Catholic Community Services

  • Catholic Community Services, The Counseling Center, 1323 South Yakima Avenue, Tacoma, WA, USA
  • www.ccsww.org

Catholic Community Services and Catholic Housing Services

Catholic Community Services (CCS) and Catholic Housing Services (CHS) are official human service outreach arms of the Catholic Church in Western Washington. Under the leadership of Archbishop J. Peter Sartain and Boards of Trustees, staff and volunteers answer the Gospel call to loving and compassionate service with particular concern for the sanctity of human life from conception to natural death and for the dignity of the human person.

As incorporated apostolates of the Catholic Church in Western Washington, CCS and CHS have provided help and created hope in the lives of men, women, children and their families for decades. CCS was founded over 90 years ago and CHS has been in existence for more than 25 years. CCS is comprised of 12 family centers located throughout Western Washington, and the Long Term Care and Family Behavioral Health systems. Catholic Housing Services (CHS) includes permanent rental housing.

The Catholic Charities Foundation of Western Washington, established in 2002, is a 501(c)3 that ensures the future care of the poorest and most vulnerable people in Western Washington served through the programs, shelters and services of Catholic Community Services and Catholic Housing Services.

The mission of CCS/CHS comes out of, and is rooted in, Catholic Social Teaching that goes back 2,000 years and provides a compelling challenge for responsible living as well as a deliberate preference for serving the most poor and vulnerable. This social teaching is a collection of key themes that are rooted in Scripture and have evolved over time in response to the challenges of the day.

As stated in the CCS/CHS mission statement, the organization is committed to serving those individuals, children, families and communities struggling with poverty and the effects of intolerance and racism, and to actively joining with others to work for justice. CCS/CHS serves people in need, regardless of religious affiliation, race or economic status.

The theology and traditions of the Catholic Church call us to be a dynamic part of our society, and CCS/CHS values its collaborative relationships with government. The church’s view of government is positive and we believe that our collaboration works to enhance the good accomplished toward individuals and families on behalf of society as a whole.

The Archbishop, the Archdiocese of Seattle and Catholic parishes throughout Western Washington support the work of CCS/CHS. We also receive personal contributions from many others, Catholics and non-Catholics alike. Funding also comes from contracts for services provided through our wide array of programs. These funding sources include private fees, insurance programs, corporations and foundations, cities, counties, regional entities, and the State of Washington.

 

Catholic Community Services Pierce County, WA, USA
Mar 18, 2019
Full time
Family Housing Network provides a place to live for families experiencing or at risk of homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN the Veteran Homeless Prevention program provides supportive services to Veteran households at imminent risk of homelessness, or who have become homeless within the past 90 days. Homeless Adult Services provides 24/7 services to homeless individuals in Pierce County which includes meals, shelter, community socialization and support services. The Supportive Services for Veteran Families (SSVF) Lead Case Manager is a member of the RRH service team for Family Housing Network, a housing program of Catholic Community Services. This position supports the SSVF Supervisor & Rapid Re-Housing Program Manager, in problem solving, resource management, and reviewing and auditing case files for ongoing quality assurance and training purposes. The lead SSVF case manager works closely with the SSVF Supervisor & Rapid Re-Housing Program Manager and the community at large, he/she also provides support as requested with the overall objective to provide outstanding case management to all families in Family Housing Network Rapid Re-Housing programs. This position also maintains a caseload of families in community housing. This includes developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of homeless families and children, utilizing resources to meet identified individual needs with the ultimate goal of obtaining and keeping permanent housing. Assists with training and oversight to Rapid Re-Housing teams while promoting a cooperative, team environment.  Support, teach, FHN team mates to ensure ongoing growth in skill level and experience working with issues impacting homeless families with children and high quality case notes and case files. Employee accomplishes this responsibility by completing the following tasks: Assists with scheduling and performing with fellow case managers, periodic review of case files, case notes, and other pertinent information for quality assurance, compliance with funding contract requirements. Collaborates with Program Manager and SSVF Supervisor concerning critical program information, community resources, case management training needs, and other information to assist in managing the programs of Family Housing Network. Assists the SSVF Supervisor with the development of FHN case management standards, guidelines and paperwork to assure high quality care management to FHN SSVF households. Actively participates in weekly case management meetings. HMIS participation: participates in all required HMIS trainings; collaborates with CCS Data Administrator concerning data quality needs specific to Coordinated Entry referrals and assignments. Assists the SSVF Supervisor in tracking and assigning of clients to SSVF case managers. Budget management: actively participates in spending down appropriate funds for SSVF programs; works with supervisor and operations manager to stay within budgets limits and spending needs. Serves as mentor to follow staff members, be available for consultation on client cases as needed, and report pertinent information to the Rapid Re-Housing & Veteran Services Supervisor. This position maintains a caseload of Supportive Services for Veteran Families households. Employee accomplishes this responsibility by completing the following tasks: Pulls names directly from the Veteran Master List in order assign to SSVF case managers.  Is knowledgeable and up-to-date on referral system requirements.  Participates in Veteran Master List meetings as assigned. Works in collaboration with SSVF staff to provide updates concerning Coordinated Entry referral system. Assist the SSVF Supervisor in monitoring the case management team’s service quality and documentation; and assisting with the SSVF team’s data correction requests as needed Performs intake, assessment of family strengths and needs and identify support services appropriate for the immediate needs of the family. Case manages household’s specific to Rapid Re-Housing programs of Family Housing Network. Once housing is located, request required inspection performed by Pierce County Human Services; in addition, serves as communication link with on-site manager. Assist families in developing a Housing Stability Plan and identifying the steps required to accomplish goals to move the family from homeless to self-sufficiency. Develop a client directed HSP according to family needs (education, employment, health care, finances, parenting, etc.) Coordinate with and make referrals to appropriate community agencies. Maintain well organized, up-to-date case files to include but not limited to the following: homeless & income verification- to be aligned with intake dates of eligibility, case notes outline all communication with clients, regular staffing notes reviewed by supervisor, HSP that is reviewed and updated on a regular basis, Habitability/HQS documentation and tenant rent calculations (as required by grant). Participate in weekly case management meetings in collaboration with all FHN SSVF programs Provide direct services to families as needed  Employee accomplishes this responsibility by completing the following tasks: Provides active case management support to FHN SSVF families’ to include but not limited to meeting households in their homes, providing transportation for appointments as needed, active referrals to community resources, employment and education referrals as well as housing location. Facilitate contact and appointments for community resources, financial assistance, medical care, social services, and any other needed services. Maintain weekly contact with all caseload families. Meet at lease semi-monthly with families to monitor goals and update case plan. Provide crisis intervention with clients as necessary. Provide records and reports. Employee accomplishes this responsibility by completing the following tasks: Keep accurate and timely case management and staffing notes. Keep organized and confidential records. Keep timely and accurate HMIS data information to include referrals, financial information and mandatory data elements. Participate in case management meetings and provide case summaries and client status information. Prepare monthly report to include case summaries and statistical information. Attend meetings as necessary and represent Family Housing Network. Employee accomplishes this responsibility by completing the following tasks: Attend meetings as required by SSVF Supervisor or Program Manager to include but not limited to RRH collaborative, PC Provider meeting and Coordinated Entry Referral et al meetings Attend appropriate training workshops and opportunities to continually improve knowledge and skills. Share appropriate information with other staff. Other duties as assigned. Minimum Qualifications Post-secondary education in Human Service/Social Service field Minimum 2 years relevant case management/housing experience. Experience with Rapid Re-Housing, landlord/tenant law, fair housing and other housing issues. Experience providing services to low-income/no-income families. Ability and willingness to work in a team environment and promote a positive team spirit. Excellent inter-personnel skills including excellent oral and written communication skills Excellent organizational and time management skills Ability to work with a diverse spectrum of high-need individuals and maintain healthy boundaries. Willingness to meet in individual family homes Valid Washington State driver’s license, automobile, and insurance   Preferred Qualifications Bachelors or Master’s Degree in Social Services Knowledge of Pierce County social services and other community resources. Strong computer skills including Microsoft Word and database experience Bilingual skills (English-Spanish) Grant writing and reporting skills and experience Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer Please let us know if you need special accommodations to apply or interview for this position. Benefits Catholic Community Services (CCS) and Catholic Housing Services (CHS) of Western Washington offer a comprehensive benefit package for eligible employees. Many health and welfare benefits are covered at little to no cost for full-time employees, with options for enhanced coverage with an additional employee contribution. CCS/CHS offers:   Health and Welfare* Medical Insurance Dental Insurance Vision Insurance Life Insurance Long-term Disability Flexible Savings Account (Section 125), including healthcare, daycare and transportation accounts. Employee Assistance Program (EAP) Wellness Program Retirement Benefits Pension Plan (Employer Contributed) Tax Deferred Annuity Plan – 403(b) (Employee Contributed) Paid Time Off Benefits** Paid Vacation (3 weeks to start) Paid Sick Leave (2 weeks) Paid Holidays (10.5 per year) Two (2) Personal Holidays Voluntary Benefits Short-term Disability Cancer Insurance Supplemental Hospitalization Plan Accident Policy   APPLICATION PROCEDURE Please go to https://careers-ccsww.icims.com/ to submit your resume, cover letter and application for this position
Catholic Community Services Pierce County, WA, USA
Mar 18, 2019
Full time
Family Housing Network provides a place to live for families experiencing or at risk of homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN the Veteran Homeless Prevention program provides supportive services to Veteran households at imminent risk of homelessness, or who have become homeless within the past 90 days. Homeless Adult Services provides 24/7 services to homeless individuals in Pierce County which includes meals, shelter, community socialization and support services. The Case Manager is a member of the service team for Veterans Services program of Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families grant.  This includes Outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing prompt financial assistance as needed for housing costs, and/or assisting clients to secure housing if they are homeless. The case manager actively uses Housing First and progressive engagement while interviewing and working with veteran household.  In addition, the case manager enters client data into the Homeless Management Information System (HMIS).  In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households, utilizing VA and community resources to meet identified individual needs with the goal of stabilizing permanent housing in the shortest time possible. This position works closely with the Veterans Program Supervisor and provides support as requested with the overall objective to provide outstanding case management to families served by Catholic Community Services. Complete thorough intakes and eligibility screening with referred clients. Employee accomplishes this responsibility by completing the following tasks: Provide to Veteran and family short term comprehensive navigation services through Progressive Engagement. This may include walking with client through the system, and modeling behavior for client to include self-advocacy, goal setting, time management,  working with agencies, landlords and other needs as called out in the Housing Stability plan; Coordinate referrals from outreach efforts; maintain a weekly housing list of all currently enrolled veteran households and those presumed eligible; Schedule initial intakes/screenings within 48 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing), create Housing Stability Plan, as well as strengths and supports available to client ; Determine if client would be homeless (Homeless Prevention) but for this assistance, and what minimal assistance is required to become stably housed; Take screening calls and perform screening as needed. Initiate Housing Stability Plan. Employee accomplishes this responsibility by completing the following tasks: For All Interventions: Identify and prioritize top housing needs. Identify family strengths/assets to help meet identified needs. Develop Housing Stability Plan for short-term, shallow intervention based on minimal SSVF assistance, use of community and VA resources, and family strengths. For Homeless Prevention: Verify risk in writing with landlord (3-day Pay or Vacate Notice, Eviction, etc.)- Full HP eligibility tool needs to be used. Determine property eligibility (Fair Market Rent, Lead-based paint requirements, etc.); Acquire other documentation (copy of lease, W-9, income verification, veteran status); Negotiate with landlord/property manager as needed; Complete request for payment in a timely manner for rent arrears and utilities; Perform Housing Habitability Inspection; Perform 90 day re-certification as needed. For Rapid Re-Housing: Verify homelessness in writing (3rd party or self-declaration); Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent); Negotiate with landlord/property manager as needed; Perform Housing Habitability inspection prior to payment or move in; Complete request for payment in a timely manner for rent, deposit, other financial assistance as needed; Acquire other documentation (copy of lease, W-9); Perform 90 day recertification as needed. Landlord Liaison: Employee accomplishes this responsibility by completing the following tasks: Search for landlords that will work with a Rapid Re-Housing program Explain SSVF program in efforts to create a collaborative relationship with landlord Work with Housing Navigator to feed leads of perspective landlords Respond to Landlord in a timely manner for the following: client emergencies, rent, and deposit and lease issues. Outreach:      Employee accomplishes this responsibility by completing the following tasks: Research information/sources to find eligible, targeted Veterans; Visit sites where veterans who are homeless or at risk of homelessness may be- to include but not limited to emergency shelters, encampments, VA medical centers, Veteran Housing Option Groups, drop-in sites, food programs, health clinics and phone calls from community providers; Foster connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients; Speak to groups as needed to generate referrals of targeted clients; Screen potential veteran households for eligibility. Collaborate with other community SSVF programs to ensure non duplication of services. Collaborate with VA teams to screen veterans as needed; to include warm handoffs and collaborative work with VA team to assist household towards the best housing solution. Data Entry: Employee accomplishes this responsibility by completing the following tasks: Complete all mandatory Homeless Management Information System(HMIS) training; Complete intake, gather all mandatory documents, work with Homeless Services Data Specialist to coordinate entry into HMIS; Enter all ongoing service transactions into HMIS. Housing Stability Plan: Employee accomplishes this responsibility by completing the following tasks: In conjunction with veteran household, create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis; In collaboration with VA and community resources, assist client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs. Maintain records and reports: Employee accomplishes this responsibility by completing the following tasks: Keep accurate and timely case management notes; Help create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis; Complete 90-day Recertification paperwork if applicable; Keep organized and confidential records; Participate in Veteran Services case management meetings and provide case summaries and client status information. Participate in problem solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance. Attend meetings as necessary and represent CCS Veteran Services Program: Employee accomplishes this responsibility by completing the following tasks: Attend meetings as required by Lead Case Manager or Director; Attend appropriate training workshops and opportunities to continually improve knowledge and skills; Share appropriate information with other staff. Navigating Community Resources: Employee will accomplish this responsibility by completing the following tasks: Physically accompany or transport households for the following: meeting with potential landlords, meeting with community resources such as employment, food banks, mainstream benefits, doctor appointments, 2nd cycle etc; Maintain current information on community resources veteran and non-veteran specific; Establish, build and share community resources to include referrals and interactive supportive relationships; Work with community partners to create and ease of communication and warm handoffs. Crisis Intervention: Employee will accomplish this responsibility by completing the following tasks: Attend training specific to Suicide Prevention, Trauma Informed Care and safety while in the field as well as all other SSVF mandatory training; Knowledge of community based programs specific to the population being served- PATH, Adult Protective Services, Child Protective Services, Mental Health Crisis teams, Detox beds, Emergency Shelters, food programs, health clinics, McKinney Vento etc. Be flexible in the face of changing client needs and SSVF programmatic rules. Team Development: Employee accomplishes this responsibility by completing the following tasks: Mentor new and existing staff and intern around SSVF policy changes, paperwork and resources to include best practices; Be well versed in CCS system for client referrals as well as working intra-agency; Work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter and Catholic Housing Services. Fiscal Management : Employee accomplishes this responsibility by completing the following tasks: Knowledgeable of allowable SSVF costs related to housing, employment, transportation, and general housing stability; Provide timely paperwork for payment towards client housing, transportation and general housing stability needs; Be good stewards of funding.  Other duties as assigned. Minimum Qualifications Post-secondary education in a social services field and a minimum of 1 year experience working with individuals and/or families with complex needs; Military experience and/or training around Military Culture; Experience providing services to low-income/no-income households to include knowledge of and ability to access community housing, social, medical, mental, chemical dependency services and other needed resources as appropriate based on client(s) needs; Ability and willingness to work independency as well as in a team environment; Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment; Excellent inter-personnel skills including excellent oral and written communication skills; Excellent organizational and time management skills—Ability to maintain accurate, thorough, timely and complete client files; Computer skills including Microsoft Word and database experience; Ability to work with a diverse spectrum of high-need individuals; Reliable personal transportation, valid Washington driver’s license, insurance, and an acceptable driving record according to CCS’ driving policy; Upon employment, obtain updated tuberculosis test and CPR, First Aid training. In the course of performing the job, this position, typically spends time sitting standing, climbing stairs, walking, driving, carrying (25lbs), lifting (25lbs). Operating a computer keyboard, firm/strong grasping, and repetitive Preferred Qualifications Veteran or experience providing services to veterans Knowledge of local social services and other community resources Experience with housing location, landlord/tenant mediation Benefits Catholic Community Services (CCS) and Catholic Housing Services (CHS) of Western Washington offer a comprehensive benefit package for eligible employees. Many health and welfare benefits are covered at little to no cost for full-time employees, with options for enhanced coverage with an additional employee contribution. CCS/CHS offers: Health and Welfare* Medical Insurance Dental Insurance Vision Insurance Life Insurance Long-term Disability Flexible Savings Account (Section 125), including healthcare, daycare and transportation accounts. Employee Assistance Program (EAP) Wellness Program Retirement Benefits Pension Plan (Employer Contributed) Tax Deferred Annuity Plan – 403(b) (Employee Contributed) Paid Time Off Benefits** Paid Vacation (3 weeks to start) Paid Sick Leave (2 weeks) Paid Holidays (10.5 per year) Two (2) Personal Holidays Voluntary Benefits Short-term Disability Cancer Insurance Supplemental Hospitalization Plan Accident Policy Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer Please let us know if you need special accommodations to apply or interview for this position.   APPLICATION PROCEDURE Please go to https://careers-ccsww.icims.com/ to submit your resume, cover letter and application for this position
Catholic Community Services Thurston County, WA, USA
Mar 18, 2019
Full time
Family Housing Network provides a place to live for families experiencing or at risk of homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN the Veteran Homeless Prevention program provides supportive services to Veteran households at imminent risk of homelessness, or who have become homeless within the past 90 days. Homeless Adult Services provides 24/7 services to homeless individuals in Pierce County which includes meals, shelter, community socialization and support services. The Case Manager is a member of the service team for Veterans Services program of Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families grant.  This includes Outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing prompt financial assistance as needed for housing costs, and/or assisting clients to secure housing if they are homeless. The case manager actively uses Housing First and progressive engagement while interviewing and working with veteran household.  In addition, the case manager enters client data into the Homeless Management Information System (HMIS).  In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households, utilizing VA and community resources to meet identified individual needs with the goal of stabilizing permanent housing in the shortest time possible. This position works closely with the Veterans Program Supervisor and provides support as requested with the overall objective to provide outstanding case management to families served by Catholic Community Services. The job will branch into the surrounding counties: Thurston, Kitsap, Mason, Lewis, Gray's Harbor, Wahkiakum and Cowlitz. Complete thorough intakes and eligibility screening with referred clients. Employee accomplishes this responsibility by completing the following tasks: Provide to Veteran and family short term comprehensive navigation services through Progressive Engagement. This may include walking with client through the system, and modeling behavior for client to include self-advocacy, goal setting, time management,  working with agencies, landlords and other needs as called out in the Housing Stability plan; Coordinate referrals from outreach efforts; maintain a weekly housing list of all currently enrolled veteran households and those presumed eligible; Schedule initial intakes/screenings within 48 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing), create Housing Stability Plan, as well as strengths and supports available to client ; Determine if client would be homeless (Homeless Prevention) but for this assistance, and what minimal assistance is required to become stably housed; Take screening calls and perform screening as needed. Initiate Housing Stability Plan. Employee accomplishes this responsibility by completing the following tasks: For All Interventions: Identify and prioritize top housing needs. Identify family strengths/assets to help meet identified needs. Develop Housing Stability Plan for short-term, shallow intervention based on minimal SSVF assistance, use of community and VA resources, and family strengths. For Homeless Prevention: Verify risk in writing with landlord (3-day Pay or Vacate Notice, Eviction, etc.)- Full HP eligibility tool needs to be used. Determine property eligibility (Fair Market Rent, Lead-based paint requirements, etc.); Acquire other documentation (copy of lease, W-9, income verification, veteran status); Negotiate with landlord/property manager as needed; Complete request for payment in a timely manner for rent arrears and utilities; Perform Housing Habitability Inspection; Perform 90 day re-certification as needed. For Rapid Re-Housing: Verify homelessness in writing (3rd party or self-declaration); Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent); Negotiate with landlord/property manager as needed; Perform Housing Habitability inspection prior to payment or move in; Complete request for payment in a timely manner for rent, deposit, other financial assistance as needed; Acquire other documentation (copy of lease, W-9); Perform 90 day recertification as needed. Landlord Liaison: Employee accomplishes this responsibility by completing the following tasks: Search for landlords that will work with a Rapid Re-Housing program Explain SSVF program in efforts to create a collaborative relationship with landlord Work with Housing Navigator to feed leads of perspective landlords Respond to Landlord in a timely manner for the following: client emergencies, rent, and deposit and lease issues. Outreach:      Employee accomplishes this responsibility by completing the following tasks: Research information/sources to find eligible, targeted Veterans; Visit sites where veterans who are homeless or at risk of homelessness may be- to include but not limited to emergency shelters, encampments, VA medical centers, Veteran Housing Option Groups, drop-in sites, food programs, health clinics and phone calls from community providers; Foster connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients; Speak to groups as needed to generate referrals of targeted clients; Screen potential veteran households for eligibility. Collaborate with other community SSVF programs to ensure non duplication of services. Collaborate with VA teams to screen veterans as needed; to include warm handoffs and collaborative work with VA team to assist household towards the best housing solution. Data Entry: Employee accomplishes this responsibility by completing the following tasks:  Complete all mandatory Homeless Management Information System(HMIS) training; Complete intake, gather all mandatory documents, work with Homeless Services Data Specialist to coordinate entry into HMIS; Enter all ongoing service transactions into HMIS. Housing Stability Plan: Employee accomplishes this responsibility by completing the following tasks: In conjunction with veteran household, create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis; In collaboration with VA and community resources, assist client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs. Maintain records and reports: Employee accomplishes this responsibility by completing the following tasks: Keep accurate and timely case management notes; Help create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis; Complete 90-day Recertification paperwork if applicable; Keep organized and confidential records; Participate in Veteran Services case management meetings and provide case summaries and client status information. Participate in problem solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance. Attend meetings as necessary and represent CCS Veteran Services Program: Employee accomplishes this responsibility by completing the following tasks: Attend meetings as required by Lead Case Manager or Director; Attend appropriate training workshops and opportunities to continually improve knowledge and skills; Share appropriate information with other staff. Navigating Community Resources: Employee will accomplish this responsibility by completing the following tasks: Physically accompany or transport households for the following: meeting with potential landlords, meeting with community resources such as employment, food banks, mainstream benefits, doctor appointments, 2nd cycle etc; Maintain current information on community resources veteran and non-veteran specific; Establish, build and share community resources to include referrals and interactive supportive relationships; Work with community partners to create and ease of communication and warm handoffs. Crisis Intervention: Employee will accomplish this responsibility by completing the following tasks: Attend training specific to Suicide Prevention, Trauma Informed Care and safety while in the field as well as all other SSVF mandatory training; Knowledge of community based programs specific to the population being served- PATH, Adult Protective Services, Child Protective Services, Mental Health Crisis teams, Detox beds, Emergency Shelters, food programs, health clinics, McKinney Vento etc. Be flexible in the face of changing client needs and SSVF programmatic rules. Team Development: Employee accomplishes this responsibility by completing the following tasks: Mentor new and existing staff and intern around SSVF policy changes, paperwork and resources to include best practices; Be well versed in CCS system for client referrals as well as working intra-agency; Work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter and Catholic Housing Services. Fiscal Management : Employee accomplishes this responsibility by completing the following tasks: Knowledgeable of allowable SSVF costs related to housing, employment, transportation, and general housing stability; Provide timely paperwork for payment towards client housing, transportation and general housing stability needs; Be good stewards of funding.  Other duties as assigned. Minimum Qualifications Post-secondary education in a social services field and a minimum of 1 year experience working with individuals and/or families with complex needs; Military experience and/or training around Military Culture; Experience providing services to low-income/no-income households to include knowledge of and ability to access community housing, social, medical, mental, chemical dependency services and other needed resources as appropriate based on client(s) needs; Ability and willingness to work independency as well as in a team environment; Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment; Excellent inter-personnel skills including excellent oral and written communication skills; Excellent organizational and time management skills—Ability to maintain accurate, thorough, timely and complete client files; Computer skills including Microsoft Word and database experience; Ability to work with a diverse spectrum of high-need individuals; Reliable personal transportation, valid Washington driver’s license, insurance, and an acceptable driving record according to CCS’ driving policy; Upon employment, obtain updated tuberculosis test and CPR, First Aid training. In the course of performing the job, this position, typically spends time sitting standing, climbing stairs, walking, driving, carrying (25lbs), lifting (25lbs). Operating a computer keyboard, firm/strong grasping, and repetitive Preferred Qualifications Veteran or experience providing services to veterans Knowledge of local social services and other community resources Experience with housing location, landlord/tenant mediation Benefits Catholic Community Services (CCS) and Catholic Housing Services (CHS) of Western Washington offer a comprehensive benefit package for eligible employees. Many health and welfare benefits are covered at little to no cost for full-time employees, with options for enhanced coverage with an additional employee contribution. CCS/CHS offers: Health and Welfare* Medical Insurance Dental Insurance Vision Insurance Life Insurance Long-term Disability Flexible Savings Account (Section 125), including healthcare, daycare and transportation accounts. Employee Assistance Program (EAP) Wellness Program Retirement Benefits Pension Plan (Employer Contributed) Tax Deferred Annuity Plan – 403(b) (Employee Contributed) Paid Time Off Benefits** Paid Vacation (3 weeks to start) Paid Sick Leave (2 weeks) Paid Holidays (10.5 per year) Two (2) Personal Holidays Voluntary Benefits Short-term Disability Cancer Insurance Supplemental Hospitalization Plan Accident Policy Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer Please let us know if you need special accommodations to apply or interview for this position.   APPLICATION PROCEDURE Please go to https://careers-ccsww.icims.com/ to submit your resume, cover letter and application for this position
Catholic Community Services Thurston County, WA, USA
Mar 18, 2019
Full time
Family Housing Network provides a place to live for families experiencing or at risk of homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN the Veteran Homeless Prevention program provides supportive services to Veteran households at imminent risk of homelessness, or who have become homeless within the past 90 days. Homeless Adult Services provides 24/7 services to homeless individuals in Pierce County which includes meals, shelter, community socialization and support services. The Supportive Services for Veteran Families (SSVF) Lead Case Manager is a member of the RRH service team for Family Housing Network, a housing program of Catholic Community Services. This position supports the SSVF Supervisor & Rapid Re-Housing Program Manager, in problem solving, resource management, and reviewing and auditing case files for ongoing quality assurance and training purposes. The lead SSVF case manager works closely with the SSVF Supervisor & Rapid Re-Housing Program Manager and the community at large, he/she also provides support as requested with the overall objective to provide outstanding case management to all families in Family Housing Network Rapid Re-Housing programs. This position also maintains a caseload of families in community housing. This includes developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of homeless families and children, utilizing resources to meet identified individual needs with the ultimate goal of obtaining and keeping permanent housing.   The job will branch into the surrounding counties: Thurston, Kitsap, Mason, Lewis, Gray's Harbor, Wahkiakum and Cowlitz Assists with training and oversight to Rapid Re-Housing teams while promoting a cooperative, team environment.  Support, teach, FHN team mates to ensure ongoing growth in skill level and experience working with issues impacting homeless families with children and high quality case notes and case files. Employee accomplishes this responsibility by completing the following tasks: Assists with scheduling and performing with fellow case managers, periodic review of case files, case notes, and other pertinent information for quality assurance, compliance with funding contract requirements. Collaborates with Program Manager and SSVF Supervisor concerning critical program information, community resources, case management training needs, and other information to assist in managing the programs of Family Housing Network. Assists the SSVF Supervisor with the development of FHN case management standards, guidelines and paperwork to assure high quality care management to FHN SSVF households. Actively participates in weekly case management meetings. HMIS participation: participates in all required HMIS trainings; collaborates with CCS Data Administrator concerning data quality needs specific to Coordinated Entry referrals and assignments. Assists the SSVF Supervisor in tracking and assigning of clients to SSVF case managers. Budget management: actively participates in spending down appropriate funds for SSVF programs; works with supervisor and operations manager to stay within budgets limits and spending needs. Serves as mentor to follow staff members, be available for consultation on client cases as needed, and report pertinent information to the Rapid Re-Housing & Veteran Services Supervisor. This position maintains a caseload of Supportive Services for Veteran Families households. Employee accomplishes this responsibility by completing the following tasks: Pulls names directly from the Veteran Master List in order assign to SSVF case managers.  Is knowledgeable and up-to-date on referral system requirements.  Participates in Veteran Master List meetings as assigned. Works in collaboration with SSVF staff to provide updates concerning Coordinated Entry referral system. Assist the SSVF Supervisor in monitoring the case management team’s service quality and documentation; and assisting with the SSVF team’s data correction requests as needed Performs intake, assessment of family strengths and needs and identify support services appropriate for the immediate needs of the family. Case manages household’s specific to Rapid Re-Housing programs of Family Housing Network. Once housing is located, request required inspection performed by Pierce County Human Services; in addition, serves as communication link with on-site manager. Assist families in developing a Housing Stability Plan and identifying the steps required to accomplish goals to move the family from homeless to self-sufficiency. Develop a client directed HSP according to family needs (education, employment, health care, finances, parenting, etc.) Coordinate with and make referrals to appropriate community agencies. Maintain well organized, up-to-date case files to include but not limited to the following: homeless & income verification- to be aligned with intake dates of eligibility, case notes outline all communication with clients, regular staffing notes reviewed by supervisor, HSP that is reviewed and updated on a regular basis, Habitability/HQS documentation and tenant rent calculations (as required by grant). Participate in weekly case management meetings in collaboration with all FHN SSVF programs Provide direct services to families as needed Employee accomplishes this responsibility by completing the following tasks: Provides active case management support to FHN SSVF families’ to include but not limited to meeting households in their homes, providing transportation for appointments as needed, active referrals to community resources, employment and education referrals as well as housing location. Facilitate contact and appointments for community resources, financial assistance, medical care, social services, and any other needed services. Maintain weekly contact with all caseload families. Meet at lease semi-monthly with families to monitor goals and update case plan. Provide crisis intervention with clients as necessary. Provide records and reports. Employee accomplishes this responsibility by completing the following tasks: Keep accurate and timely case management and staffing notes. Keep organized and confidential records. Keep timely and accurate HMIS data information to include referrals, financial information and mandatory data elements. Participate in case management meetings and provide case summaries and client status information. Prepare monthly report to include case summaries and statistical information. Attend meetings as necessary and represent Family Housing Network. Employee accomplishes this responsibility by completing the following tasks: Attend meetings as required by SSVF Supervisor or Program Manager to include but not limited to RRH collaborative, PC Provider meeting and Coordinated Entry Referral et al meetings Attend appropriate training workshops and opportunities to continually improve knowledge and skills. Share appropriate information with other staff. Minimum Qualifications Post-secondary education in Human Service/Social Service field Minimum 2 years relevant case management/housing experience. Experience with Rapid Re-Housing, landlord/tenant law, fair housing and other housing issues. Experience providing services to low-income/no-income families. Ability and willingness to work in a team environment and promote a positive team spirit. Excellent inter-personnel skills including excellent oral and written communication skills Excellent organizational and time management skills Ability to work with a diverse spectrum of high-need individuals and maintain healthy boundaries. Willingness to meet in individual family homes Valid Washington State driver’s license, automobile, and insurance Preferred Qualifications Bachelors or Master’s Degree in Social Services Knowledge of Pierce County social services and other community resources. Strong computer skills including Microsoft Word and database experience Bilingual skills (English-Spanish) Grant writing and reporting skills and experience Benefits Catholic Community Services (CCS) and Catholic Housing Services (CHS) of Western Washington offer a comprehensive benefit package for eligible employees. Many health and welfare benefits are covered at little to no cost for full-time employees, with options for enhanced coverage with an additional employee contribution. CCS/CHS offers: Health and Welfare* Medical Insurance Dental Insurance Vision Insurance Life Insurance Long-term Disability Flexible Savings Account (Section 125), including healthcare, daycare and transportation accounts. Employee Assistance Program (EAP) Wellness Program Retirement Benefits Pension Plan (Employer Contributed) Tax Deferred Annuity Plan – 403(b) (Employee Contributed) Paid Time Off Benefits** Paid Vacation (3 weeks to start) Paid Sick Leave (2 weeks) Paid Holidays (10.5 per year) Two (2) Personal Holidays Voluntary Benefits Short-term Disability Cancer Insurance Supplemental Hospitalization Plan Accident Policy Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer Please let us know if you need special accommodations to apply or interview for this position.   APPLICATION PROCEDURE Please go to https://careers-ccsww.icims.com/ to submit your resume, cover letter and application for this position