...

Job Description Customer Support Specialist We are seeking highly organized self-driven team players for Customer Service. In this position you will handle incoming calls and inquiries from customers and prospects. You will be responsible for systematically processing all customer-related inquiries and orders daily as well as developing and maintaining strong customer relationships. Candidates should be mechanically inclined, able to quickly learn our products to help customers in the selection process. The Customer Service employee is self-motivated, possesses a strong attention to detail, manages time efficiently, and is willing to wear multiple hats as the workload requires. Primary Duties and Responsibilities • Provide prompt follow-up to customer inquiries regarding product availability, order status, delivery information, and problem resolution. • Perform order entry and provide accurate delivery dates. • Assist Sales team with quote preparation, competitive pricing &...

Job Description Fluidra's looking for a Customer Support Specialist to join our team at our Specialty Products facility in West Valley City, UT. WHAT YOU WILL CONTRIBUTE The Customer Support is responsible for providing customer support to distributors and dealers for various inquiries, including order tracking, shipment inquiries. Additionally, you will: * Provide customer service via email and phone calls for dealers and distributors. * Answer questions about product availability, order status, shipment status, and general product information. * Provide exemplary dealer customer service 100% of the time to ensure that all dealer and distributor calls are handled with performance beyond their expectations. * Assist with consumer calls when necessary. WHAT WE SEEK * 2+ years' experience delivering customer service with a positive attitude and cheerful disposition * Comfortable using common office programs for email, document creation, spreadsheet navigation, etc. * Must be able to...

Job Description Customer Support Specialist Roles & Responsibilities: * Serve as the first point of contact for customers and ensure support service commitments are met within a daily eight hour shift during the business hours 8 am - 6 pm, EST (per current Support hours, these are subject to change) * Available to assist client requests from all current Support channels to meet or exceed contractual response times * Relentlessly pursue customer resolutions and satisfaction with every interaction * Ability to be empathetic while balancing the needs of the customer and the business * Accurately and thoroughly document issues in systems of record according to set guidance * Perform remote troubleshooting through diagnostic techniques leveraging screen sharing * Seek ways to continuously improve the client experience through better processes and technologies * Contribute to training documentation, customer engagement opportunities, and ongoing user events * Operate with...

Job Description Uhlig LLC is a fast-growing, advanced-technology company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, while combining expert content resources, real-time data integration, and business process management, our solutions offer ongoing value to customers on an industry-specific basis. As an outsource partner for tens of thousands of businesses, non profit organizations and medical institutions, we deliver unequaled tools for connecting, informing, managing and healing. Ambitious, imaginative individuals who embrace change and enjoy expanding the boundaries of traditional design and communication will thrive in our fast-paced, innovation-centered culture. Summary : Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support...

Job Description **This is an in-office position** San Diego CA 92127 We are seeking a SaaS Customer Support Specialist (Software as a Service) to join our team! SaaS Customer Support Specialists will provide customer service and technical problem resolution to end-users (clients) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, and assisting with navigating around application menus. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Specific functions and responsibilities include: • • Deliver Service and Support to Customers via Email and Phone but primarily Email. • • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; • • Troubleshoot, diagnose, and identify software issues by means of research, testing, and remote...

Job Description The Customer Support Specialist (CSS) requires outstanding customer service skills, excellent communication skills, and being detail-oriented and proactive. If you are looking for a career opportunity and are computer savvy, a fast learner, and enjoys going to work, you found the perfect opportunity. Responsibilities : * Process incoming calls and emails, create detailed tickets, and assist customers until the resolution * Develop and maintain The Knowledge Base of Jivetels evolving products and services * Adding and removing services from customer accounts * Provide pricing information for our products and services * Process feature request * On-board and maintain features for Customer's phone systems Desired Characteristics: * Someone who will be able to consistently attend work each day, during scheduled hours * Someone who is courteous while making customers feel cared for, respected, and heard * Someone who can prioritize tasks and complete them in a timely...

Job Description Our client, a reputable publishing firm in Philadelphia, PA is in search of an experienced Customer Support Specialist to join their team for a permanent opportunity! Location: Can be 100% remote Pay: $42,000 -$45,000 with opportunity for OT and bonuses around the busy season Work Shift and Days: Monday-Friday 11 am-7:00 pm EST, with occasional Saturday's during busy season The Customer Support Specialist facilitates the day-to-day operations of the department. The CS Specialist is responsible for meeting the service level standards FAD has set for the team, ensuring every customer interaction results in a happy customer. General Purpose: The CSS' primary responsibility is to support customers while maintaining FAD service level standards: * Handle domestic orders ready for fulfillment within 24 hours of receiving the order * Handle international orders ready for fulfillment within 48 hours of receiving the order * Handle 90% of incoming calls within 3 minutes *...

Job Description SLM's people are exceedingly talented, all-around supportive, and deeply committed. At the heart of SLM's culture is the willpower of our team to produce results for our clients, build relationships with our strategic partners, and be home to the best and the brightest. We maintain an open, collegiate environment characterized by accountability, integrity, and a shared belief in the Company's mission, vision and values. Position Summary The client support specialist ensures that all customer and strategic partner scheduling, verifications, and discrepancies are rectified in a timely and accurate manner. All service interactions must meet company/customer/ strategic partner specifications and quality standards. Essential Functions The CSS will focus on tasks that may include report creation and analysis; · Post-service follow-up calls and repair services. · Purchase order creation for new and existing customers. · Routine customer concerns and emergency calls. ·...

Job Description Client Support Specialist - Palatine, IL *Hybrid schedule $45,000 - $52,000 + Medical, Life, Dental, Vision, & 401(k) Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while we seek top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of our family. We are actively seeking to bring on a Client Support Specialist to provide professional, quality customer service to our existing customers and clients. As a Client Support Specialist, you will be responsible for supporting outside sales by providing product and service information; resolving product and service problems and assisting with calls and the ordering process. Responsibilities: * Assists customers by answering product and service...

Job Description We are a supplement and body care Company seeking a highly motivated and detail-oriented individual to join our team as a Customer Support and Order Management Associate. In this role, you will be responsible for providing excellent customer service to our customers and managing the order processing and fulfillment process. Responsibilities: * Respond to customer inquiries via phone, email, and live chat promptly and professionally * Assist customers with order placement, tracking, and resolving any order-related issues * Communicate with the warehouse and shipping team to ensure timely and accurate order fulfillment * Manage and maintain customer accounts and order histories in our customer management system * Monitor inventory levels and coordinate with the warehouse team to ensure products are in stock and available for purchase * Collaborate with the marketing and product development teams to stay up-to-date on product information and promotions * Continuously...

Job Description Duties: - Answers incoming calls from members, potential members, providers, and advocates. - Handles and resolves member issues or assists members in connecting with internal units or external parties such as Plan Partners, Primary Care Physician (PCP) offices, pharmacists, etc. - Provides essential information to members regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc. and assist providers in using the Interactive Voice Response (IVR), web portals, and verifying member eligibility. - Document all calls in the system of record Performs the completion of PCP transfers. Process plan partner changes. - Verifies eligibility for Plan Partners, Providers and Members. - Assists Management with projects as needed; assist with new hire shadowing. - Works with Member Relations Specialist to assist members with complex issues and coordination of care issues within Plan Partners. - Trouble shoots and...

Job Description Responsibilities: · Investigate customer chargebacks · Prepare information packets to contest customer chargebacks and short payments. · Engage customer to reverse invalid chargebacks · Obtain and document short shipments, transportation issues and other customer problems that may lead to customer chargebacks · Provide needed documentation to Retail and Commercial A/R Specialists in PA · Work closely with A/R, Shipping, & Sales to determine validity of claims · Facilitate communication between Retail Customer Service and Shipping · Become familiar with customers' routing guides Required Skills: · Excellent analytical, mathematical, and problem-solving abilities. · Superb communication and presentation skills. · Ability to work with little oversight; self-starter. · Proficient in Excel and ability to navigate customer websites. · Must be comfortable interacting with employees at all levels of the business. Experience: · 3-5 years' experience in Customer Service....

Job Description Position: Customer Support/Account Representative-Sr Location: 680 West 10000 South, South Jordan, UT 8409 Type: 6 months Contract Pay Rate:$21.99/hr. on w2. Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position Description * Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. * Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. * Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries. * Successful applicants will be highly professional, career driven, and committed to World-Class Service. * Ability to contribute in a fast paced, team-oriented environment. * Aptitude to multi-task and adjust quickly to change in a...

Job Description Position: Customer Support/Account Representative-Sr Location: 4343 Easton Commons, Columbus, OH 43219 Type: 6 months Contract Pay Rate:$19.17/hr. on w2. Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position Description * Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. * Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. * Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries. * Successful applicants will be highly professional, career driven, and committed to World-Class Service. * Ability to contribute in a fast paced, team-oriented environment. * Aptitude to multi-task and adjust quickly to change in a busy...

Job Description We're hiring and are looking to connect with you immediately to support our Retail Client. * No Previous Experience Needed- Will Train * Training Begins, ASAP. * Earn $14.00 per hour * Make your own schedule We are looking for Independent (Work at Home Only) Contractors to assist us in continuing to provide excellent customer service to our clients. We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. What You'll Do: * Handle customer inquiries and complaints * Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Maintain detailed and current knowledge of the company's products and services ​ What You'll Need: * Ability to build rapport with clients * Ability to prioritize and multitask * Positive and professional demeanor * Excellent written and verbal communication skills * Have a...

Job Description Now Hiring in Customer Service! Contract to hire! Candidates must live in commuting distance to Pottstown, PA to work fully on-site. Hours are M-F from 8:00-5:00 Help People and Help Grow Your Career! Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don't miss out on this amazing career opportunity! As a RemX Customer Service Representative We Offer You: * Competitive pay * Paid weekly (Direct Deposit or ATM Debit Card available) * Access to health benefits and retirement plan * A personal recruiter to help with job searches and assistance when at work! * Contract-to-Hire Opportunity Responsibilities: * Key contact person for customers *...

Job Description Qualifications * This is a part-time, remote (work from your home office) position. Compensation is $10 per hour or current state minimum wage, whichever is higher. * Must be comfortable in Photoshop and Acrobat . * Basic knowledge of HTML and CSS . * Must have the desire to "go the extra mile" to please the client and be willing to provide outstanding support services to our schools in updating the graphic titles and photos on their websites. * Must be able to meet specific deadlines and resolve problems and questions. * Cooperate with team members to provide support. * Work a minimum of four hours per day (weekdays). In addition to that time, you may also work evenings and/or weekends if so desired. Job Description * Modify existing website graphics as per update. * Create new graphics as per client instructions. * Complete updates accurately according to client instruction, School Webmasters style guide, and best website practices. * Coordinate with clients as...