4898 customer experience specialist jobs found

Job Description Protective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and PPE to Industrial and Construction markets. Recent growth includes the joining of West Chester Protective Gear, Worldwide Protective Products, QRP, Uniform Technology, Boss Gloves, and Caiman Gloves into the PIP family. Combined, we are now a referenced global leader in Hand Protection and Safety products. The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. Additionally, this position handles general customer concerns which can include mis-shipments, returns, and pricing discrepancies. Individuals must be able to escalate any concerns as needed to ensure issues are handled in a timely manner. The Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily...

Job Description Customer Experience Specialist Mishimoto is the world leader in performance cooling automotive parts. It is both our commitment to a quality product and excellence in customer service that sets us apart. Our Customer Experience Specialists are on the front lines every day ensuring that any customer question or concern is handled with the utmost professionalism and that path forward is found. Our Customer Experience Specialists are Team Mishi's heroes. Every day, with every call, they create an experience that shapes our reputation in the community. What You’ll Do * Find solutions for our customers. “I do not know” is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer. * Answer patron general inquiries and provide technical assistance via chat, phone or email. Answer patron general inquiries and providing technical assistance via chat, phone or email. Sometimes you’re helping a customer...

Job Description Objective The Bilingual Customer Experience Specialist provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Customer Service * Provides personalized, professional customer service experiences through building trust and developing strong customer relationships. * Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures. * Drives customer satisfaction by following the J.D. Power's best practices: Personal Insurance Review, rate revision notification and claims process. * Processes changes to existing accounts and policies * Serves as a liaison on behalf of the customer between the agency and various business partners. * Assists customers with claims by directing them to the appropriate Claims Department contacts...

Job Description Want to provide the best experience in the medical field and be a part of a luxury plastic surgery practice? We are seeking a Medical Assistant / Customer Experience Specialist / to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: * Handle customer inquiries and questions * Provide information about the products and services * Schedule services and surgeries * Assist Doctor and Nurse's * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services ​ Qualifications: * Previous experience in Medical Assisting * Experience in Aesthetics * Ability to build rapport with clients * Ability to prioritize and multitask * Positive and professional demeanor * Excellent written and verbal communication skills Company Description Sara Yegiyants...

Job Description We are seeking a Retail Sales Associate And Customer Experience Specialist to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to meet customer demand and drive company revenue. This position will also include customer support responsibilities for our e-commerce operation. Job Responsibilities Customer Experience: * Greets customers and offers assistance with products and services * Explain products and services to customers * Monitor inventory to ensure the product is in stock * Resolves customer complaints and helps respond to customers' special needs * Enter and process customer orders * Answering customer's inquiries via email, phone, and online chat. Operations: * Assist with receiving, stocking, pricing, returning, and transferring of merchandise. * Learn to analyze inventory trends and inventory management, including ordering items, keeping stock, and leveraging company...

Job Description Camp Bow Wow - Wake Forest is looking to a full time Customer Experience Specialist (CES)! Camp Bow Wow is the nation's premier dog boarding and daycare provider. With over 200 locations nationally and growing, Camp Bow Wow is the largest pet care franchise in the United States. Customer Experience Specialist Responsibilities & Duties Ability to perform a full range of customer facing roles and responsibilities, which includes the following: o Greeting clients and checking their pups into Camp o Answering the phone and handling client questions o Making boarding, daycare, grooming, and interview reservations o Replying to customer emails o Assisting the on-duty manager as needed · Must be familiar with the Microsoft suite of products · Must be able to handle multiple requests in a fast paced, team oriented environment · Applicant must love pups! · Willingness to work closely and collaboratively with other team members Customer Experience Specialist...

Job Description Revlet Sales owns RPM Payroll and we are actively looking for a Customer Experience Specialist! About RPM Payroll: RPM Payroll is a Buffalo-based human capital management, tax filings, payroll services, and all-around employee benefits business. We are backed by a best-in-class platform and cater to small to medium-sized businesses. We are a small business making a big difference. RPM Payroll takes pride in being locally owned & operated, giving us the opportunity to serve the businesses in our backyard. We always put our clients first, ensuring the commitment we have to our clients is being fulfilled daily. Since we are rapidly growing, RPM Payroll is seeking to add an individual to our service team for a full-time position. The Customer Experience Specialist will be assisting our clients by helping them process their payroll, answering questions, and resolving any issues they may have. We take pride in getting to know our clients and building relationships...

Job Description About Centricity Centricity is a wholly owned subsidiary of Bankers Financial Corporation (BFC) and a leader in service and protection for over 35 years. We create and deliver comprehensive and customized programs across a range of products including service contracts, warranties, and contact center solutions. We walk the walk : Centricity provides modern solutions in relatively old-school industries. That means we're open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business. We are obsessed with service: Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint. We're problem solvers: In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem - big or small - the attention it...

Job Description We are seeking a Customer Experience Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. The initial need is part-time but may quickly grow to a full-time position. Responsibilities: * Handle customer inquiries and complaints using the Safe Conversations methodology * Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services * Web conference support ​ Qualifications: * Previous experience in customer service, sales, or other related fields * Advanced skill level with HubSpot and WordPress * Ability to build rapport with clients * Ability to prioritize and multitask * Positive and professional demeanor * Excellent written and verbal communication skills Company Description Safe...

Job Description Protective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and PPE to Industrial and Construction markets. Recent growth includes the joining of West Chester Protective Gear, Worldwide Protective Products, QRP, Uniform Technology, Boss Gloves, and Caiman Gloves into the PIP family. Combined, we are now a referenced global leader in Hand Protection and Safety products. The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. Additionally, this position handles general customer concerns which can include mis-shipments, returns, and pricing discrepancies. Individuals must be able to escalate any concerns as needed to ensure issues are handled in a timely manner. The Specialist performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily...

Job Description Collinson is a privately-owned entrepreneurial business, who services over 800 clients in 170 countries, employs 2,000 staff in 28 global locations, and manages over 20 million end customers. Our industry and sector specialists provide market-leading experience across three core capabilities: Loyalty, Lifestyle Benefits, and Insurance. Collinson is the world-leading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass, the world's best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brands' reward programmes and loyalty initiatives. With a tiered product range tailored to the needs of financial and other service providers, we help clients to differentiate their products, drive acquisition, optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning, frequent...

Job Description This function includes many sub tasks and responsibilities, including but not limited to the below: * Processing and entering of orders/purchase orders into appropriate Commend Inc. systems (QuickBooks, Fishbowl and Salesforce) * Review credit guidelines with reference to entering of new orders * Addressing and/or coordination with team response of all customer inquiries. Examples of such inquiries pertain to ship dates, delivery dates, proof of deliveries, etc. * Ensure purchase orders from customers, quotes and our system pricing are all in agreement. Any issues/concerns are to be discussed and resolved in conjunction with Sales Team * Issue pick lists to warehouse and responsible team(s) * Assist customers with any shipping issues that may arise * Create new products in Commend Inc. systems as required * Provide lead times to internal and external sales customers Company Description From its founding in 1971, Commend grew from a small family business into a...

Job Description MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual to join our company. Our Company has the following to offer: * Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays * Career advancement opportunities * Investments in the latest technology * Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics Primary Responsibilities & Skills: * Retain and increase orders from existing and potential customers within an...

Job Description The Office Group, Inc., an experienced office and industrial products dealer in Poquoson, VA, is looking to add an energetic and friendly customer service expert to our talented team of professionals. *This is an in-person position* Responsibilities - In support of our high level of success and growth, it is important to us that we preserve the personalized customer service that we believe our clientele deserve. Unlike large companies that often forego the personal touch, we value this one-on-one contact with our customers. Therefore we are seeking someone who is a clear and concise communicator and who genuinely likes people. Daily tasks will include: * Works with customers on the phone, via email, and through our online chat application to offer quick and accurate assistance with placing orders, providing order status and tracking, and completing quotes. * Completes daily data entry tasks, in which quick and accurate typing skills are a must. * Assists with other...

Job Description Description Identifies and nurtures strategic relationships with partners or potential customers. Assists in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting. Works with marketing, sales, and other team members to implement business development. Skills and Abilities * Customer Experience Specialist requires three (3) or more or more years of working experience preferably in the HOA industry. * High level of customer service and focus is mandatory for this position. * Excellent leadership, communication, time management, and organizational skills. * Able to interact with managers at all department levels. * The ability to build and maintain client/customer relationships. · Proficient with technology including intermediate computer skills, smartphone, and tablet use. · Maintain strong relationships with and communication with Company Management. · Must be clear and articulate with strong...

Job Description At Fun Center, our Customer Experience Specialists, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Fun Center's front line and are our brand ambassadors, supporting our mission to improve the wellness of individuals and reconnect families by creating memorable experiences for our customers. As a Customer Experience Specialist, you will support customers from the moment they walk into our showrooms or moment they reach out over social media to learn and explore the products and services that Fun Center has to offer. We offer some of the most innovative and memorable products ever made, and you will help deliver an equally innovative and memorable buying experience. Responsibilities * Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome * Understand who our guests are, what brought them to Fun Center,...

Job Description Employee Benefit Specialist We are looking for an entry level candidate who can fast track in training to manage assigned client accounts and open new accounts. After multiple years, we have a large database of existing clients and due to the growth we are experiencing, we need to find quality candidates. You will need to address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, that is a plus. Your goal will be to foster long-term business relationships with clients and help grow our business in the process Benefit Specialist Preferred Requirements: * Proven experience as an Account Representative or any other sales role * Experience in customer service is a plus * Proficient in MS...

Job Description Employee Benefit Specialist We are looking for an entry level candidate who can fast track in training to manage assigned client accounts and open new accounts. After multiple years, we have a large database of existing clients and due to the growth we are experiencing, we need to find quality candidates. You will need to address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, that is a plus. Your goal will be to foster long-term business relationships with clients and help grow our business in the process Benefit Specialist Preferred Requirements: * Proven experience as an Account Representative or any other sales role * Experience in customer service is a plus * Proficient in MS...

Job Description Uhlig LLC is a fast-growing, advanced-technology company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, while combining expert content resources, real-time data integration, and business process management, our solutions offer ongoing value to customers on an industry-specific basis. As an outsource partner for tens of thousands of businesses, non profit organizations and medical institutions, we deliver unequaled tools for connecting, informing, managing and healing. Ambitious, imaginative individuals who embrace change and enjoy expanding the boundaries of traditional design and communication will thrive in our fast-paced, innovation-centered culture. Summary : Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support...

Job Description This is a short term contract but is HYBRID. Must live in SE Michigan. Education/Certifications • Bachelor's degree in a related field, Marketing, Communications or Customer Experience preferred. • Seven years experience in a customer-centric environment . This role focused on member experience improvements in digitally-enabled ways and requires close partnership with Senior Health Services Digital Product owners and enterprise DX/IT/Data Strategy to ensure investments and capabilities are focused on delivering meaningful member experiences. Top 3 Required Skills/Experience - • Experience leading or contributing to initiatives designed to deliver experience improvements in support of the customer experience strategy • Ability to respond to key metrics, define strategic goals and leading indicators, and identify areas to positively impact overall experience. • Actively engage with cross-functional stakeholders with shared accountability to deliver the customer...