21682 customer service manager jobs found

Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge? Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry! What you will work on. * Provide excellent customer service to external and internal clients. * Maintain clear communication with customers and co-workers. * Effectively manage a high volume of incoming calls and emails. * Work well with other departments and cross-functional teams. * Consistently improve knowledge of Rentex rental inventory through self-study and internal training. * Remain current with trends and initiatives within the audio visual & computer rental...

Job Description S&S Transport of Grand Forks is looking to add a Logistic Customer Service Manager to our logistics team! Prior brokerage or dispatching experience required. Logistics Customer Service Managers are the master strategists of the shipping world. They are responsible for coordinating the shipping and receiving of supplies, goods, and foods. The goods and supplies Logistics Customer Service Managers deal with vary based on their industry of employment. The manufacturing and freight industries are their biggest employers. Logistics Customer Service Managers do most of their work from an office and within typical office hours, but their duties can include periodic visits to manufacturing sites and warehouses. Those who succeed in this position thrive on problem-solving and strategic thinking. The role of Logistics Customer Service Manager is, in part, a supervisory position. Part of their duties includes making sure the employees involved in the shipping or receiving...

Job Description Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member (Customer Relations Focus). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities * Establish customer relationships and follow up with customers, as needed. * Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. * Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member,...

Job Description Transportation Experience Required Job Title: Customer Service Manager Department: Customer Service Reports to: Vice President of Operations Job Status (FLSA): Exempt - Full Time Location: Los Angeles Position Summary: The Customer Service Manager will maximize the team goal and objectives by providing positive motivation to the Customer Service Agent, use performance management to achieve a range of sales and operational business goals and ensure that quality experience is being delivered to the customer to encourage continued loyalty. Duties and Responsibilities: * Develops long-term and short-term functional operating plans (goals, objectives, and action plans) and controls functional resources and activities to advance the overall corporate agenda. * Exhibits a commitment to excellence and to superior customer service both external and internal * Develops and maintains key performance indicators (KPIs) to ensure company overall growth goal is met. *...

Job Description As a Customer Service Manager your primary goal is to enable our team to provide the highest level of support to our rapidly growing customer base while fostering a feedback loop between departments, and other members of the executive team, that encourages continued improvement, customer retention and one call resolution. You will also be responsible for managing a team of Representatives/Leads and will work directly with members of your subordinate management team to improve and strengthen their skills while providing support as they lead and grow their teams. Summary of essential job functions: * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to...

Job Description Sales Manager / Manager of Customer Service / Manager of Accounts Location: Charlotte, NC - South Charlotte / Airport Area Employee Type: Full Time Salary Job Type: Sales and Customer Service Manager Description: We are looking for an experienced Sales Manager / CSR Manager to join a fast paced consumer product company south west of Charlotte near the airport, I-485, and Arrowwood. Required tasks include: · Building A Sales and Customer Support Team · Maintaining and Managing a Sales and Customer Support Team · Answering inbound calls and customer emails · Processing customer orders received through a web portal or via telephone, fax or email · Maintaining customer relationships by answering customer questions, educating customers on the product we sell, upselling when applicable · Handling customer complaints and returns · Assisting office staff with printing orders, pick tickets and mailing label Assisting warehouse staff with order fulfillment, including but not...

Job Description Our client is a growing and thriving company that is seeking a proven & experienced CUSTOMER SERVICE MANAGER . Ideal candidate will be an experienced Customer Service Manager that can support and grow the department. Will be responsible for coaching and managing a team of CSR's to deliver on important call center performance metrics. Develop & implement new processes & procedure that will improve the customer experience via productivity, staffing and high-quality interactions. Will also be responsible for revenue generating activities to improve the business by driving performance of CSR's in appointment setting and new membership plans. A background in Call Center Management is required, and Customer Service, Technical Support, or Back-Office experience is preferred. REQUIREMENTS: ü Minimum of 5+ years of Call Center Management experience ü Sales leadership experience preferred i.e.. appointment setting & new memberships ü Exceptional interpersonal...

Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge? Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry! What you will work on. * Provide excellent customer service to external and internal clients. * Maintain clear communication with customers and co-workers. * Effectively manage a high volume of incoming calls and emails. * Work well with other departments and cross-functional teams. * Consistently improve knowledge of Rentex rental inventory through self-study and internal training. * Remain current with trends and initiatives within the audio visual & computer rental...

Job Description Job Title: Customer Service Manager - BUSINESS-TO-BUSINESS Department: Customer Service Reports To: Director PLEASE NOTE! ONLY those with BUSINESS TO BUSINESS - CUSTOMER SERVICE experience, who provide phone service to OTHER BUSINESSES need apply. Applicants with any other type of customer service experience or interaction with the general public will NOT qualify you for this position and need not apply. Essential Duties and Responsibilities: · Oversee the processing of all Customer Service Dept components, including but not limited to; order quotation, order processing, recap/activity reports, performance management and success of customer service staff. · Partner with the Director to make sure all administrative processes and procedures run smoothly. · Oversee on-going development of training and education for internal staff of industry specific products. · Oversee on-going development of training and education for external Sales Reps.. · Addresses and resolves...

Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge? Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry! What you will work on. * Provide excellent customer service to external and internal clients. * Maintain clear communication with customers and co-workers. * Effectively manage a high volume of incoming calls and emails. * Work well with other departments and cross-functional teams. * Consistently improve knowledge of Rentex rental inventory through self-study and internal training. * Remain current with trends and initiatives within the audio visual & computer rental...

Job Description USA is seeking a Customer Service Manager including Accounts Payable. * You will be responsible for helping customers by providing product and service information and resolving technical issues. * Candidate should be familiar with electronic security products and services. * Great starting salary and benefits. ** Knowledge of Quick Books and Excel is a must, you will not be considered if you are not experienced in these two programs. Responsibilities: * Handle customer inquiries and complaints * Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Excel and Quick Books is a Must * Previous experience in customer service, sales, or other related fields * Ability to build rapport with clients * Ability to prioritize and multitask * Positive and professional...

Job Description We are looking for an unstoppable Insurance Customer Service Manager, passionate about building relationships with clients, collaborating with the sales team to achieve goals, and coaching/developing the Customer Service Team (CSR/AMs/Client Support Specialists) and constantly seeking improvements. In this role you will be mentoring the CSR team members through continuous learning, transparent feedback and strong talent development. Responsibilities: · Proven working experience as a Customer Service Manager or Assistant Manager · Learn all aspects of the business and multiple product lines · Excellent knowledge of management methods and techniques · Ability to think strategically and lead · Experience creating SOPs and processes · Build sustainable relationships of trust through open and interactive communication · Recommend potential products or services to management by collecting customer information and analyzing customer needs · Contribute to team effort by...

Job Description HVAC - Customer Service Manager Heating and Air Conditioning Distribution Company has a great opportunity for the right candidate. We are a family owned company since 1955 with 10 locations in the Southeast Region. We offer a complete benefit package that includes: Health & Life Insurance, Profit Sharing, Retirement Plan and Paid Vacation. SUMMARY : We are seeking a Customer Service Manager to manage our Mobile, AL Branch and the surrounding areas. The Customer Service Manager will be responsible for all operational aspects of managing a HVAC Distribution Hub. This will include workflow, cost management, and personnel management while constantly providing complete customer satisfaction. This position will supervise warehouse/transportation employees and offer support to District Sales Manager. RESPONSIBILITIES : · Responsible for managing the work flow and assignment of tasks to employees throughout the Branch. To accomplish timely completion of logistics needs...

Job Description Cutting Edge Countertops seeks a Customer Service Manager for their headquarters in Perrysburg, OH. The primary purpose of our Customer Service Manager is to manage all aspects of the Cutting Edge project lifecycle; continuing to ensure that our customers are being served in a high quality, timely and efficient manner. You will use your customer service experience to help guide our project coordinators through the process of bringing our customers' vision to life. This is an opportunity to join the premier Midwest countertop fabricator where leading-edge products and strong customer relations make your job more fulfilling! Plus, you will enjoy a great schedule, excellent benefits, and competitive pay. The ideal candidate will have 5-10 years as a Customer Service Representative, plus 3-5 years leading/supervising teams, ideally as a Customer Services Supervisor, Team Leader or Manager. Couple that with experience in project management, expertise in kitchen &...

Job Description Provenza Floor is looking for an exceptional Customer Service Manager that has extensive experience delivering the best in service to consumers while managing staff. Responsibilities include: § Contact customers via calls and emails to offer them products/services and assist them in resolving issues § Develop standards and procedures for interacting with customers to ensure maximum satisfaction with Provenza Floors services § Oversee the hiring and training of customer service staff to ensure an effective workforce § Conduct surveys to discover customer perception of services and make appropriate adjustments § Communicate with customers to identify their requirements as well as obtain feedback on quality of service § Carry out investigations to resolve difficult customer issues or complaint § Ensure customer service personnel are efficient in their roles § Ensure customer service staff comply with set guidelines and policies § Counsel customer service...

Job Description Hi All, THIS IS NOT A BEGINNER POSITION AND PLEASE DO NOT APPLY UNLESS YOU HAVE AT LEAST 2 YEARS OF E-COMMERCE CUSTOMER SERVICE EXPERIENCE. We are looking for a full time, in office Customer Service Manager to lead our team. We have 30 customer service reps currently. The ideal candidate for this position can effectively lead the team, keep everyone motivated, and is an expert problem solver that understands how to enable and develop a team to provide high-touch customer satisfaction. Anyone that has been in the customer service business for a long time knows that it's never the same and there is always a fire to put out. We need a manager that can optimize all customer service operations, leading to an amazing customer service for everyone that purchases our products. What you will do: * Properly develops and coaches Customer Service agents * Responsible for hiring, training, and performance management for staff reporting directly to this position * Assess and...

Job Description Customer Service Manager Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customer's requirements and expectations. We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture. Job Description Summary We are searching for a dedicated, supportive customer service/call center manager who can coach and motivate customer service representatives as they field requests from customers. The customer service manager will hire employees and assist in the training process, ensuring that every Technical Service Representative (TSR) is well prepared for their calls. They will continue to support TSR's after training by monitoring their progress, ensuring that they...

Job Description CABVI is seeking a Customer Service Manager to lead our customer service representatives to better performance and improve service quality all while assisting the Director of Customer Service in the development and daily management of operations for our customer service. Responsibilities include: * Assist the Director of Customer Service with customer service-related matters and serve as the primary point of contact during absences and vacation. * Receive and process state, federal and commercial sales orders, provides expertise of product availability and projected delivery as well as respond to customer requests and questions regarding delivery, service, product, or account information in a highly accurate and timely manner. * Collaborate with fellow agency teams to stay updated on product knowledge needed for accurate assistance to customers as well as assist in monitoring product inventory and reorder levels. * Engage with the team to organize and assign the...

Job Description Mountain West Farm Bureau Insurance is currently hiring for a full-time Customer Service Manager to join our team and provide leadership, support, and guidance to the customer service team. Ensures that the team complies with company goals, objectives, and standards to meet customer satisfaction and deadlines. Also, interprets, implements, and reviews guidelines for the operations team to meet customer needs and adhere to compliance regulation. This full-time position is located at the home-office in Laramie, WY and typically works 40 hours per week between 8 am to 5 pm , Monday-Friday . You can expect a competitive wage between $4,608 - $4,900 per month, depending on experience. In addition to excellent pay and our positive company culture , we offer our Customer Service Manager the following benefits and perks: * 401K contribution match * 7 paid holidays including Black Friday * Generous paid time off (PTO), including volunteer time off * On-site fitness center *...

Job Description Construction Customer Service Manager Responsibilities: * Ensure customer service is above par for ever job, handle customer's issues and complaints. * Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. * Maximizes customer operational performance by providing help desk resources and technical advice. * Manages customer service staff, communicates job expectations, and performs appraisals and job reviews. * Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results. * Implements production, productivity, quality, and customer-service standards. * Contributes customer service information and recommendations to strategic plans and reviews. * Audits customer service procedures and trends and determines system improvements. * Enforces company policies...