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Remote Overnight Community Coordinator

  • Getaway
  • Morgantown, WV, United States
  • May 12, 2019
Customer Service

Job Description

As our company expands, we are in need of detail-oriented, self-motivated, quick-learning, problem-solving people people to support our Guest Experience Team! This is a full-time remote role.

Core Responsibilities:

  • Respond to inquiries from current and potential guests in a timely manner, which may take the form of texts, emails, phone calls, and live chats.
  • Maintain the Getaway brand voice through all guest communication.
  • Help the Guest Experience Team with service recovery.
  • Provide booking and communication help for important internal programs.
  • Think creatively about ways in which we can optimize each guest?s experience.
  • Master our internal property management system and learning the ins and outs of our cabin operations.
  • Identify and reporting technical issues within our property management system.

Key Attributes:

  • 0-3 years of customer service or hospitality experience.
  • An optimistic problem-solver with an inherent love for helping people.
  • A crystal-clear communicator, both in person and online.
  • A pro at eradicating typos with a knack for impeccable spelling and grammar.
  • An expert multitasker who's comfortable juggling several urgent tasks at once.
  • Cool as a cucumber under pressure.
  • Comfortable working with uncertainty and a sense of urgency.
  • Efficient, proactive, and resourceful.
  • An expert in Google Suite.

Schedule and Compensation:

  • This is an hourly paid position with full-time hours inclusive of benefits. This position is full-time remote.?Your schedule will include nights and weekends and may include short shifts and long shifts.