|Job Title||Patient Access Services Rep/UKHC|
|Working Title||Patient Access Services Representative|
|Department Name||H4001:Ambulatory Patient Access Services|
|Work Location||Lexington, KY|
|Type of Position||Staff|
|Position Time Status||Full-Time|
|Click here for more information about equivalencies:||http://www.uky.edu/hr/employment/working-uk/equivalencies|
|Required Related Experience||
Sitting at a computer workstation for extended periods of time performing tasks such as data entry; repetitive motions; and occasionally standing or walking with objects up to 10 lbs.
Monday through Friday, 8:00am-5:00pm
The Patient Access Services Representative is responsible for coordinating pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; and maintaining HIPAA compliance and complying with all UKHC polices regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
|Skills / Knowledge / Abilities||
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); possess solid time management, critical thinking, follow-through, planning, and organizational skills; and have a high level of respect for confidentiality.
|Does this position have supervisory responsibilities?||No|
Associate's degree and at least four years of healthcare customer service experience preferred; previous patient scheduling experience highly preferred.
|Deadline to Apply||12/13/2018|
|University Community of Inclusion||
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.