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Primastep, LLC

 Primastep, a certified Woman Owned Small Business (WOSB), specialized in Human Resources Consulting, Talent Acquisition, and Organizational Development. We are extremely passionate about providing top-class service at every turn. We take the time to customize your requirements to help achieve your goals. 

Our boutique nature gives us the ability to offer customized service options with personal attention to meet our client's particular business needs.

Located in the Washington, DC area, we have an extensive client base in the northeast region. Our expertise has been relied on to source talent for hard-to-fill positions. Our Executive Search department offers personalized full life-cycle recruiting services with deep expertise in start-up and emerging-growth technology companies. 

Working directly with decision makers,  we have an excellent reputation for possessing a strong business acumen, placing high caliber talent, and providing unparalleled personalized customer service with a high degree of professionalism. 

Primastep has successfully built long-term client relationships and earned the trust of its clients resulting in repeat business and customer testimonials. 

Primastep, LLC Albany, NY, USA
Jun 06, 2016
Full time
Job Location: 2 Computer Dr S, Albany, NY 12205 Job Type: Full-Time (Temp to Perm) Pay: $11.10 - $24/hr We are seeking Full Time Customer Service Representatives to support a fortune 500 company by responding to inbound telephone inquiries in a call center environment. This is strictly an inbound call center. This is a full-time temp-to-hire employment opportunity. You will be paid while training for the job and will receive a pay increase once hired permanently. DUTIES AND RESPONSIBILITIES: Respond to telephone inquiries and complaints using standard scripts and procedures. Gather information from the caller to properly resolve the situation. Communicate appropriate options for resolution. Investigates and resolves complaints. Refers non-routine inquiries and complaints to senior level Call Center Representatives. Uses a computer system to research inquiries and log customer calls. REQUIRED SKILLS AND EXPERIENCE: Employment offers will be contingent on successful drug testing and background investigation results. High school diploma or GED. Ability to Read and Write in English Experience with Microsoft Word and Excel BI-Lingual in Spanish A PLUS