Inside Sales Representative - Export

  • Anvil International
  • Tinley Park, IL 60477, US
  • Jun 13, 2018
Full time Other

Job Description

Inside Sales Representative - Export

Inside Sales Representative - Export

Job Description

Anvil International for more than 150 years has provided the finest quality pipe products and services with integrity and dedication to superior customer service at all levels. We provide expertise and product solutions for a wide range of applications, from plumbing and mechanical, HVAC, industrial and fire protection to mining and oil and gas.

An Export Inside Salesperson works directly with our international customers to ensure client satisfaction while working in cooperation with outside sales to grow existing customers. They effectively manage their resources, and work within the policies and procedures of the company.

  • Responsible for answering customer calls and email inquiries from international customers.
  • Provide quotes to customers in a timely manner.
  • Process customer's requests accurately while paying attention to details.
  • Answer customer's questions regarding our product and pricing.
  • Enter customer orders into computer system while verifying correct pricing.
  • Communicates with supervisor and outside sales representatives on customer orders, requirements, problems and concerns, and changes.
  • Follows up promptly on all customer requests for information, including tracking and delivery dates, and quotes availability. Proactively communicates with customers about any expected delays or issues with the order.
  • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Required Skills

  • Must possess excellent oral and written communication skills.
  • Have the ability to work in a team environment, multi-task, and handle a large volume of orders.
  • Proficiency in Microsoft Office Applications especially Excel; Lawson M3 experience a plus.
  • High level of customer service skills and basic export experience
  • Work requires considerable accuracy and responsibility.

  • College Degree required.
  • 2-3 years of customer service experience working with international customers.
  • Basic understanding of US export terminology and regulations.
  • Experience in pipe fitting industry a plus.

Tinley Park, Illinois, United States