6357 call center supervisor jobs found

Job Description IMMEDIATE career opportunity for a customer service expert to manage a department of a major call center facility in Baltimore City. The Call Center Supervisor is responsible for the day to day and long-term operations and production levels of the assigned department. This position will be responsible for building and developing a strong team of customer service representatives. Responsibilities: * Trains, develops, and motivates the department staff on strategies and techniques, applicable laws and regulations, and company policies and procedures. * Sets individual and group goals in accordance with Company objectives. * Using various reports and statistics, regularly monitors and evaluates individual and group performance toward achievement of goals; makes adjustments in goal attainment strategies. * Takes appropriate disciplinary action as necessary. * Analyzes and resolves work problems. * Performs personnel actions such as hiring, promotions, transfers, merit...

Job Description * We are in search of a customer-oriented Call Center Supervisor who can lead, train, and manage a team of call center agents in its day-to-day operations. The position is located in Addison TX. The candidate will be in charge of directing and assessing their work to maximize performance. Salary + bonuses. Monday through Friday. Short work day on Fridays. Responsibilities: *Ensure proper staffing by hiring and training call center employees. *Make sure employees comply with all call center policies. *Prepare call and answer scripts for employees. *Perform employee assessment and performance evaluations on a regular basis. *Organize seminars and workshops for employees to attend. *Report to senior management on a weekly basis. *Study data on main customer issues and draw up plans to solve such issues. *Continually improve current processes to increase productivity and customer satisfaction. *Oversee the correct filling and documentation on procedures of employees....

Job Description Call Center Supervisor - Travel Industry At EMS, we "Contact Center" differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The position: Come help us grow a team of energetic Customer Service Agents who provide excellent service and support to customers! The Supervisor is responsible for the day to day management of a team of employees to include motivating, recognizing, coaching, counseling, training and problem solving. The successful Supervisor will develop positive interaction with the clients including conference calls, call calibrations, scripting, etc. and assisting in resolving client concerns in a timely manner is a must. Required hours are Monday-Friday 11:00am-8pm. You will need : * Excellent teamwork and customer service skills * Must be creative and have a think outside the box mindset * The ability to come up with ideas to aide in client satisfaction and customer service *...

Job Description The Call Center Supervisor is primarily responsible for ensuring all departmental functions are completed promptly, thoroughly, professionally, and accurately. Provide workers with leadership, assistance, and training. This temporary-to-permanent position offers an hourly pay starting at $32.27. Responsibilities of the Call Center Supervisor include: * Supervises and implements departmental functions, policies and procedures with all internal and external contacts. * Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary. * Creates and implements programs to enhance the level of service provided to customers. * Communicates, implements, and interprets corporate and departmental policies and procedures. * Maintains department standards to ensure optimal customer support. * Provides technical expertise related to job unit function. * Schedules, trains, and organizes personnel to accommodate immediate and...

Job Description Call Center Supervisor Austin Staffing, Inc is now hiring a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in the training process, ensuring every agent is well-prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents. To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge to better support customers. You should be supportive, communicative, and attentive. Call Center Supervisor Responsibilities: * Hiring, training, and preparing call center representatives to respond to...

Job Description GENERAL SUMMARY: The Call Center Supervisor is responsible for training and performance of Call Center personnel. Ensure fixed route service information and paratransit reservation components of the Cell Center and Kiosks are operating effectively to ensure quality customer support service and compliance with regulations and policies. Provide Call Center and telephone system-related report generation and analysis, real time service problem solving and back-up coverage for the Director of Customer Experience. This position is responsible for meeting or exceeding all TARC policies and procedures and to meet all local, state, and federal regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Monitor employee and call center performance reports on a daily, weekly, monthly and as-needed basis to monitor and improve performance * Maintain familiarity with all relevant TARC operations and departments * Ensure staff have current and accurate bus routing/paratransit...

Job Description We are seeking a Dental Call Center Supervisor And Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Multiple positions available in our call center including; team leader, inbound answering, outbound callers, etc. This is a full-time position with benefits including; vacation pay, all major holidays plus 3 more, health insurance, dental insurance, pension, bonuses, and other perks. Dental knowledge, phone/marketing experience, bi-lingual preferred. We will train as needed for software, script, and position management. The position demands a friendly and outgoing, people-person. Basically, someone who enjoys interacting and helping people with their dental needs and concerns. We want to be able to "see your smile" over the phone. There is also a lot of room for growth within the company. Please forward your resume and we will call for an interview and more...

Job Description Call Center Supervisor Join an exciting and growing company to inspire, build, and champion! Seabrook is looking for a call center supervisor to lead and collaborate with their team and management to achieve amazing results, a happy atmosphere, and daily micro-wins. Seabrook is Washington's Beach Town and vacation destination for everyone. Supervising * Champion sales goals and inspire results * Active engagement in call center outcomes * Taking Calls / Making Outbound Calls * Be the decision maker for agent questions * Provide constructive criticism and positive reinforcement as needed * Attend/conduct weekly call reviews and audits * Plan rental emails * Audit shorter calls daily * Audit "other" inquiries daily * Ensure accurate call results - via call-expectations report * Review auto-completes * Review non-booking report * Run manager reports while Manager is out of office * Provide backup support for Call Center * Support Management teams as needed * Add comp...

Job Description ARS Rescue Rooter is part of the nation's largest HVAC, electrical and plumbing service provider in the country and we are looking for an Evening Call Center Supervisor to join our growing team in our Corona call center. As a Customer Service Supervisor, you will oversee the daily operations of inbound call center operations including ensuring the department provides a high level of service to our customers, timely and accurately, meets and works to exceed required company and department KPI's, and displays a level of professionalism and leadership needed to inspire and motivate call center employees to meet their goals. Robust Benefits Package -Multiple Medical Insurance Options to fit your specific needs! $5 a week medical plan option with HSA (Health Saving Account) and annual company contribution Dental & Vision Insurance 401k with weekly match contribution * 13 days paid time off. * 8 holidays paid time off. * Life insurance paid by company. Available...

Job Description A large healthcare provider is currently searching for a Call Center Supervisor. As a call center supervisor, you are responsible to provides efficient & effective operations of an Appointment Center "Call Floor" while maintaining an employee-focused & customer-focused environment. Provides direct supervision of the appointment clerks on the "Call Floor." You must have the following in order to be considered * 2 years of experience as a Call Center Supervisor * 4 years of experience in Medical/Healthcare Call Center experience Essential Functions: * Hires, trains, coaches, mentors & supervises competent, productive, motivated staff to provide high-quality telephone service to Kaiser members * Coordinates & directs daily shift operations in the center in collaboration w/ other supervisors & senior supervisors * Ensures cost-effective operations while remaining within budgetary guidelines on a daily basis * Collaborates w/ Call Center Management...

Job Description Call Center Supervisor (Remote) Our client is looking for experienced Call Center Supervisors to join their team ( must be local to Philadelphia, PA )! The Call Center Supervisor is primarily responsible for ensuring all departmental functions are completed promptly, thoroughly, professionally, and accurately. Provide workers with leadership, assistance, and training. This temporary-to-permanent position offers an hourly pay between $32.27-$35.75/hour . Pay: $32.27-$35.75/ HR Hours: M-F, normal business hours (must have flexibility) Location: Remote, must be local to Philadelphia, PA Responsibilities of the Call Center Supervisor include: * Supervises and implements departmental functions, policies and procedures with all internal and external contacts. * Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary. * Creates and implements programs to enhance the level of service provided to customers. *...

Job Description Reporting directly to the Operations Manager, the Call Center Supervisor is responsible for supervising a team of call center agents who handle product recall inquiries from customers. This role is continually engaged in leading the team in developing best practices in the performance of all duties and responsibilities. The ideal candidate will have experience in a call center environment, strong leadership and communication skills, and experience coaching and providing feedback to call center agents. This position is eligible for a quarterly CCER Bonus based on call metrics and efficiency. Essential Functions * Works directly with the Senior Supervisor to manage a team of 10-20 call center agents who handle product recall inquiries from customers. * Champions, improves, and executes customer service and product recall processes and procedures. * Handles escalated calls and provide exceptional customer service to resolve customer complaints and inquiries. *...

Job Description Our client is looking for experienced Call Center Supervisors to join their team ( must be local to Philadelphia, PA )! The Call Center Supervisor is primarily responsible for ensuring all departmental functions are completed promptly, thoroughly, professionally, and accurately. Provide workers with leadership, assistance, and training. This temporary-to-permanent position offers an hourly pay between $32.27-$35.75/hour . Responsibilities of the Call Center Supervisor include: * Supervises and implements departmental functions, policies and procedures with all internal and external contacts. * Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary. * Creates and implements programs to enhance the level of service provided to customers. * Communicates, implements, and interprets corporate and departmental policies and procedures. * Maintains department standards to ensure optimal customer support. * Provides...

Job Description BELDON, a 4th generation roofing company based in San Antonio, is looking for an outgoing and highly motivated Call Center Supervisor to lead our call center! This commanding and highly organized professional oversees the planning and implementing of call center strategies and operations, improving systems and processes, and managing our Call Center Representatives. This is a full-time, hourly position starting at $20.00 per hour. And your salary may be commensurate with your experience and skill set! Our BELDON Call Center Supervisor will possess the following qualities: * Highly organized, efficient and works well with a TEAM * Proven experience in working with advanced VoIP applications such as Five9, 8X8, Ring Central * Proven experience in working with CRM applications such as Salesforce * Understand high volume calls and manage with a sense of urgency * Conflict resolution skills in a confidential manner * Leadership skills to optimize the performance of CSRs...

Job Description The Tyndale Company is hiring a new Customer Service Call Center Supervisor to oversee our dedicated Customer Support team. This Supervisor is responsible for day-to-day supervision, management support, and coaching to designated Customer Service team members. This position is accountable for promoting employee productivity and exceptional levels of customer satisfaction. A working relationship should be developed with team members, providing the appropriate training, tools, direction, and motivation that enable their success, and ensure that standards are being met. Hybrid/Remote: Tyndale supports a strong work-life balance; this opportunity requires onsite work 2-3 days a week working from a home office the remainder of the week. To be considered, candidates must reside within a commutable distance to Tyndale headquarters in Pipersville, PA (Bucks County). Responsibilities: * Manage daily workflow of team, ensuring that we are providing excellent and timely...

Job Description Our client, a reputable healthcare provider in Philadelphia, PA is in search of an experienced Call Center/Customer Service Supervisor to join their team for a temp-to-perm opportunity! Location : Remote, but must be flexible to go onsite once a month to help cover shifts/attend meetings office location on Market St. Center City Philadelphia, PA All Candidates must be fully vaccinated against COVID-19 The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to team. Assists in the achievement of departmental goals. Responsibilities * Supervises and implements departmental functions, policies and procedures with all internal and external contacts. * Evaluates effectiveness and efficiency of operational areas and takes action to reallocate...

Job Description Our client, a reputable healthcare provider in Philadelphia, PA is in search of an experienced Call Center/Customer Service Supervisor to join their team for a temp-to-perm opportunity! Location : Hybrid, office location on Market St. Center City Philadelphia, PA All Candidates must be fully vaccinated against COVID-19 The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. Providers work leadership, assistance, and training to team. Assists in the achievement of departmental goals. Responsibilities · Supervises and implements departmental functions, policies and procedures with all internal and external contacts. · Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary. · Creates and implements programs to enhance the level of...

Job Description We are currently seeking to hire an Inside Sales Supervisor to join our team! You will be responsible for overseeing and developing a sales team to drive company revenue. Responsibilities: * Oversee and coordinate the inside teams daily activities * Follow up with prospects to ensure quality of appointments being set * Establish sales incentives, quotas, and goals for the sales team * Analyze lead statistics to identify areas of improvement * Track results and trends regularly for business forecasting * Report on team and individual performance * Develop and execute innovative sales strategies * Recruit and train qualified candidates as needed Qualifications: * At least 2-4 years Inside Sales Experience and working with a team in a leadership role * High energy and great phone voice and presence * Familiarity with CRM platforms * Strong leadership qualities * Ability to build rapport with clients Company Description USB's history dates back to 1996 when our two...

Job Description The Tyndale Company is hiring a Customer Service Supervisor to oversee a growing Customer Service team. The primary focus of this Supervisor is to manage the workflow and daily activities of designated Customer Service team members to ensure that we are providing excellent and timely service to our customers. This position is responsible for providing supervision, management support, and coaching and is accountable for promoting employee productivity and exceptional levels of customer satisfaction. Developing relationships with the team members, providing the appropriate training, tools, direction, and motivation that enable their success, and ensure that standards are being met are key deliverable of a Customer Service Supervisor. Hybrid/Remote: Tyndale supports a strong work-life balance; this opportunity requires onsite work 2-3 days a week working from a home office the remainder of the week. To be considered, candidates must reside within a commutable distance...

Job Description Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Call Center Representative is the first point of contact that a patient will interact with when accessing the health center. Representatives play a vital role in making our patients feel supported and welcomed. As such, a high level of customer service must be practiced and delivered. The Call Center Representative shows empathy and sincere interest for our patients' needs. Assists patients in effectively navigating through the system and advocates for their...