VP of Retail Operations (Thompson - Direct Hire)

  • Apertus Partners
  • Reston, VA, Reston, Virginia, United States
  • Apr 15, 2019
Full time Retail

Job Description

The Vice President of Operations assumes total responsibility for internal day-to-day operations of our restaurant division. He/she will be responsible for the execution of core operations functions and strategic development of our brands. This representative must oversee management, budget, and operation of the restaurants as well as maintain liaison with sales, marketing and the finance department to ensure maximum profitability and administrative efficiency. Ideally, this executive should bring senior-level experience and possess a successful track record with proven results in the restaurant, hospitality, retail, or a relevant service industry. Supported by an effective operations team based in Reston, VA, the VP of Operations will produce new and innovative ideas and strategies that will maximize our portfolio to the highest service and culinary potential, and ultimately fuel an increase in restaurants' sales, revenue, and efficiency.


  • Manage a staff to ensure consistent delivery of our product and service within the standards of budget, policies, procedures, and quality to satisfy the requirements of the sales and finance divisions.
  • Promote and develop existing programs to enhance new concepts that ensure the highest possible quality service.
  • Support the Director of Operations and General Managers. Establish and maintain effective internal controls at all units, ensuring all employees are performing and excelling in their positions and duties.
  • Develop accurate and aggressive long and short-range financial objectives for units to maximize sales potential through aggressive marketing and public relations campaigns.
  • Partner with the Corporate Chef to design and develop purchasing programs and procedures to increase profitability.
  • Lead decisions appropriate to all internal operational procedures, budget and planning areas, priorities of inventory movement, maintenance projects, and personnel; Review, recommend, and standardize prices and budgetary allotments regarding food, beverage, and labor costs.
  • Assist in the training including development of foodservice and beverage management staff; occasionally attend and monitor large events.
  • Serve as a leader and role model and create working environments where employees feel prepared and driven to provide exceptional experiences for all guests.
  • You may be called upon from time to time to perform other duties that may not be included in your job description at management's discretion.


  • BS in Hospitality Management or other related discipline with an MBA or advance degree preferred.
  • Minimum 10 years of progressively responsible operation leadership experience in a multi-unit restaurant company or hospitality business with a minimum of 10 units.
  • Must have a keen understanding and knowledge about the restaurant industry and an exceptional aptitude of restaurant operations.
  • Experience balanced in strategic planning and execution - a keen ability to operate at a high level with the energy to "roll up the sleeves" and ensure that operation plans are successfully implemented and that expectations are met.
  • Advanced financial acumen and business development skills required.
  • Able to make informed business decisions; remain result-oriented when tracking the linkage between operations techniques and measurable financial results.
  • Preferred personal characteristics include a highly professional, positive attitude, self-motivated, flexible, ethical demeanor, and well-developed interpersonal skills.
  • The ability to travel locally as necessary to support current and future growth.