Sterling Transportation, Inc.
Los Angeles, CA, USA
Job Description Job Title: Customer Service Agent *SPANISH REQUIRED* Department: Customer Service Reports to: Vice President of Operations Job Status (FLSA): Non-Exempt - Full Time Location: Los Angeles, CA Position Summary: The Customer Service Agent is primarily responsible for handling all customer requests such as rate quotes, proof of delivery, tracking, and customer complaints. This position will be assisting sales efforts by working with inside sales team and manager with any request by performing the following duties. Duties and Responsibilities: * Answers customer phone calls and emails. * Provides customer with rate quotes. * Reviews rate quote board for incomplete rate quotes. * Follows up on rate quotes with customers. * Notifies customers of shipment delays. * Provides customers with shipments updates. * Provides customer with Proof of Delivery (POD) and backup information. * Enters and confirms pick-ups. * Dispatches pick-ups. * Prepares revenue adjustments when...