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Managing Director, Organizational Excellence

  • Volunteers of America Chesapeake and Carolinas, Inc.
  • Lanham, MD 20706, USA
  • May 23, 2020

Job Description

Job Description

 The Managing Director, Organizational Development reports to the Vice President, Human Resources and Administration and is a member of the Program Leadership Team. In addition, he or she supervises the Manager, Data and Analytics and oversees the department of Organizational Excellence which, working collaboratively with other members of the Executive Leadership Team and the Program Leadership Team, develops tracks and ensures that regulations and organizational wide standards of excellence are achieved. He/she also manages and ensures that organizational wide learning objectives are met, quality improvement and assurance plans are maintained and reviewed, appropriate and necessary policies are created, updated and maintains, and that program operational materials, data reports, quality control measures and CARF/ACA Accreditations are achieved and remain active.


  • Master’s degree in epidemiology, social work counseling or related field.  
  • Minimum of seven (7) years of combined quality improvement, training and accreditation experience.   
  • Clinical licensure (LCSW, LCPC, LIPC, LMFT).
  • Three (3) years of Managerial experience with remote and high functioning staff.
  • Experience working in a multi-cultural human services non-profit organization.
  • Experience conducting virtual and face-to-face trainings. 
  • Experience with developing Evidence-Based Practices and aligning EBPs to maintain diverse service lines (i.e.  Intellectual Disability, Homelessness, Re-Entry, Behavioral Health, SUD, Veterans and Community-based Housing, and Mental Health Services.
  • Experience with CARF and other accreditation bodies.
  • Ability to effectively collaborate and facilitate change, interfacing with all levels of the organization while managing multiple projects over multiple states.
  • Solid problem-solving skills and conceptual abilities that lead to solid execution.
  • Experience working with Learning Management Systems (Paycom, Health Stream etc.).
  • Experience working with and deploying case management systems (Foothold/Awards).
  • Experience with HIPPA Compliance and standards. 
  • Experience with research and development of policies and implementation of the same.
  • Excellent written, verbal and platform communication skills.
  • Bilingual in any language a plus


Company Description

At Volunteers of America Chesapeake and the Carolina’s, we provide services in MD, DC, VA as an affiliate under the Volunteers of America National Organization. As a whole, Volunteers of America is more than a non-profit organization. We are a ministry of service that includes more than 16,000 employees nationwide and more than 70,000 volunteers working together to help individuals who need our help the most. We firmly believe that our employees drive the success of the organization. With success in mind and as the ultimate goal, we strive to create and sustain an environment that offers challenging, stimulating and financially rewarding opportunities. Our tag line is “Helping America’s most vulnerable”.