Operations Supervisor

  • DHL eCommerce
  • Grand Prairie, TX 75050, US
  • Apr 16, 2018
Full time Other

Job Description

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: Texas, Grand Prairie (DFW)
Job Code: NEW Ops Sup
# of Openings: 1

The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of the assigned Distribution Center. Ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

  • Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
  • Supervise employees, mail/small parcel processing, quality process and transportation in accordance with DHL eCommerce policies and procedures to obtain optimal quality and profitability of the assigned departments
  • Ensure proper staffing by department and per shift following guidelines based on scheduled mail/small parcel volume. Oversee employees' attendance and time management.
  • Conduct performance review, coach and train direct employees.
  • Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency
  • Monitor and ensure that all facility equipment is working correctly and meeting production standards
  • Support the ongoing development and implementation of the DHL eCommerce Distribution Center business plan through timely and accurate fulfillment and operations while maintaining cost and quality efficiencies
  • Review productivity, KPI and quality reports to ensure department is meeting pre-established targets and take necessary steps when targets are not being met. Recommend measures to improve production methods, working conditions, and increased efficiencies
  • Oversee safety activities to include ensuring compliance with DHL's safety policy, ensures bi-annual Safety Methods Training and Employee training is conducted.
  • Supports HR Business Partner in the recruitment and interview process of new hires.
  • Act as liaison between the facility and the on-site postal clerks. Keep updated on all postal rate/regulatory changes.
  • Perform other related duties as assigned.

  • Strong leadership, management and organizational skills.
  • Excellent organizational skills, ability to delegate and hold direct reports accountable to daily, weekly and monthly production objectives.
  • Excellent oral and written communication skills
  • Ability to motivate others
  • Analytical skills, Strong problem solving skills
  • Strong computer skills with MS Word, Excel and Power Point

  • Bachelor's degree in related field or equivalent combination of education and work experience
  • 2 - 5 years' experience working in a mail/small parcels Distribution Center
  • 2 years of supervisory experience
  • Knowledge of mail/small parcel processes and warehouse / fulfillment business operations
  • Experience in managing production operations quality and safety programs
  • Understanding of Small Parcel Logistics
  • Experience in supervising production standards and automation utilization

  • Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
  • May be required to push, pull and lift up to 50 lbs. (additional weight may be required with assistance).
  • Frequently walk throughout the warehouse to supervise employees.