Patient Access Services Rep/UKHC

  • University of Kentucky
  • Lexington, KY 40502, US
  • Dec 07, 2018
Full time Other

Job Description


University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job Title Patient Access Services Rep/UKHC
Requisition Number RE16564
Working Title Patient Access Services Representative
Department Name H4001:Ambulatory Patient Access Services
Work Location Lexington, KY
Grade Level 07
Salary Range $15.26-23.89/hour
Type of Position Staff
Position Time Status Full-Time
Required Education
AA
Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
Sitting at a computer workstation for extended periods of time performing tasks such as data entry; repetitive motions; and occasionally standing or walking with objects up to 10 lbs.
Shift
Monday through Friday, 8:00am-5:00pm
Job Summary
The Patient Access Services Representative is responsible for coordinating pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; and maintaining HIPAA compliance and complying with all UKHC polices regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); possess solid time management, critical thinking, follow-through, planning, and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Associate's degree and at least four years of healthcare customer service experience preferred; previous patient scheduling experience highly preferred.
Deadline to Apply 12/13/2018
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  2. * Do you have training and/or experience working with UKHealthCare's registration and scheduling systems (APM and/or HQPM)?
    • Yes
    • No
  3. * Please indicate the number of years of paid work experience you have been directly responsible for patient registration.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  4. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
    • None
    • More than 0, up through 20
    • More than 21, up through 40
    • More than 41, up through 60
    • More than 61, up through 80
    • More than 81
  5. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
    (Open Ended Question)
  6. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter


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