Brightwing
Dallas, TX, USA
Job Description Technical Support Specialist Richardson, TX In Office Position M-F Standard Business Hours Full time/ 12 month+ contract position 22-26/hr pending experience Health Insurance, PTO/Holiday Pay, 401K, Available The Technical Support Specialist will be the first line of support for all internal issues/request that are sent to the helpdesk. They will work directly on the helpdesk ticket or assign/escalate as needed. This role represents a skilled and experienced member of the team. PRIMARY RESPONSIBILITIES: * Provide support to users on PC hardware, software, and telephone issues * Identify, research, and resolve technical problems following general guidelines. * Offer solutions and recommend training for recurring problems * Document trouble calls and enter solutions into a service desk system. * Prioritize, track and monitor problems to ensure timely resolution. * Perform account/machine setups and decommissions * Perform additional asset setup/configuration and...