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Guest Service Assistant

  • Texas Roadhouse Inc.
  • Middletown, NY 10940, USA
  • Dec 29, 2023
Marketing Restaurant-Food Service

Job Description

Love your job at Texas Roadhouse! Join our team and work in a high-volume restaurant filled with fun.

A Dining Room Coordinator (“DRC” or “Coordinator”) is the first person a guest meets when they enter a Texas Roadhouse. They are the face of the store. A DRC must be able to perform a variety of tasks, including opening our doors, greeting and/or thanking guests, taking guests’ names, coordinating the board (running the wait, planning table placement, paging guests), answering phones, collaborating on wait times, handling call-ahead, managing large parties, and coordinating the dining room.

ESSENTIAL FUNCTIONS Essential Functions Statement(s)

Ensures that each guest receives a legendary welcome and good-bye when dining at Texas Roadhouse. Uses the AGM system effectively. Takes Guest party information and is aware of table availability at all times Communicates any issues with guests to Leader at the Door or Manager on duty. Directs guests to waiting area or Bar. Inform all walk-in guests about call-ahead seating. Constantly communicates with Leader at the Door. Ensures all guests are comfortable and cared for. Effectively maintains wait and quote times during each shift. Maintains a clean and well stocked restroom during each shift. Answers all phones calls and call ahead seating requests. Effectively communicates with GSAs to ensure speedy table turns. Adheres to core values: passion, partnership, integrity and fun, all with purpose. Practices safety and sanitation at all times. Completes proper opening and closing duties as determined by the Manager, which may include: setting up host stand, turning on music, cleaning windows and meat case, unlocking doors, sweeping floor, cleaning out ashtray(s), and laying out all floor mats. May be responsible for recording all transactions related to the DRC position on the POS; this includes but is not limited to gift card sales and providing change for guests. Maintains proper etiquette with all staff members and guests. Exhibits teamwork at all times. Participates in contests and line dancing during each shift. Maintains proper dress code and hygiene standards at all times.

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Restaurant Roadies are paid weekly! In addition, we offer a comprehensive total rewards package after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

Flexible work schedules Tuition reimbursement Competitive wages Weekly pay Paid vacation Annual holiday bonus Medical, dental, and vision plans Short-term disability Life, accidental and critical illness insurance Identity theft protection Employee assistance program Employee food and corporate discounts Opportunity for advancement

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.