Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our Virtual Call Centre Engineering Team by bringing on talented, motivated individuals looking for a broad scope of technical support.
Our Technical Support Engineers play a critical role in providing direct technical assistance to Wayfair’s global employee user base via phone, ticket, email, and remote support interactions, while maintaining a persistent point of contact between business and technology staff.
This team also plays a crucial role in handling and resolving complex technical issues in the areas of product functionality, architecture, and defect correction by achieving proficiency across Wayfair’s expansive internal software toolset and swiftly and seamlessly transitioning issues to Infrastructure and Software engineering support when applicable.
In this role you will have the opportunity to work from your own home and from our Galway contact centre.
We offer a commitment to your career development and success, and a learn@work department providing trainings ranging from professional growth to programming during work hours. We believe in a meritocracy, that hard work should be rewarded. You'll get to experience a variety of issues from infrastructure to software development and you’ll get to see and understand the inner frameworks of the engineering department of a $6.8b company.
And we also aim to foster a great team atmosphere.
What You’ll Do:
What You’ll Need: