Job Description
EU Sales & Service Communications Manager
Location: Berlin or Galway
Are you a team player and creative thinker with strong writing and project management skills? Do you execute marketing efforts flawlessly and thrive in a fast-moving, results-driven environment? Wayfair is looking for a Communications Specialist to join the Sales & Service Communications team.
Wayfair is a rapidly growing eCommerce company headquartered out of Boston with an extremely collaborative, dynamic, and data-driven culture. We have a robust Sales & Service organization sitting in Massachusetts, Utah, Maine, Texas, New York; and Ireland and Germany. This role is an exciting opportunity to help drive internal communications across our growing Sales & Service organization; while also helping ensure that Wayfair’s excellent service is known and celebrated among external audiences.
The Communications Specialist will play a key role in helping create compelling content to keep our sales and customer service team members informed and engaged about strategic initiatives, team news, and more; and support with efforts related to ensuring our story is known among key external audiences as well. The role will report to the Head of EU Sales & Service.
What You’ll Be Doing:
- You will create and develop the EU Sales & Service communication and employee engagement strategy focusing on “Align-Renew-Energise” approach.
- Craft clever and compelling content to be shared through a variety of channels, including email, video, presentations, newsletters, social media, events and more.
- You will work closely with the public relations team to develop media-worthy narratives that support the growth of the organization.
- Assist in building a thought leadership, including awards, conferences and speaking engagements and partner with PR on execution.
- Champion communication best practices, helping to create toolkits and resources to be used across the Sales & Service organization.
- You will help monitor industry news to understand trends in customer service and technology.
- Develop and track success measures and KPIs.
- Achieve alignment with Wayfair internal & external communication standards.
- You will be a trusted Advisor to the EU Sales & Service team on internal and external communication needs.
What you’ll need:
- A Bachelor's degree is required.
- A Communications professional with a minimum of 4-5 years relevant experience (employee communications, integrated marketing, brand management, public relations, etc.).
- Ability to work cross-functionally and build partnerships and network.
- Critical thinking with flexibility, openness to change and new information.
- Excellent written and verbal communication skills with strong attention to detail, prioritizing kills and being able to meet deadlines.
- Excellent project management and organizational skills
- Strong Microsoft Office Skills such as PowerPoint and Word; proficient in Excel
- Travel 20 - 30% between EU locations and events.
Please submit a cover letter and writing/work samples with your application
Heroes, Come home to your career! Wayfair is one of the world's largest online destinations for the home.
Our Promise
Wayfair offers a zillion things home. With one of the world's largest online selections of furniture, home furnishings, décor and goods, including more than eight million products from over 10,000 suppliers, Wayfair helps people find the perfect product at the right price. Our extensive selection and superior customer service coupled with the convenience of online shopping, make it easier than ever before to find exactly what you want for your home at a price you can afford.
Our Culture
Wayfair is a rapidly growing company with a variety of career opportunities. We offer employees exciting work in a fun, dynamic environment that encourages learning and growth. We are accepting résumés on a rolling basis from motivated individuals who are interested in working in the e−commerce industry.
