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Virtual Inbound Sales Agent

  • Wayfair
  • Aurora, Colorado
  • May 11, 2019
Retail

Job Description

Virtual Inbound Sales Agent

Wayfair (NYSE: W) is one of the world's largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Inbound Sales team! If you love to connect with customers and help them purchase amazing products, then Wayfair is the place for you to start a rewarding career!

What You'll Do

  • You listen to our customers and use your expertise, creativity, and passion to explore our products and assist your customers in making buying decisions • You build trust and rapport with your customers • You meet or exceed all targets for revenue, close/conversion rate, CSAT, and more. • As the face of Wayfair, you must maintain professionalism during all interactions • You can simultaneously navigate multiple software applications and technologies • You efficiently manage your time and always put the customer experience first • You maintain a space that represents a professional image to our customers at all times

What You'll Need

  • Excellent communication and relationship building skills • 1+ years of sales experience, preferably in a call center/retail/virtual environment • High School Diploma/GED, some college preferred • Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem solving skills. • Proven written and verbal communication skills • Comfortable learning/using software applications required for the role • Regular and reliable attendance is an essential function of this position
  • You are engaging and can leverage your personality to quickly connect with others • You promote appropriate product solutions and influence customers to buy from Wayfair • You are competitive, have a positive outlook and are open to change • You solve problems by thinking critically and creatively • You thrive while working in a fast-paced environment • You are determined to always do the right thing

Essential Job Functions:

  • Computer equipment provided. You must provide a workspace that is free from noise or distraction
  • Ability to maintain the required internet speed of at least 25 Mbps(download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wired Ethernet internet connection (no WiFi)