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Crisis Services Coordinator I/II

  • Amador County Human Resources
  • Jackson, CA 95642, USA
  • May 21, 2024
Government Health Care Nonprofit-Social Services

Job Description

To apply, please visit: https://www.governmentjobs.com/careers/amadorgov
**Applications will only be accepted through the above website**




Under direction, provides crisis intervention services; initiates involuntary holds under the provisions of W&I Code 5150; provides discharge planning and follow-up with hospital, jail, family, treatment team, and Utilization Review.




This is the journey and licensed level of the Crisis Services Coordinator series. Positions in this class include the licensed Marriage and Family Therapist (LMFT) or Associate (AMFT), the Licensed Clinical Social Worker (LCSW) or Associate (ACSW) and the Licensed Professional Clinical Counselor (LPCC) or Associate (APCC). LPPC and APCC must have additional training for couples and families. This classification differs from a Behavioral Health Care Clinician in that incumbent performs crisis focused evaluations and interventions; and may complete intake evaluations under the supervision of a licensed mental health professional. Incumbents are required to perform 24/7 crisis intervention services, requiring response within one hour to the designated location – including 24/7 mobile crisis. This classification does not typically carry a case load. Level II may provide clinical supervision to unlicensed staff and provide oversight of the crisis program.




 Behavioral Health Program Manager or Behavioral Health Director.




May supervise Crisis Staff. May provide training to other staff.


Examples of Duties


The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.


  • Performs risk assessments and evaluation of problems; develops and implements crisis intervention plans with goals and objectives for clients with mental health and/or substance abuse issues; and prepares case histories; participates in the assessment of client needs and consults with others in developing recovery goals and objectives; integrates crisis resolution goals and objectives with other behavioral health services, treatment, and appropriate referral professionals or agencies.
  • Provides crisis intervention, initiates involuntary holds and arranges appropriate treatment placement – includes 24/7 mobile crisis intervention as needed.
  • Maintains confidential patient records.
  • Participates in behavioral health education programs, conferences and community programs.
  • Acts as liaison to the jail, hospital, and placement facilities; coordinates services with crisis dispatcher.
  • Participates in utilization review; tracks and prepares report on crisis and intake utilization and performs other administrative duties, as required.
  • Performs mental health screenings and biopsychosocial assessments.
  • Responsible for crisis scheduling, daytime and after hours.
  • Performs related duties as assigned, which may include but is not limited to preparing correspondence and reports, copying and filing documents, answering telephone, ordering supplies and materials, entering computer data, maintaining logs and lists, sending and receiving faxes, processing mail, etc.
  • LEVEL II – Provides clinical supervision, both group and individual to unlicensed staff as directed.
  • LEVEL II – Provides and/or oversees training for new direct service staff.
  • LEVEL II – Reviews Treatment Authorization Requests (TARs).
  • LEVEL II – Responsible for concurrent review and tracking.


Essential Qualifications


Knowledge of:


  • Crisis intervention principles and techniques, risk management, client care management, ethical and legal rights for detainment and notification.
  • Crisis principles, procedures, techniques, and trends for the counseling, therapy, recovery, and guidance of individuals, and families in behavioral health programs.
  • Therapeutic treatment methods and procedures in the behavioral health field.
  • State, Federal, and local laws, regulations, and requirements for the provision of behavioral health services and programs including involuntary psychiatric detainment.
  • Current practices and techniques in behavioral health treatment, substance use disorders, and recovery.
  • The scope and activities of public and private agencies in the behavioral health field.
  • Quality Assurance and Utilization Review practices and standards.
  • Psycho-social aspects of mental illnesses and substance use disorders. 


Ability to:


  • Provide skilled direct crisis evaluation and intervention, evaluates client’s progress and status, document clinical notes and administrative records.
  • Advise physicians on treatment plans and client’s report of medication compliance, counsel clients and family.
  • Perform a variety of behavioral health therapeutic services, client evaluations, and client counseling.
  • Analyze case information and reach sound diagnostic and treatment decisions.
  • Perform skilled counseling. 
  • Maintain composure and awareness during crisis interventions.
  • Develop and maintain confidence and cooperation of emotionally disturbed and chemically dependent patients and their families.
  • Prepare clear, relevant and accurate reports.
  • Interpret and apply complex behavioral health program rules, regulations and policies.
  • Effectively represent the Behavioral Health Department in contacts with clients and the public.
  • Establish and maintain effective working relationships with staff, other agencies, and the public.


Training and Experience


Any combination of training which would likely provide the required knowledge and experience is qualifying. A typical way to obtain the required knowledge and abilities would be:

Crisis Services Coordinator I and II:



Possession of a Master's Degree in Social Work, Psychology, Marriage and Family Therapy, nursing, or related field, received from an accredited institution.




Employment experience in providing crisis intervention services in a human services agency preferred.


Crisis Services Coordinator I License Requirements:

  • Registration by the California State Board of Behavioral Science (BBS) as an Associate Marriage Family Therapist (AMFT), an Associate Clinical Social Worker (ACSW) or an Associate Professional Clinical Counselor (APCC).
  • Must actively seek licensure, remain under clinical supervision until licensed, accrue hours until required number are completed, take required examinations when permitted and complete licensure within one 6 year cycle.


Crisis Services Coordinator II License Requirements:

  • Licensure by the California State Board of Behavioral Science (BBS) as either a Licensed Marriage Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW) or Licensed Professional Clinical Counselor (LPCC).


Note: Loss of State BBS licensure or registration shall result in termination or reassignment, if such vacancy exists and the incumbent meets the minimum requirements for the vacant position.


To apply, please visit: https://www.governmentjobs.com/careers/amadorgov
**Applications will only be accepted through the above website**


Amador County is an Equal Opportunity/Affirmative Action employer. Applicants will be considered without regard to their race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status.

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