Patient Services Associate - Full Time - Bilingual Required - New London

  • Community Health Center, Inc. (CHC)
  • New London, CT 06320, US
  • Nov 17, 2017
Full time Other

Job Description

Community Health Center, Inc. (CHC)

Job ID 2016-5237
# of Openings 1
Job Locations US-CT-New London
Posted Date 6/19/2017
Category Patient Services/Reception and Call Center

More information about this job:

If you are ready for a satisfying and rewarding career, join our team of diverse and motivated professionals at Community Health Center, Inc. (CHC). CHC is one of the country's most creative and dynamic providers of primary medical, dental and mental health services to the uninsured and underinsured. CHC is building a world class primary health care system that is committed to caring for special populations, and that is focused on improving health outcomes for our patients as well as building healthy communities. We are one of the leading health-care providers in the state of Connecticut, providing comprehensive primary care services in medicine, dentistry, and behavioral health. With more than 145,000 active patients, CHC is the health care home that works to keep our patients-and our communities-healthy. We go beyond the traditional health services to bring care wherever our patients and clients are, using innovative service delivery models and state of the art technology. We use the latest treatments and technologies within the Patient-Centered Medical Home Model (PCMH) to care for our growing patient base.

The Patient Service Associate will work closely with patients and medical professionals while utilizing great customer service skills; multi-task while professionally answering our busy phone system, greet, and schedule patients. They will consistently demonstrate proficient data entry skills, utilize knowledge of insurance billing and self pay collections, maintain confidentiality in a professional Manner, demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

  • Answers and coordinates phone calls including
    • Script usage
    • Language Line
    • Paging system
    • Transferring calls
      • ATC queue
      • Patient Account queue
      • Nurse Triage queue
    • Appropriately Recording Telephone encounters via ECW system
  • Obtain Medical release as needed for patient requested forms
  • Confirm appointments with patients
  • Verify insurances
  • Complete knowledge of eCw including:
    • Updating pharmacy information for patients
    • Faxing info from eCw
    • Managing Recalls via eCw
    • Obtain and Scan required documents into eCw
  • Complete knowledge of Centricity including:
    • Register Patient in with all required fields
    • Update patient information
    • Print profiles, Schedules, and recall lists
    • Place patients on recall list, take patients off, and attach appointments
    • Open Daily Batch
    • Post Payments
    • Balance out end of day for personal batch
    • Case Creation
  • Payment management
    • Use of Credit card machine, including end of day reporting
    • Balance out end of day
  • Patient Schedules
    • Respond appropriately to agitated patients
    • Review Schedules daily to ensure accuracy and fill appointment opportunities
  • May perform other duties and responsibilities as necessary
  • Required Skills and Education
    • Associates Degree Required
      • Internal Candidates: commensurate work experience may be substituted for education.
    • Healthcare experience in Medical, Dental, or Behavioral Health
    • Experience in a Call Center or other busy phone system
    • Electronic appointment scheduling experience
    • Strong customer service experience
    • Knowledge of referral or prior authorization procedures helpful
    • Excellent Verbal communication skills
    • Proven ability to Multi Task
    • Problem Solving and critical thinking skills a plus
    • Bilingual Required - Spanish
  • Hours will vary; our schedules range Monday-Friday from 7am-7pm and rotating Saturdays.
  • Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel as necessary


Associates (Required)

Community Health Center, Inc. is an Equal Opportunity Employer. We provide competitive salaries and comprehensive benefits including medical/dental plans, tuition reimbursement, short term/long term disability coverage, 403b plan with discretionary company match/contribution, flexible spending plans, group life insurance coverage, Employee Assistance Program, classroom based/on-line computer skill development resources and more! Please note that completion of a background check, receipt of proof of eligibility to work in the United States, and completion of all requirements of our Infection Control policy will be required prior to working at Community Health Center, Inc.

If you experience any technical difficulties with this webpage, please contact the Human Resources Department at 203/237-2229 ext. 6882.