Apertus Partners Charlotte NC, Charlotte, North Carolina, United States
Dec 06, 2018Contract to Hire
Apertus Partners is seeking an entry level Customer Relations Specialist to assist with the following responsibilities: - Acts as the brand advocate for all customers - Directly interact with our valued customers every day - Ensures that customers receive the best service possible via email correspondence by responding to comments concerning sales and support issues in a timely, friendly, and professional manner, to educate and create positive connections with our customer community - Maintain the highest level of professionalism while managing sensitive customer and client details - Demonstrate empathy while providing thoughtful and prompt responses - Follow up frequently with customers throughout the conversations - Research customer solutions and escalate situations when needed - Use of Zendesk and other tools for tracking, information gathering, and/or troubleshooting - Strive to exceed volume and quality goals - Prior customer service/call center experience is highly desired, but not required - Help with side projects as needed Requirements : Passionate about providing excellent support. You enjoy tackling a challenge head on and never shy away from an opportunity to learn and grow; while also understanding the importance of brand consistency. Empathetic and perceptive. You can identify the tone of a customer and adjust your approach accordingly. Authentic and honest. You're not afraid to be yourself, and you have a desire to connect with others in a genuine way. You communicate openly and respectfully with teammates, customers alike. Reliable and accountable. You can adhere to a consistent work schedule. You accept ownership over the quality of your work and take initiative to keep improving. Creative . You're an innovator who can think of solutions to the trickiest conundrums. - You enjoy interacting with customers and providing great service - You are good at solving problems and clearly explaining solutions - You thrive in a face paced, high-volume environment - You have strong communication skills - interpersonal and written - You have basic computer skills including having worked with Microsoft Office products - Bachelor's degree preferred but not required or equivalent experience - 1-3 years in customer-centric industry, preferably with experience providing customer support - Strong computer and typing skills. Particularly high level of comfort in web-based applications and navigation between tools. - Exceptional written communication skills with keen attention to detail..