Sales Operations Manager

  • Infogroup Northwest
  • Lake Oswego, OR, USA
  • Feb 12, 2019
Information Technology Telecommunications

Job Description

Title: Sales Operations Manager Location: Portland, OR Type: Direct Hire Job: LA
At InfoGroup Northwest, we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners and employees choose IGNW because we tackle the tough problems, and we care deeply about people while we do it.

We are proud to foster a great team working environment, to offer highly competitive compensation and to offer full benefits packages including medical, FSA, dental and vision. If you would like to learn more, join our team or explore how IGNW can benefit your business, please reach out today!!

The Sales Operations Manager will be responsible for overseeing the day-to-day operations and support of the IGNW sales team and office operations. You will work closely with other members of the company s management team, sales teams and IGNW partners. The ideal candidate will be well versed in the technical services field, able to communicate well with IGNW partners and customers, well organized, and able to manage multiple incoming tasks and needs.

  • Manage a variety of internal software tools such as a CRM, G-Suite, Slack, and other office software. You must be tech savvy to help support the onboarding process
  • Manage Partner relationships including deal registrations, funds tracking, and various other partner required documentation and tracking. Ability to interface with partners with a sales and service mindset
  • Onboard new employees with IT tools and resources in collaboration with HR
  • Support all internal employees with general IT support and secure the proper resource needs
  • Ensure reporting in the data management systems is accurate and up to date
  • Build reports and populate data to provide accurate information to management team
  • Edit and proof-read documents and job postings for accuracy
  • Provide administrative support to the sales team such as coordinating travel with travel agent, manage training events, and various other needs
  • Collaborate with other operations team members in general office support needs such as answering incoming calls, office coordination, ordering products or supplies, etc.
  • All Employee event planning with executive management team
  • Manage customer satisfaction surveys
  • 5+ years of work experience in a sales or office support role
  • Experience working with VARS and a variety of technical companies and programs such as Cisco, Google, AWS, etc.
  • Ability to create solid processes but maintain flexibility in a fast-paced environment
  • Strong customer service orientation, problem-solving, flexibility and professionalism required
  • Ability to communicate in written and verbal form effectively with all levels of employees and clients
  • Excellent organization skills and time management
  • Experience with the following IT tools:
    • CRM, Salesforce is a plus
    • Compas, is a plus
  • Able to prioritize multiple tasks simultaneously in a constantly changing environment
  • Team player, yet able to work independently and without supervision
  • Advanced computer skills and proficiency with Microsoft Office products, especially Excel; technical aptitude to learn internal systems and required packages
  • Previous work experience in the IT professional services and/or staffing industry highly desired
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