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Sales and Service Banking Representative (Teller)

  • First Citizens Bank & Trust Company
  • Morganton, NC, United States
  • May 10, 2019
Customer Service

Job Description

Position Description:
As one of the largest family-controlled banks in the US, First Citizens Bank promotes a positive collaborative work environment, work life balance, excellent benefits and an opportunity to grow your career.

As a Sales and Service Representative at First Citizens Bank you will handle customer service transactions, branch administrative activities, identify referral opportunities for bank partners and process traditional teller transactions.

In this role, you?ll receive the training, support and tools you need to build a meaningful career. We?re looking for people who want more than just a job ? who want to make a difference in the communities where we live and work. Apply today and explore what?s possible with a career at First Citizens Bank.

What will make you successful in this role?
-Proactively look for ways to enhance service and referral performance by supporting Bank initiatives and leveraging tools to enhance activities.
-Ensure service and referral activities are aligned to create value for both the client and the bank.
-Use problem-solving, listening, understanding and responding techniques to address client needs.
-Uncover opportunities to make quality referrals to branch or other business partners.
-Demonstrate the Bank's service standards of accuracy, responsiveness, courtesy, partnership and responsibility along with other service expectations.
-Work as a team by maintaining helpful and courteous interactions with others and keep communication lines open.
-Adhere to all regulations, compliance and Bank policies, procedures and delegated authorities.
-Manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions.

This position may be filled as a SSR I or SSR II.

Position Requirements:
High school diploma or GED with a minimum of 6 months experience in cash handling, sales and customer service role.

Preferred Skills:
- Effective interpersonal/customer service skills
- Proficient computer navigation skills
- Ability to communicate clearly and effectively with customers and coworkers.rj6-oMTv_I_K

Company Description:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.