- Job Location: 2 Computer Dr S, Albany, NY 12205
- Job Type: Full-Time (Temp to Perm)
- Pay: $11.10 - $24/hr
We are seeking Full Time Customer Service Representatives to support a fortune 500 company by responding to inbound telephone inquiries in a call center environment. This is strictly an inbound call center.
This is a full-time temp-to-hire employment opportunity. You will be paid while training for the job and will receive a pay increase once hired permanently.
DUTIES AND RESPONSIBILITIES:
- Respond to telephone inquiries and complaints using standard scripts and procedures.
- Gather information from the caller to properly resolve the situation.
- Communicate appropriate options for resolution.
- Investigates and resolves complaints.
- Refers non-routine inquiries and complaints to senior level Call Center Representatives.
- Uses a computer system to research inquiries and log customer calls.
REQUIRED SKILLS AND EXPERIENCE:
- Employment offers will be contingent on successful drug testing and background investigation results.
- High school diploma or GED.
- Ability to Read and Write in English
- Experience with Microsoft Word and Excel
- BI-Lingual in Spanish A PLUS