2019-2586Updated Date: Department:
Blended Call Center Representative (CCR)Type:
Part-Time and Full-TimeSchedule:
Multiple Schedules AvailableWage Description:
$12.00/hr - $14.00/hr.*- Language Bonus - Base + Bonus - Full BenefitsBonus: Education:
High School Diploma/GEDMin. Years Experience:
Our growing team needs Bilingual Contact Center Representatives to support the dispatch process and improve customer experience. Learn the latest customer service techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Start a career and grow with our rapidly expanding team.
Open Shifts: Mornings, Evenings, and Overnight.
Fluent Spanish and English is required. Located in Beverly, MA 01915.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
Open shifts: Mornings, Evenings, and Overnight. At OnBrand24, we offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you want control of your work life balance, are a busy parent, or a local-student, flexible and customized scheduling is one of the many perks at OnBrand24. Apply sooner rather than later, the best shifts go quick.POSITION RESPONSIBILITIESWHAT DOES A BILINGUAL CALL CENTER REPRESENTATIVE DO?
Resolve Spanish speaking residential and business customer inquiries, increasing customer satisfaction and driving program growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent.Our entry-level Bilingual Call Center Representatives are responsible for the following:
CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Representative Qualifications Include:
- Fluent in both Spanish and English
- Highly reliable, willing to learn and aquire new skills
- Enjoy talking to people, helping them resolve their frustrations
- Motivated by lucrative bonus plans and daily contests
- Exhibit professional communication and customer service skills
- High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
- Ability to learn customer service software applications
- Must be proficient with basic PC skills
- Ability to multi-task in a fast paced environment
- Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.Wage
Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year. Benefits/Office Perks
PTO, Professional work environment, health insurance and 401K, fun & friendly environment.ABOUT US ONBRAND24
OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.
Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.
Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.
Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.To learn more, visit us on our careers page.
OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI
MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.