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Telecommunications Technician

  • Falcon IT & Staffing Solutions
  • Arlington, VA, USA
  • Mar 26, 2020

Job Description

Job Description


Falcon IT is seeking a Telecommunications Technician to work in Arlington, VA. This is a full-time position supporting the Department of Defense (DOD).

***Must have a Secret Clearance to be considered for this position***

The Telecommunications Technician is responsible for providing support to the telecom infrastructure including: VoIP phone system; POTS communications, Classified and Non-Classified communications; wireless communications and personal electronic devices, cable plant infrastructure, PBX support, Voice Mail Support, and Telecommunications operation and maintenance support for a 3,800 end-user organization.


  • Core Hours are 6am – 6pm weekdays and must be able to work 9 hours in this window with off-hours for project work as necessary.
  • Support Avaya Telephony and VOIP Terminologies such as H.323, SIP, T1, PRI’s DS3.
  • Support call Voice Engineering Initiatives for all Project-related and ongoing operations for voice communication services.
  • Implements and troubleshoots Voice related solutions/incidents/system outages.
  • Monitor, review, recommend, test and implement new software revision/ feature sets/ Patch evaluation and periodic system refresh.
  • Provide operation and maintenance service per defined service level agreements.
  • Telecom switch and voicemail programming and support.  
  • Support for landline telephony management.
  • Remote site telecommunications service support.
  • Wireless device (e.g. smartphone, satellite phone, table and hotspot) support.
  • Fiber and copper cable infrastructure plant maintenance and additions/removals.



  • Ensure that ARNG NCR DOIM telephony systems are functioning and maintain uptime.
  • Perform troubleshooting on equipment and data circuit outages.
  • Configure PBX and call manager systems to include setting up vmail.
  • Assist users as required and assist with user training upon system upgrades/changes.


Basic Required Qualifications and Skills:

  • IAT Level II Certification (within 120 days of project start).
  • Avaya phone system experience.
  • Call manager voicemail system experience.
  • Fiber and copper installation and support experience (termination, testing, installing).
  • Minimum of two years of Telecommunications Experience.
  • Working Knowledge and experience with AVAYA communications system 2.1 or greater.
  • Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.

Desired Qualifications and Skills:

  • Top Secret
  • Enterprise Survivable Server
  • Avaya Equinox
  • Call Center Elite
  • ITIL v3 Foundation Certification
  • Communication Manager Messaging
  • Call Management Server
  • SIP Service
  • RedSky(e-911)
  • NICE
  • A relevant educational degree in one of the follow fields: Computer Science, Information Systems, Information Technology, Cyber Security, Systems Engineering, Computation Science, Computer Engineering, Electrical Engineering, Information Technology, Software Engineering, Systems Engineering, or Telecommunications.