Heroes, Come home to your career!  Wayfair is one of the world's largest online destinations for the home.

Our Promise

Wayfair offers a zillion things home. With one of the world's largest online selections of furniture, home furnishings, décor and goods, including more than eight million products from over 10,000 suppliers, Wayfair helps people find the perfect product at the right price. Our extensive selection and superior customer service coupled with the convenience of online shopping, make it easier than ever before to find exactly what you want for your home at a price you can afford.

Our Culture

Wayfair is a rapidly growing company with a variety of career opportunities. We offer employees exciting work in a fun, dynamic environment that encourages learning and growth. We are accepting résumés on a rolling basis from motivated individuals who are interested in working in the e−commerce industry.

Wayfair Ireland
Jan 18, 2019
Full time
Work from Home with Wayfair!   Sales and Service Consultant – Bilingual German and English speaking Location: In your Home! At Wayfair we believe that Everyone should live in a home they Love! We are now offering you the opportunity to work in the home you love! We are looking for highly motivated team players who want to help us revolutionize the ecommerce market for furniture & home accessories putting our Customers first! Become part of a great team and a true Wayfairian! As a Work from Home Sales & Service Consultant you are the first point of contact for our German and UK customers by answering their contacts by phone or email. You will support our customers in relation to their orders, products, payment processing and problems that they are encountering. To achieve the best possible result for our Wayfair customers, you will partner with other departments, supplier and logistics stakeholders to drive continuous improvement in delivering a world class experience. All done from the comfort of your own home. Your profile: You enjoy putting the Customer first having experienced working in a Customer Service & Support environment You demonstrate a high level of Customer orientation demonstrating empathy & passion You naturally have a friendly, communicative and confident communication style both verbal & written You effectively tailor your communication style to differing customers & stakeholders needs You are confident to self-manage and work independently in a fast-paced, constantly changing environment You excel as part of a team where expertise is shared and feedback is welcomed Fluent in German and English What makes your work so special with us? Work with like-minded people who think entrepreneurially and feel inspired in a performance-oriented environment. Great office space? Well as great as you want to make your home and we can help with Employee discount on all our products! But forget the long commute time, petrol & transport costs and when you have finished your day you are already home! Money is important: We offer you an attractive base salary with a bonus plan based on your individual success Shape your career: You have many opportunities for further education in a rapidly expanding global organization Be part of our ever-expanding team in Europe and enjoy regular team events, company parties and plenty of networking options You have a great network and know people who also want to work at Wayfair? Then recommend them and get an employee referral bonus We are a fantastic force that builds with passion and fun in a growing ecommerce company What Does my Work from Home Office Look Like? Working from home isn’t for everyone, but if you’re confident, disciplined and self-motivated, you can achieve a work life balance that you have been craving for! You will need to provide a quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair, a desk and your own uninterrupted network connection (consistent speed throughout the day of 25 megabits download & 5 megabit upload). We will provide all other equipment required. What we need from you? Confirmation of Broadband speed - We will require three screenshots taken in the morning, noon and evening of your broadband speed Successful completion of a pre-employment assessment and background check Available to commit to a fixed Monday to Friday 08:30 GMT to 17:00 GMT training schedule for the first 4 weeks and successful completion of initial training Flexible to work between the hours of 08:00 GMT and 22:00 GMT including weekends & holidays What we offer Health insurance Pension Bonus Gym Membership contribution Employee Purchase Discounts Paid Volunteering Day
Wayfair Ireland
Jan 18, 2019
Full time
Von zu Hause aus bei Wayfair arbeiten! Mitarbeiter im Kundendienst – deutsch- und englischsprachige Stellen   Wo? Bei dir zu Hause! Wir bei Wayfair glauben, dass man in einem gemütlichen Heim wohnen soll und jetzt bieten wir dir die Gelegenheit, in deinem eigenen gemütlichen Heim zu arbeiten! Wir suchen hochmotivierte Teamplayer, die mit Spaß und Leidenschaft gemeinsam mit uns den Markt für Möbel und Wohnaccessoires revolutionieren wollen und für die unsere Kunden an erster Stelle stehen. Werde Teil eines großartigen Teams und werde ein Wayfairian! Als Mitarbeiter im Kundenservice bist du erster Ansprechpartner für unsere Kunden und beantwortest deren Anfragen telefonisch oder per E-Mail. Du hilfst und berätst bei Fragen zu Bestellungen, Produkten, Reklamationen und zur Zahlungsabwicklung. Um das bestmögliche Ergebnis für unsere Kunden und Wayfair zu erzielen, arbeitest du eng mit anderen Abteilungen und unserem Lieferanten- und Logistiknetzwerk zusammen. Alles am heimischen Herd! Dein Profil: Du besitzt erste Berufserfahrung im Kundenservicebereich, und stellst den Kunde immer in den Mittelpunkt Du bringst eine hohe Kundenorientierung mit - gepaart mit Empathie und Leidenschaft Du hast ein freundliches, kommunikatives und souveränes Auftreten in Wort und Schrift Du kannst deinen Kommunikationsstil auf die unterschiedlichen Bedürfnisse unserer Kunden und Stakeholder anpassen. Du kannst dich selbst in die Hand nehmen und bist selbstständig genug in einem dynamischen Arbeitsumfeld zu arbeiten. Du zeichnest dich als Teil eines Teams aus, bei dem Fachwissen regelmäßig ausgetauscht wird und Feedback gewünscht ist. Was macht deine Arbeit bei uns so besonders? Arbeite mit Gleichgesinnten, die unternehmerisch denken und mit voller Energie in einem leistungsorienterten Umfeld arbeiten. Großartige Büroräume? Genauso wie du willst und dabei bieten wir dir auch einen Mitarbeiterrabatt auf alle unsere Produkte! Vergiss lange Pendelstrecken und Transportkosten! Am Ende des Arbeitstages bist du schon zu Hause! Geld ist wichtig: Wir bieten dir ein attraktives Grundgehalt, mit einem auf deinen individuellen Erfolg basierenden Bonusplan. Gestalte deine Karriere: Du hast viele Weiterbildungsmöglichkeiten in einem stark expandierenden, internationalen Unternehmen Sei Teil unseres stets wachsenden Teams in Europa und genieße regelmäßige Team-Events, Company-Partys und jede Menge Networking-Optionen. Du hast ein tolles Netzwerk und kennst Leute, die auch bei Wayfair arbeiten wollen? Dann empfiehl sie weiter und bekomme einen Mitarbeiterempfehlungsbonus. Wir sind eine fantastische Truppe, die mit Leidenschaft und Spaß ein kontinuierlich wachsendes E-Commerce-Unternehmen aufbaut.   Wie sieht mein Home Office aus? Home Office ist nicht für alle geeignet, aber wenn du selbstbewusst, diszipliniert und selbstmotiviert bist, kannst du ein ausgewogenes Verhältnis zwischen Berufs-und Privatleben finden. Ein ruhiges, ablenkungsfreies Arbeitszimmer ist ein Muss. Das Zimmer muss eine Tür haben, die du schließen kannst, sowie einen ergonomischen Stuhl, einen Computertisch und deine eigene kontinuierliche Netzanbindung ( mit einer Downloadgeschwindigkeit von mindestens 25 Megabit und einer Uploadgeschwindigkeit von mindestens 5 Megabit für den ganzen Tag ). Wir stellen dir alle ansonsten benötigte Ausrüstungen bereit.   Was  benötigen wir von dir? Bestätigung der Breitbandgeschwindigkeit – Wir benötigen hierzu drei Screenshots – einmal morgens, einmal nachmittags und einmal abends Ergolgreiche Durchführung eines Auswahlverfahrens und einer Hintergrundprüfung Verfügbarkeit für Training Mo.-Fr. 08:30 GMT - 17:00 GMT für die ersten vier Wochen sowie erfolgreicher Abschluss des Trainings Flexibilität zwischen 08:00 GMT und 22:00 GMT inklusive Wochenende und Feiertage Was bieten wir an? Krankenversicherung Rente Bonus Teilzahlung einer Mitgliedschaft in einem Fitness-Studio Mitarbeiterrabatt Bezahlter Tag für freiwillige Arbeit
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
The Service Innovation team in Customer Service is looking to add a Senior Analyst to their group! This person will leverage a creative approach and quantitative skills to answer high-level business and strategy questions that impact the customer experience. This team is highly cross-functional and highly visible to senior leadership, solving the most complex problems from any part of the operations. Who we are:   Service Innovation team is an analytics group embedded within our Service Organization that seeks to improve the customer experience by using big data and corresponding analyses to improve people allocation, processes, and technology. The team is cross-functional in their approach, working with teams such as R&D, Transportation & Logistics, and Warehouse Operations & Inventory Positioning in order to drive impactful change that benefits Wayfair’s customer base. What you will do: Translate high-level business problems into more specific questions which can then be answered by data-driven analysis Create visualizations and dashboards to effectively communicate insights from various analyses Monitor and tuning queries and data loads while also addressing user questions concerning data integrity and monitoring performance Develop ad-hoc statistical models to estimate the impact of a specific recommendation while controlling for factors that may introduce noise into the analysis Conduct big data analysis using tools like Tableau, SQL, R, Python or other software applications Present data with a clear point of view so that insights can be used to help drive business strategy     Example Projects: Analyze inbound call data to root cause customer issues and prioritize efforts at reducing the first contact Analyze service performance after a call is placed and develop recommendations for call routing, issue handling, resolution types, etc. to reduce follow-on calls and improve customer satisfaction Work with engineering to design, pilot, and measure the impact of a new webpage feature on customer purchase behavior Analyze the impact of fast deliveries vs. accurate deliveries on customer satisfaction in order to optimize delivery expectations on storefront Conduct clustering analysis based on customer post-order experience and behavior, translate the results to actionable customer service strategies, and evaluate the final outcomes   Required Qualifications: Have 2+ years of post-Bachelors experience in an analytical role in a fast paced environment like consulting, e-commerce/technology company or startup A degree in a heavy quantitative field like Business Analytics, Data Science, Mathematics, Industrial Engineering, Economics, or Statistics Extensive experience using Excel, Tableau and SQL Professional experience working within large data sets as well as a strong demonstrated ability to solve complex business problems leveraging through data analysis and modeling Possess an affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available Experience presenting business cases to senior leadership is preferred, but not required Possess strong written and verbal cross-functional communication skills   Nice to Have Skills: Knowledge of data warehousing concepts and best practices; understanding of data flow from source systems into the BI data warehouse; Experience with data extraction, manipulation and blending across different data sources; ability to identify and troubleshoot data flow and/or ETL challenges Familiarity with different database schema (structured & unstructured), ETL processes, ability to work with large data sets Familiarity with scripting languages (Python, R)  
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
The Operations Research team at Wayfair is looking for a software engineer with knowledge of Python and a solid scientific computing or mathematics background to work with us putting our models into production. This may involve working with Python web services, Spark (via PySpark), databases, caching systems, and other technologies. Your responsibilities will include automating large-scale batch processes, maintaining and improving performance of Python/Cython/C++ code, helping define best practices for maintainable code and processes, and working with  other engineering teams to define APIs and integrate systems.   What you won’t be doing is re-writing poorly implemented research code. Our team does not believe in throwing ad-hoc models “over the fence” for others to productionize and maintain. We expect the models we develop will follow good software design practices. To that end, we have an active code review process and take maintainability and quality seriously. However, we’re experts in modeling and mathematical optimization, not software engineering. That’s where you come in: we want you to use your expertise in effectively building reliable systems to expose our work for consumption by a variety of internal and external stakeholders.   Sample Projects: Architecting a system to support the optimization of delivery truck routes and schedules to support order-in-cart for large parcel deliveries from our DA’s Generating replenishment proposals for hundreds of thousands of products stored in the Wayfair Stocking or Castlegate programs Determining the selection of warehouses that will be used to fulfill small parcel orders to drive cost reduction, maintain inventory balance across our network, and increase 1- and 2-day delivery guarantees Allowing interactive edits of Supplier Order Proposals and re-optimizing in real-time to respond to constraints and information not available during a batch run Generating optimal pick lists and routes for warehouse personnel as they fulfill orders, and optimal positioning of products within a warehouse Replacing commercial optimization software that no longer fits Wayfair’s needs or scale   Requirements: Strong math background / quantitative skills Strong back-end programming ability Familiarity with Python programming Comfort with agile software development as well as less predictable prototyping / research work Proven ability to communicate cross functionally  Bonus points for: Expertise in Python programming Experience with large-scale distributed, parallel computation Experience designing and implementing RESTful APIs (especially with the Wayfair Python web stack) Knowledge of Python optimization approaches and technology Familiarity with mathematical optimization techniques: linear and integer programming Familiarity with Statistics / Probability  
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Business Analyst, B2B Strategy & Operations Wayfair is looking for an experienced project manager to support the development, commercialization, and delivery of new services within Wayfair Professional, our B2B division.  Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor.  Wayfair Professional has nearly tripled in size over the past 24 months and is seeking to expand its services to meet the unique needs of large and innovative business customers in North America. As a Senior Analyst on the B2B New Services Commercialization team, you will lead projects to deliver new services across storefront (microsites, portals, online catalogs); logistics (warehousing & fulfillment); financing/payment; and other aspects of the customer experience.  You also will manage/orchestrate efforts to bring those services to market, coordinating across all relevant functional areas within Wayfair. This is a unique opportunity for a highly motivated and entrepreneurial individual to contribute in a significant way to Wayfair’s rapid growth and leadership in the e-commerce space. Key responsibilities Ground your work in the customer’s perspective and understand how Wayfair can continue to innovate to meet their needs more effectively Translate B2B customer/prospect needs into specific new service requirements Build and execute on project plans to bring these new services to market Manage cross-functional projects to develop and commercialize new services: create project charters; partner with Sales, Marketing, Storefront, Category, Logistics, Finance, and Engineering Play explicit project leader role in some cases Create necessary process/technical documentation Desired skills and experience Bachelor’s degree required 2-4 years of experience in project management/product development or similar cross-functional project management role(s) Experience in a fast-growing startup and/or software industry Thrive in an environment that is looking to build and if necessary fail quickly; you are comfortable with evolving priorities across many workstreams with complex coordination Tremendous attention to detail and willingness to roll up your sleeves to get something done Exceptional communication skills and the ability to build relationships and garner buy-in to drive change effectively in a positive manner; can simplify complex processes/concepts to drive understanding and alignment Strong written and verbal communication skills that can be tailored to internal partners and to customers Highly analytical -- including experience with pulling, analyzing and interpreting large data sets directly Exposure to identifying and implementing process improvements that drive revenue
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair’s Operations Product Innovation team is looking for an experienced Associate Director, Technical Product Management to lead development and delivery of the Supply Chain Optimization technology platforms, which have global scale and impact.  You will partner with business owners, other product managers, technologists, engineers, data scientists, the operations research team, and other stakeholders to understand the Wayfair Operations organization's strategic goals, identify gaps in current product capabilities, define product design & functional requirements/capabilities with a particular focus on implementation, and execute on these through delivery. You will serve as a Global Product Owner who enables value creation across numerous concurrent initiatives through the development of scalable, accessible, technical products, and drives down latency across those initiatives. The Supply Chain Optimizations platform is core to Wayfair’s availability, replenishment, demand management, and fulfillment strategies. As the Global Product Owner for this platform, you will drive optimal balance of marketable speed, supply chain costs, and availability, while developing a scalable, performant global product platform to power replenishment and inventory positioning at ever-increasing scale. You will work with Engineering, Operations Research, Data Science, and other Product teams to design a product architecture and build a product vision, strategy, and roadmap that shortens time to value across several availability and supply chain experience initiatives. Who we are: Operations Product Innovation is an internal product management team that seeks to make things run more efficiently and improve operational processes through the use of technology. We analyze the operations of our business (Customer Service, Outbound Sales, Product Catalog Management, Fulfillment, Warehousing, Logistics) to develop and maintain the technology platform roadmap. We disseminate regular updates to key stakeholders and Enterprise platforms and find opportunities to improve customer experience, improve internal team productivity and reduce costs. Then, we work with our engineering teams to build systems to realize those opportunities. In this role you will answer the question: How can we leverage our platform to close gaps in current product capabilities? Ensure we transform the initiative requirements into actionable items on our product roadmap.   Serve as internal subject matter expert on a strategic Wayfair operations solution Work with your team to translate the vision of the operational departments into robust, intuitive systems Transform the needs of priority initiatives into a technical approach, driven by implementation focused details, in the form of specifications towards peers in engineering / data science / operations research Help stakeholders to understand complex technical processes Provide a technical framework for stakeholder and engineering communication based on metrics, KPI’s and business goals Proactively communicate opportunities given by our current product capabilities through metrics and measurements Serve as a technical partner to engineering stakeholders to further enhance our platform and drive design conversations to address global needs Enable problem solving across a number of initiatives, and build scalable, global, flexible products that enable speed to value across those initiatives Utilize data to understand the scope, impact and priority of our business objectives, and enable the team to transform that knowledge into system enhancements and new features Monitor performance and measure impact of product enhancements Communicate performance metrics to key stakeholders throughout the organization Who We’re Looking For: A demonstrated record of exceptional analytical skills, and understanding of the procedural as well as algorithmic implementation, ideally with ability to leverage given data structures Strong team skills in knowledge transfer and coaching with the goal to develop a stronger team Strong quantitative reasoning and ability to proactively deep dive and dig into data and KPIs to assess internal user behavior and to identify key improvements to the tool sets Ability to work independently and motivate teams to move beyond existing practices Exceptional written, visual, and verbal communication skills An outcomes-focused product management approach Strong technical aptitude or background Excellent problem solving and troubleshooting Preferably ability to design algorithms and demos as POC and for means of communication Key Qualifications: 5+ years product management / technological consultancy experience working with operational systems Bachelor’s degree in engineering, computer science, business or a supply chain/operations or technical business discipline, MBA a plus. Excellent analytical skills with demonstrated experience turning data into actionable insights Passionate about building functional and engaging user experiences Strongly collaborative and effective in a cross-functional environment Proven track record of taking ownership and driving results within an Agile delivery model Technical background, or technical orientation; comfortable with new technology Ability to think strategically and tactically within a dynamic, fast-paced organization High attention to detail and ability to manage multiple, competing priorities simultaneously Ability to manage through ambiguity, adversity and conflict to establish focus and deliver against business goals Proven ability to manage and execute small to medium-sized initiatives from start to finish including project management, data gathering and modeling, problem solving and communicating recommendations Proficient and comfortable with SQL or other relational database query languages Comfortable interfacing with senior level leadership
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
The Service Innovation team is looking to add a leader to their group! This person will leverage big data and quantitative skills to answer high-level business and strategy questions that impact the customer experience. This team is highly cross-functional and highly visible to senior leadership, solving the most complex problems from any part of the operations.   Who we are:  Service Innovation team is an analytics group embedded within our Service Organization that seeks to improve the customer experience by using big data and corresponding analyses to improve people allocation, processes, and technology. The team is cross-functional in their approach, working with teams such as R&D, Transportation & Logistics, and Warehouse Operations & Inventory Positioning in order to drive change that benefits Wayfair’s customer base. What you will do: Manage a team of Sr. Analysts within the Service Innovation Team Translate high-level business problems into more specific questions which can then be answered by data-driven analysis Drive creation of user facing data visualizations and dashboards to effectively communicate insights from various analyses Develop ad-hoc statistical models to estimate the impact of a specific recommendation while controlling for factors that may introduce noise into the analysis Present data with a clear point of view so that insights can be used to help drive business strategy Work collaboratively with Wayfair’s Business Intelligence team on ongoing projects and DASH reports for the Service Innovation Team.   Example Projects: Analyze inbound call data to pinpoint root cause of customer issues and prioritize efforts at reducing the first contact Analyze service performance after a call is placed and develop recommendations for things like call routing, issue handling, and resolution types to reduce follow-on calls and improve customer satisfaction Work with engineering to design, pilot, and measure the impact of a new webpage feature on customer purchase behavior Analyze the impact of fast deliveries vs. accurate deliveries on customer satisfaction in order to optimize delivery expectations on storefront Conduct clustering analysis based on customer post-order experience and behavior, translate the results to actionable customer service strategies, and evaluate the final outcomes   Required Qualifications: 6+ years post Bachelors or 4+ years post advanced degree work experience in an analytical, client facing role in a fast paced environment like consulting, e-commerce/technology company or startup MBA or Masters in a quantitative field like Data Science, Mathematics, Statistics, Economics or Information System strongly preferred Extensive Excel or SQL experience required; R, Python or other programming skills preferred Experience building and managing a team Knowledge of data warehousing concepts and best practices; understanding of data flow from source systems into the BI data warehouse; Experience with data extraction, manipulation and blending across different data sources; ability to identify and troubleshoot data flow and/or ETL challenges Familiarity with different database schemas (structured & unstructured), ETL processes, ability to work with large data sets Passionate about solving complex business problems Highly analytical, creative, and innovative approach to solving problems Possess an affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available Experience working with cross-functional teams, including corporate and front-line teams  
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Customer contacts with Wayfair’s over 2000 Sales and Service agents exhibit many different traits that have an impact on Wayfair’s KPIs.  The Quality Analytics team plays a vital role in exploring the data we have on those factors and defining what represents a ‘Quality’ interaction, which in turn drives strategic and tactical opportunities to improve the business. We’re looking for a talented, self-motivated Senior Data Analyst to join our team. You will be part of an innovative team dedicated to developing top-notch analytical talent through problem-solving and value-creating. You will apply analytical skills and critical thinking to provide insights and recommendations to solve some of Wayfair’s most important problems.  What you will do: Understand, clean, and work with data from multiple sources to conduct data analysis and build statistical models that provide meaningful conclusions Use tools such as SQL, Python and R Visualize data in Tableau, Python, or R to synthesize insights to business partners Work closely with business stakeholders to understand business processes and data requirements Example Projects: Quantify how a behavior present on a call effects key organizational KPIs Quantify how different factors interact such as how different call outcomes relate to different service locations or groups Develop quality scores using output from conclusions and self-derived models to drive business decisions Who you are: You have at least 4+ years of experience in analytics and data science You have a Masters or PhD degree in Analytics, Mathematics, Data Science, Industrial Engineering, Economics, Statistics, Physics, Computer Science or other concentrations with heavy quantitative focus You are able to write scripts in Python, R, or other languages used by data scientists You think critically about analytical assumptions, models, and conclusions You are able to use SQL to consolidate data from multiple sources
Wayfair Pittsfield, Massachusetts
Jan 18, 2019
Full time
Transforming the way Wayfair acquires talent through effective business partnering, innovation, and flawless execution. This is our vision.  In order to accomplish it, we are seeking a passionate and driven Talent Acquisition leader who will partner effectively with senior stakeholders, manage a large team of recruiters, and contribute significantly to our Talent Acquisition agenda.  Recruiting at Wayfair not only matters, but the flawless execution of it directly enables us to achieve our audacious goal of becoming the world’s largest online retailer of home goods. Your team will be responsible for building a world-wide Operations network that enables phenomenal customer experience, delivers a delightful experience, and is a driver of future growth.  In addition to driving a culture of continuous improvement and development, the Manager will inspire a team of recruiters to achieve greatness, lead Talent Acquisition projects and initiatives that allow us to go from good-to-great, and deliver flawless execution to the business. The Way You’ll Work Partnering primarily with our Chief Operating Officer and various Vice Presidents to initially establish and then manage command and control over their talent acquisition needs and deliver through your team. Enable a team of recruiters by managing, mentoring, coaching and developing their performance. Develop a trusted relationship with the business that results in becoming an advisor/business partner to them. Providing insights and recommendations on recruiting strategies and best practices that contribute to the overall achievement of our vision: Transforming the way Wayfair acquires talent through effective business partnering, innovation, and flawless execution. Deliver a best-in-the-world hiring experience to the following stakeholders: Candidates Hiring Managers Business Stakeholders Recruiters Contribute to and lead various Talent Acquisition initiatives that are in support of our vision and enable global scale and long-term success. The Way You’ll Win: Establishing credibility based on your knowledge of Wayfair and your subject matter expertise. Leveraging that credibility to drive best practices with everything from kick-offs and phone screens to salary negotiations and closing candidates. Driving a culture within your team that inspires recruiters to strive to become business partners who influence stakeholders and drive outcomes. Coaching and developing your team through day-to-day needs as well as long-term developmental areas. Who You Are: A champion with 5+ years of demonstrated success in environments that require significant influencing and partnership to accomplish recruiting agendas. A leader with 2+ years of experience instilling trust and credibility with their team while guiding, developing, coaching, and managing their performance. An innovator with experience implementing a wide range of creative and thoughtful talent acquisition strategies and programs. An influencer with a proven ability to develop strong internal client relationships, leveraging strong consultative skills. An analyst with a data-centric approach to identifying areas of opportunity and quantitative skills to manage business outcomes. An excellent communicator with an innate ability to motivate and inspire people with your words.
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair.com is growing rapidly and we're looking for people who are excited to help us grow our distributed systems platforms. As a member of the Distributed Systems team you will be empowered to design solutions to hard problems that help accelerate development, taking ownership of mission critical infrastructure, driving adoption of new technologies and tools, and architecting scalable systems, both on-premises and in the cloud, serving our customers and engineers alike. With this team’s broad reach, you will have the opportunity to touch multiple systems and code bases, work with cutting-edge technologies, and contribute to our architectural vision. Wayfair's continued success and our continuous deployment model means that things are always changing, and we're looking to find the right person to help optimize our platforms to support that growth. What we’re looking for and expectations: Minimum of a Bachelor's degree in Computer Engineering, Computer Science, Information Systems or a related degree required Scripting experience (Python, Ruby, Bash) Systems configuration experience (we’re using Puppet) Proven ability to engineer complex solutions for scaling environments Debugging, Monitoring, Configuring, Tuning of application/platform stacks Seek ways to make a positive impact to the business Prior experience with Elasticsearch is nice to have (if you are an inquisitive engineer who has an interest in systems and development and who likes hard puzzles, let’s talk) What the Distributed Systems team does : Support mission critical infrastructure involving a variety of Big Data, Time Series, Logging, Enterprise Data Warehousing, Messaging and Streaming technologies like Apache Hadoop, Elastisearch, Apache Storm, RabbitMQ, Apache Flink, Apache Kafka, HP Vertica Provides architectural guidance for tough engineering problems across both software and systems Collaborates with our software and infrastructure teams to design and build scalable web platforms serving millions of customers Identifies and remove engineering bottlenecks – in systems, software, tools, and processes  Develops both software and systems solutions utilizing a number of technologies (Python, Java, C++, SQL, Hadoop, Elasticsearch, Graphite, StatsD). Drives development standards and best practices across the engineering organization   Nice to haves: Demonstrated success driving improvements to development processes  Active participation in local engineering meetups  Comprehensive understanding of continuous development (concepts  and  systems)  Experience with cloud platforms
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair Story Wayfair’s founders, Steve Conine and Niraj Shah, kick-started their careers as engineers- turned-entrepreneurs, growing an e-commerce business over several years with an exceptional mission: Everyone should live in a home they love. Our Software Engineering organization drives this by finding real-world solutions to complex business challenges facing customers and stakeholders every day. Our global teams move fast, build to scale, and approach each opportunity with agility and creativity. From Marketing Engineering and Proprietary Logistics, to Development Platforms and Infrastructure Engineering, we leverage open source technology to create our own platforms and tools. Our continuous deployment environment promotes frequent releases to production. We build our market share by providing innovative, technical solutions for our customer’s needs and by identifying opportunities for continuous improvement – all while growing our revenue over $5+ billion. As a founder-led company with a global footprint, we continue to look for pragmatic, innovative problem solvers to join our Engineering team. If you are truly passionate about technology and can move across the stack to craft solutions for customers, this role may be for you. How will you be challenged? As an iOS developer, you will be joining a growing team of Swift developers, one of the largest in Boston, working on a variety of projects and owning some key features within our consumer apps.   While we are a large group, the women, men, and diverse individuals of iOS engineering are cross functionally embedded with our fullstack peers in loosely coupled feature teams, owning an entire initiative across web, mobile web and native apps. This is a great opportunity to work with Swift at scale, contributing to an app used by millions worldwide, backed by an organization experiencing explosive growth. Recent Projects We won a Webby for our genre-defining use of ARKit to help our customers find the best pieces to fit in their home. We worked with marketing, backend and design to build a dynamic, scalable promotions system for supporting dozens of flash sales, visited by millions of customers shopping on our Way Day promotional holiday. We have been adopting GraphQL to provide more freedom and flexibility in optimizing our interactions with our backend APIs.   We have been deep into a process of re-architecting our apps into feature and infrastructure modules to help our team scale and reuse code within our growing ecosystem of native apps. What Will You Do? At Wayfair, developers own and foster the innovation of their team and their initiatives.  This will include: Writing high quality, performant Swift code in collaboration with 1-3 other iOS devs. Meeting with product managers to break down ideas and user stories into tickets. Working with designers on refining our user experiences with an eye to Human Interface Guidelines and other Apple best practices. Collaborating actively with backend developers on features that span web/mobile web and the native app. Reviewing code and providing clear feedback to other developers on your team and adjacent groups Investigating and proposing new ideas for advancing our development practices. There are also a number of other opportunities for developers to expand their impact beyond their team, including: Participating in cross-team workgroups to improve our approaches to testing, UI components, GraphQL, or other areas. Mentoring and teaching junior developers entering as new hires or as part of our new entry-level bootcamp program: Wayfair Mobile Labs Acting as a tech lead and going deeper in improving the processes and productiveness of your team Collaborating with our mobile platform team to improve our build processes, automation, and CI/CD. Who Are You? Within Wayfair iOS, our developers have a variety of backgrounds and strengths, but common among them are: Fluency in Swift, and easy familiarity with Swift types, UIKit and layout tools. At least 2 years of professional mobile development experience on publically available apps supported by RESTful web services. Have worked with product managers or other stakeholders to define features and new work A genuine belief that constructive and respectful code reviews are the bedrock of a healthy team. An eagerness to create experiences that will delight users. Further to this, other bits of experience that we’d love to discuss further with you if you have them: Experience working with different architectures (MVVM, MVC, VIPER, etc) Knowledge of GraphQL, SQL, and/or PHP Validating user hypotheses with prolific implementations of A/B testing Familiarity with building retail ecommerce apps We are a team of individuals from both traditional and self-taught developer backgrounds, and we firmly believe that what you’ve accomplished is more important than where you’ve attended school or whether you can estimate how many tennis balls fit in a 747.  We support relocation for individuals interested in working in our Boston office, and we hope that you don’t think it’s weird that we take time as a team to watch all of the Apple livestreams.
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair Story Wayfair’s founders, Steve Conine and Niraj Shah, kick-started their careers as engineers- turned-entrepreneurs, growing an e-commerce business over several years with an exceptional mission: Everyone should live in a home they love. Our Software Engineering organization drives this by finding real-world solutions to complex business challenges facing customers and stakeholders every day. Our global teams move fast, build to scale, and approach each opportunity with agility and creativity. As a founder-led company with a global footprint, we continue to look for pragmatic, innovative problem solvers to join our Engineering team. If you are truly passionate about technology and can move across the stack to craft solutions for customers, this role may be for you. Shopping for the home is often overwhelming. Wayfair is an extreme case – it’s visited by two million people daily, shopping across more than 10 million products: Home furnishings, décor, home improvement, housewares, and more. Our software engineering teams work hard to conceal the complexity of this experience. Every customer should come away feeling like they’ve found the perfect item for them. Shopping for the home should be exciting, and we’re the team that makes that happen. How Will You Be Challenged? Wayfair’s App Engineering teams are focused on using the tools and capabilities of native devices to transform the furniture buying experience into something that is intuitive, fun and exciting.  As a senior manager, you will lead teams that are not just focused on bringing native equivalents to our users’ web and mobile web experiences but also developing experiences that can only be possible on a native app platform.   Recent Projects Our native app won a Webby Award for our use of ARKit to allow our customers to render our furniture as 3D models in their living space. We worked with staff and senior engineers to re-architect our app into a suite of infrastructure and feature modules . Waychat is an in-app messaging service that give customers the ability to chat with customer service agents in real time and through the main Wayfair Android app. This is built using GraphQl and push notifications for message delivery. The Waychat messaging service is now being used across Wayfair for a variety of other applications. Developed a new internal bootcamp program to train new mobile developers at scale. What Will You Do? Our senior app engineering managers are interested in service-minded leaders who are just as excited in building great, high performing, diverse teams as they are in building delightful software for both iOS and Android.  Our responsibilities include: You have experience with grooming individual contributors into leads or junior managers. You have experience working with different architectures (MVVM, MVC, VIPER, etc). Your are hands-on coding experience with PHP, SQL, and/or GraphQL. You have led the development of at least one app from ideation to launch and post launch on both iOS and Android. You have familiarity with building retail e-commerce apps. Lead, recruit, and mentor developers at multiple career levels. Own the quality and technical excellence of your teams and their work. Build partnerships across teams to help deliver complex and powerful new features that span our platforms. Work with design, product managers, and analytics to shape roadmaps and goals across all of our groups. In addition, senior managers have been involved in many efforts with wide impact across Wayfair, including: Provide continuous feedback to Wayfair’s processes for recruitment, training, and performance evaluation. Support other app developers by taking core aspects of our app tooling and infrastructure and releasing them as open source projects . Improve processes across full-stack, frontend, infrastructure, and analytics to improve collaboration across tech stacks. Give back to the tech community by presenting talks at conferences and tech meetups. Who Are You? Within Wayfair App Engineering, our senior managers come from a variety of backgrounds, including startups, non-profits, and large companies, as well as classroom-educated and self-taught developers.  They lead one to several teams, and bring a variety of skill and experience to the group, and common among us are: Experience reviewing architectural and code related decisions You have experience with developing on Android Java, Swift, or Objective-C on publicly available apps supported by RESTful web services, and having a past track record of encouraging collaboration across both iOS and Android. You have experience recruiting and grooming both junior and senior developers. You had an active role in shaping the culture and technical standards of an engineering organization. You have an Undergraduate or Master’s Degree in Computer Science/Computer Engineering/Software Engineering or equivalent with at least 5 years of professional development experience or at least 7 years of full-time software development experience. You have at least 2 years leading teams as a manager or team lead
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair Story Wayfair’s founders, Steve Conine and Niraj Shah, kick-started their careers as engineers- turned-entrepreneurs, growing an e-commerce business over several years with an exceptional mission: Everyone should live in a home they love. Our Software Engineering organization drives this by finding real-world solutions to complex business challenges facing customers and stakeholders every day. Our global teams move fast, build to scale, and approach each opportunity with agility and creativity. As a founder-led company with a global footprint, we continue to look for pragmatic, innovative problem solvers to join our Engineering team. If you are truly passionate about technology and can move across the stack to craft solutions for customers, this role may be for you. How will you be challenged? As a staff developer you will be a technical leader setting the direction for one of the largest Swift development teams in Boston.  As we continue to grow, we have been tackling challenges of launching and supporting multiple apps, modularizing our code, and achieving feature parity across Android, web, and mobile web.  We seek architects who are comfortable leading these efforts and building on the existing foundation of our award winning Wayfair app. Recent Projects We won a Webby for our genre-defining use of ARKit to help our customers find the best pieces to fit in their home. Our staff developers have been working together in re-architecting our apps into feature and infrastructure modules to help our team scale and reuse code within our growing ecosystem of native apps. We worked with marketing, backend and design to build a dynamic, scalable promotions system for supporting dozens of flash sales, visited by millions of customers shopping on our WayDay promotional holiday. We have been adopting GraphQL to provide more freedom and flexibility in optimizing our interactions with our backend APIs.   What Will You Do? At Wayfair, staff developers set the standards for the many feature teams that contribute to our iOS app.  Their responsibilities include: Addressing key areas of architectural vulnerability across our codebase. Leading development for complex project initiatives including new apps, migrations, and increased automation. Defining best practices and coding standards across the entire team Reviewing code and providing guidance for other code reviewers participating in our release approval process. Working with designers and product managers in Wayfair’s journey towards being a mobile-first development organization. Anticipating areas for improvement and investment, and highlighting these for inclusion in a team’s project roadmap. In addition, staff developers have been involved in many efforts with wide impact across Wayfair, including: Evaluate other frameworks and libraries for inclusion in our dev process. Contribute to open source projects Work across fullstack, frontend, infrastructure, and Android to improve collaboration across tech stacks. Give back to the tech community by presenting talks at conferences and tech meetups. Who Are You? Within Wayfair iOS, our staff developers have a variety of backgrounds and strengths, but common among them are: Mastery of Swift, an eagerness to share their expertise with others, and humility to always know that they can learn something new. At least 5 years of professional mobile development experience on publically available apps supported by RESTful web services. At least 1 year leading teams in a senior capacity (tech lead, architect) Have led the development of at least one app from ideation to launch and post launch. Had an active role in shaping the culture and technical standards of your engineering team. Further to this, other bits of experience that we’d love to discuss further with you if you have them: Experience working with different architectures (MVVM, MVC, VIPER, etc) Hands-on coding experience with PHP, SQL, and/or GraphQL Familiarity with building retail ecommerce apps Experience with developing on Android as well as iOS, and championing efforts to collaborate across stacks. We are a team of individuals from a variety of backgrounds including startups, non-profits, and large companies.  We are interested in architecturally minded engineers, who are drawn . We support relocation for individuals interested in working in our Boston office, and we hope that you don’t think it’s weird that we take time as a team to watch all of the Apple livestreams.
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Senior Android Developer (Java) Shopping for the home is often overwhelming. Wayfair is an extreme case – it’s visited by two million people daily, shopping across more than 10 million products: Home furnishings, décor, home improvement, housewares, and more. Our software engineering teams work hard to conceal the complexity of this experience. Every customer should come away feeling like they’ve found the perfect item for them. Shopping for the home should be exciting, and we’re the team that makes that happen. About This Role This role is part of an initiative to bring on board senior Java developers with a passion for clean code and a strong interest in becoming Android developers. Successful candidates will be offered in-depth training on Android app development and Wayfair best practices. Upon completion of the training, you will be matched with one of several teams that comprise Android, iOS and full-stack developers, who develop Wayfair’s main customer-facing Android application. Who Are You? A team player – someone who easily adapts to the situation and puts the team agenda first. You are passionate about providing the best customer experience You have worked with product managers and other stakeholders to define features and develop roadmaps. You are excited to learn Android and level up your technical knowledge of the rapidly growing mobile space. You have an Undergraduate or Master’s Degree in Computer Science/Computer Engineering/Software Engineering or equivalent, at least 4 years of professional Java development experience, and are an expert in Object Oriented Programming concepts What Will You Do? At Wayfair, developers own and foster the innovation of their team and their initiatives.  This will include: Writing high quality Java code in collaboration with iOS and Android developers. Meeting with product managers to break down ideas and user stories into tickets. Working with designers on refining our user experiences with an eye to Human Interface Guidelines and other Android best practices. Collaborating actively with backend developers on features that span web/mobile web and the native app. Reviewing code and providing clear feedback to other developers on your team and adjacent groups, as well as investigating and proposing new ideas for advancing our development practices. How Will You Be Challenged? You will be learning how to develop for a completely new platform in a fairly short amount of time, which in itself can be quite challenging. As an Android developer, you will be joining a growing team of developers working on a variety of projects and owning some key features within our consumer apps. This is a great opportunity to work with Android at scale, contribute to an app used by millions worldwide, while being backed by an organization that is experiencing explosive growth. Recent Projects Our native app won a Webby Award for our use of ARKit to allow our customers to render our furniture as 3D models in their living space. Waychat: An in-app messaging service that gives shoppers the ability to chat with customer service agents in real-time and through the main Wayfair Android app. This is built using GraphQl and push notifications for message delivery. The Waychat messaging service is now being used across Wayfair for a variety of other applications.
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Description: Wayfair is focused on expanding our logistics and supply chain footprint to include international supply chain services. We are applying digital, analytics and machine learning capabilities to ocean freight and drayage services to build a differentiated experience for importers who want to be part of a supply chain for the e-commerce age. We have recently completed pilots that show that significant financial and customer experience value can be created by transforming the process in this space. We are now committed to rapidly scaling these services and applying increasing amounts of technology to build a top tier integrated global ocean and drayage freight forwarding service with the next 2-3 years We are now looking for a Chief Operating Officer (COO) for this business. The candidate to lead the scale-up of these services and manage the P&L for our ocean and drayage services.  This role will have: Direct responsibility for managing the operations teams based in US and Asia to drive the processes, cost, technology application and supplier experience Matrixed leadership of sales, technology and analytics groups to deliver topline & margin goals The role will report into the business head of International Supply Chain, also based in Boston. Up to 25% travel (both domestic and international) is expected. Roles and responsibilities: Executive responsible for managing overall P&L for the ocean and drayage services business Own overall P&L for International Supply Chain focused on ocean freight and drayage services business. Directly accountable for 100+ resources over the next 12 months Define the operations process, management checklists, escalation processes and compliance assessments for the end to end process Build the customer experience measurement processes, set trajectory, and manage the ongoing tracking & reporting Work closely with the sales team to define the on-boarding process and ensure seamless onboarding at all time Drive all executive decisions required to determine need for and footprint of the team Work with commercial teams to influence identification, selection, negotiation and implementation of any third-party firms required in support origin services in Asia Lead scale-up from a start-up stage in 2018 to a full-scale delivery function in 24-36 months Define operating procedures, SLAs, and reporting frameworks for the operations team, agents, and third parties used Continuously drive the IT requirement in working with product and technology teams to bring about step changes towards being the best-in-class management of inbound goods Manage international 3PL and forwarder relationships including management of key operating metrics and financials for each of the relationships Qualifications: MBA from top-tier business school (required) Industry candidates – 7+ years leading operations for international supply chain including ocean freight services in top 10 freight forwarding company Consulting candidates – Project Leader+ experience with direct experience serving transportation clients or extensive experience service operations project experience Technology implementation and transformation experience with freight forwarding systems like CargoWise, CargoSphere or likes OR Digital strategy definition and implementation experience for a networked business Comfort with working with large database of information to drive analytical insights
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair is looking for an experienced professional to build and lead the marketing strategies for one of the four respective category verticals (Furniture & Décor, Housewares & More, Renovation and Outdoor/Appliances and more). These roles represent a significant opportunity to quickly scale our marketing efforts behind our categories by injecting creativity, innovation, and analytics into our approach and working across teams to understand our category verticals and leverage our understanding to build an effective and curated experience for the customer across all aspects of Wayfair. As part of the leadership team for the marketing department, each Director will be responsible for leading customer acquisition and retention across the various channels. The Director will lead and build a strong team, communicating effectively with stakeholders across departments (e.g., Product Management, Category Management, Engineering) to quickly respond to learnings and incorporate these into the marketing playbook to create revenue growth. The Director will work side by side with Directors of Category Management to achieve aggressive business growth goals. This is a unique opportunity for a highly motivated and entrepreneurial individual to contribute in a significant way to Wayfair’s rapid growth and leadership in e-commerce.   Key responsibilities   Define, pilot, and rapidly iterate the Vertical Marketing strategy Relentlessly create revenue growth through innovative strategies and meticulous execution to deliver step change improvements in performance Define KPIs for the category marketing team, and establish stretch goals for 3-6-12 month time windows Partner with internal teams to help influence the marketing agenda and execute Institute rigorous test-and-learn methodology to achieve desired results; look at active campaigns vs. predicted outcomes to ensure the most successful campaigns are scaled Develop talent within the organization, mentor and develop the team   Qualifications   Minimum of 10 years online marketing experience OR experienced consultant or investment banker looking to move to internet commerce leader and take direct end-to-end growth strategy responsibility Ability to communicate effectively with senior and executive management; exceptionally strong written and verbal communication skills that can be tailored to internal partners Seasoned in managing timelines, delivery, dependencies, communication across teams Able to pivot readily and react to real-time data Comfortable in a data-driven environment; leverage Wayfair’s statistical and analytical models to drive customer insights Excellent interpersonal and team building skills including experience managing high performing teams Positive and people oriented Interest in home décor, furnishings, or design a plus   About Marketing at Wayfair The Marketing team is responsible for knowing the customer. We fuel growth by introducing new customers to our brands and driving engagement from our loyal customer base. Marketing team members are equal parts performance marketers, general managers, and innovators. We’re not a cost center; we drive profitable top line revenue growth by investing our marketing dollars where they will drive the greatest return for the business and leveraging our understanding of the customer to drive the overall business strategy. We write our own playbook for marketing success. We work cross functionally with everyone from Engineering and Product to Merchandising and Category Management. We understand the nitty gritty of how the internet works and we build our own ad tech platforms to maximize the ROI from our marketing investments. Marketing leaders own and drive: Channel management. Our Marketing leaders drive strategies for the marketing channels (e.g., paid search, display, social, direct mail, email) we rely on to drive Wayfair’s growth. This means: Owning all aspects of performance (revenue, cost, profitability) Building and driving innovative roadmaps to channel growth Owning relationships with our advertising partners (Facebook, Google, Pinterest, etc.) Product/Ad tech development. Wayfair’s approach to marketing is unique in that we build our own advertising technology platforms. This means that we need leaders who: Take an ownership mentality to holistically thinking about tools and technologies Can build product/technology solutions to fuel sustainable growth for marketing initiatives Can work cross functionally to shape product offerings
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Fulfillment and logistics technology is fundamental to creating an online purchase experience that delights our customers with rapid home delivery.   CastleGate was created to dramatically improve consumers’ shopping experience, and develop a unique competitive advantage for Wayfair. We do this by offering one and two-day delivery times, lower prices, and higher delivery quality of home products than has historically been possible. This is a distinct competitive advantage for Wayfair and one that will be the main driver to our future growth and success.  Wayfair is seeking an experienced product leader that is skilled at understanding complicated business processes and transforming them into clear, actionable tools to help people view and manage them. At Wayfair, our Product Management team is responsible for providing the vision, execution and analysis necessary to delight customers with world class experiences on our web sites. As a Senior Product Manager in Castlegate Portal, you are responsible for driving the thinking and execution to provide our suppliers with end-to-end visibility of their inventory across all CastleGate services and clear, actionable next steps to guarantee our suppliers maximum value out of the services they are signed up for. You must be able to transform quantitative and qualitative data from our suppliers and business stakeholders into insights and strategy to drive product development priorities. You transform those strategies into product requirements, and work closely with design and engineering to deliver site enhancements and new features at a fast pace. You will own your road map, maniacally measure performance, understand our suppliers and their workflows, anticipate bottlenecks, make trade offs, manage internal stakeholders and take acceptable risks to maximize the benefit for our suppliers and business. And if you’re doing it right, you’re having a ton of fun and learning every day. What you’ll do: Build an understanding of complex operational and logistical processes and translate them into user-friendly digital experiences for our CastleGate Suppliers to enable an understanding of their inventory lifecycle throughout CastleGate Fulfillment, notify them of decision points, and validate the CastleGate value proposition. Maintain a team culture that embraces empathy for CastleGate Suppliers, a strong tolerance for risk-taking and is incredibly fun to be a part of Develop a deep understanding of our users, customer journeys, competition, technology, team, and internal business strategy / goals Create a product vision and strategy that will help us delight our Suppliers and achieve our business goals Translate our product vision / strategy into a well-sequenced roadmap, and ensure that our roadmap evolves as we learn and adjust our business goals Partner closely with your Engineering, Design, Internal Technologies/Platforms, Operations, and Account Management teams to execute against your roadmap and continually improve team velocity Use quantitative and qualitative data to continually improve our product in ways that matter most to our users and have the biggest impact on our KPIs Build strong relationships throughout the organization, to ensure transparency across our roadmaps and surface opportunities to improve our collective velocity, consistency and/or quality through collaboration Define, monitor and communicate KPIs for your product area Manage a small group of Product Managers to ensure a collective vision, and execute the initiatives that make it come to life. Desired Skills: 5+ years experience in product management Demonstrated track record of successful management of product development execution from vision, to deployment, and ongoing impact optimization Examples of success in aligning a vision, and execution across different functional organizations in highly matrixed environments Ability to think and perform both tactically and strategically Excellent analytical skills with demonstrated experience turning data into actionable insights Excellent communication and stakeholder management skills Passionate about building functional and engaging user experiences Cross functional leadership experience Entrepreneurial mindset, with a bias for customer focused innovation Ability to multi-task and work well within a dynamic, fast-paced organization Positive, people-oriented, and energetic attitude Familiarity with SQL practices BA with strong academic record (strong preference for quantitative, scientific, or technical backgrounds), MBA preferred. Experience in Warehousing Logistics and Operations a plus What We Offer Fun and collaborative work environment Limitless career growth Free snacks Casual dress code Paid time off Health/wellness programs Matching 401K Monthly team outing About Wayfair Inc. Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery. The Wayfair family of sites includes: Wayfair , an online destination for all things home Joss & Main , where beautiful furniture and finds meet irresistible savings AllModern , unbelievable prices on everything modern Birch Lane , a collection of classic furnishings and timeless home décor Perigold , unparalleled access to the finest home décor and furnishings Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.
Wayfair Boston, Massachusetts
Jan 18, 2019
Full time
Wayfair Business Associate Winter 2018 or Summer 2019 Full-time Start   Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for customers to quickly and easily find exactly what they want from furnishings, décor, home improvement, housewares and more.   We are always looking for imaginative, analytical, and adaptable people to join our home team. You’ll find a dynamic atmosphere where learning and growth opportunities are abundant, and hard work and results are rewarded. We’re a diverse community of innovators, risk-takers, and trailblazers who know that our unique perspectives make us stronger, smarter, and well-positioned for success. Every voice, every perspective matters. We are proud to be an equal opportunity employer.   At Wayfair, you can explore your potential outside of the classroom and take the lead on high-impact projects. You’ll find autonomy, mentorship, and development opportunities in an open and collaborative environment. If you’re looking for a challenging and fulfilling career, make yourself at home.   Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.   Wayfair is seeking analytical, entrepreneurial, and action-oriented candidates for full-time Business Associate roles with start dates in Winter 2018 or Summer 2019. These individuals will demonstrate their communication and persuasion skills, quantitative mindset, and will execute strategic and cross-functional projects for their respective teams. This is an ideal opportunity for someone looking to enter the tech space for the first time or those seeking a new challenge to accelerate the growth of our business.   Wayfair hires Business Associates into five core business functions that fall under the categories of Category Management, Merchandising, Supply Chain & Logistics, 3D Visualization and Talent. Function placement is determined through the application and interview process and is dependent on a combination of interest, skills and experience, and growth potential. When applying, please indicate your top choices for functional areas of interest (in order of preference). If we notice a stronger alignment for a team other than those indicated in the application, we will also consider you for that opportunity.   Functional areas and potential team placements include:   Category Management Category Management is a part of our larger Merchandising and North America Retail department that encompasses teams such as Buying, Category Management, Lifestyle & Exclusive Brands, Promotions, and many more. This Organization drives the strategic roadmap and execution for businesses that can range from furniture or décor to brands such as AllModern and Joss & Main. Associates are responsible for driving profitable growth and market share for their catego ries, primarily by -           Building key supplier relationships to enable successful negotiations and drive towards best-in-class customer experiences -           Creating cross-functional partnerships to advance their category through merchandising, promotions, marketing, on-trend product selection, effective pricing and profitability strategy, and operational excellence -           Leveraging big data to analyze the competitive environment and develop business cases for strategic initiatives   Merchandisin g Merchandising’s two larger teams, Merchandising Operations and Site Merchandising, fall under the over-arching Merchandising & North America Retail department. With ownership over Wayfair’s e-commerce catalog comprised of over 10 million+ SKUs, the merchandising teams are passionate about improving the customer (Site Merchandising) and supplier experience (Merchandising Operations) when interacting with our site. Members of this organization like using data from multiple sources in order to synthesize it into compelling future vision and related action plans. Individuals also enjoy working cross-functionally and have exceptional communication skills. Successful Merchandising Associates make a positive impact and drive revenue for Wayfair by: -           Identify opportunities to improve Merchandising standards and product content -           Using data and insights to make it easier for suppliers to e xecute on perfect merchandising -           Implementing new merchandising technologies at scale   Supply Chain & Logistics The Supply Chain, Logistics, & Sales Operations Organization is in the thick of Wayfair’s top strategic priorities, investing in our proprietary logistics network to deliver an unparalleled customer experience. Teams include Supplier Operations, CastleGate Fulfillment, Product Performance, Large Parcel Operations, International Supply Chain and more. Associates work directly with suppliers, vendors and customers to increase the efficiency and scalability of our supply chain network, primarily by: -           Leveraging big data to analyze the competitive environment and develop business cases for strategic initiatives that drive speed, reliability and cost reduct ion throughout our supply chain -           Creating cross-functional partnerships throughout Operations and other areas of the company to problem solve and to innovate tools and processes -           Building supplier and carrier relationships to enable strategic operational partnerships that can scale with Wayfair’s continued growth   3D Visualization The 3D Visualization team is a new and rapidly growing and changing team within Wayfair. The team is working on highly visible projects and is driving innovation daily for Wayfair. We are the team responsible for revolutionizing the imagery available to our customers. The team is in need of highly driven and motivated individuals; it is important that applicants are comfortable with constant change and rigorous prioritization of work. Applicants for the 3D Viz Associate role must be ready to work to develop strong, long-lasting relationships with key stakeholders in order to optimize our operations processes and drive big results. Strong, clear communication skills and relationship management experience are a must. Associates may be responsible for : -           Support 3D production activities, as they may pertain to modeling and imagery -           Build and maintain strong relationships with internal and external stakeholders -           Collaborate cross-functionally to drive modeling efforts forward, including working with internal teams to onboard new modelers, and expand modeling pool with brand new outreach -           Help to identify and drive resolution on areas of opportunity to drive process efficiency improvement; advise on tech enhancements designed to make our processes less manual -           Produce weekly reporting to keep all constituents informed regarding progress on total model output   Talent Our Talent department is a dynamic and growing part of Wayfair that includes teams such as Talent Acquisition, Talent Management, and Learning & Development, among others. In 2017, Wayfair onboarded over 5,000 new hires and continues to expand in the Boston and Berlin HQs as well as across the US and abroad. Talent drives the strategic roadmap and execution for how we attract, develop, engage, and retain our workforce. Associates in Talent have an analytical mindset, excellent verbal and written communication, and strong consultative skills which allows them to: -           Act as a partner, consultant, and advisor to management by developing and driving strategies to recruit talent in a highly competitive market -           Troubleshoot and provide innovative solutions to complex employee needs for a workforce of 11,000 and growing. -           Analyze and draw insights from data to define adult learning best practices and leverage this in the development of new and existing corporate educational content     Qualifications: Strong academic record A desire to win and drive collaboration cross functionally Passionate about the customer with a strong interest in understanding and driving user behavior Analytical and process-oriented, comfortable learning data analysis tools Ability to hit the ground running- a confident self-starter Excellent communication skills, both written and verbal Superior and innovative problem-solving skills Proven ability to thrive as part of a team or individually An entrepreneurial spirit and mindset Comfortable in a fast-paced, dynamic environment Positive, energetic attitude, sense of humor Willingness to be flexible and take responsibility for multiple tasks as necessary Experience in Excel is a plus  
Wayfair Boston, Massachusetts
Jan 18, 2019
Intern
Wayfair Business Associate Internship – Summer 2019 Our Summer Internship is a 10-week program commencing in late May/ early Ju ne and ending in August.   Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for customers to quickly and easily find exactly what they want from furnishings, décor, home improvement, housewares and more.   We are always looking for imaginative, analytical, and adaptable people to join our home team. You’ll find a dynamic atmosphere where learning and growth opportunities are abundant, and hard work and results are rewarded. We’re a diverse community of innovators, risk-takers, and trailblazers who know that our unique perspectives make us stronger, smarter, and well-positioned for success. Every voice, every perspective matters. We are proud to be an equal opportunity employer.   At Wayfair, you can explore your potential outside of the classroom and take the lead on high-impact projects. You’ll find autonomy, mentorship, and development opportunities in an open and collaborative environment. If you’re looking for a challenging and fulfilling career, make yourself at home.   Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.   Wayfair is seeking analytical, entrepreneurial, and action-oriented candidates for Business Associate Internships in the Summer 2019. These individuals will demonstrate their communication and persuasion skills, quantitative mindset, and will execute strategic and cross-functional projects for their respective teams. This is an ideal opportunity for someone looking to enter the tech space for the first time or those seeking a new challenge to accelerate the growth of our business.   Wayfair hires Business Associates Interns into five core business functions that fall under the categories of Category Management, Merc handising, Supply Chain, Logistics, & Sales Operations, 3D Visualization and Talent. Function placement is determined through the application and interview process and is dependent on a combination of interest, skills and experience, and growth potential. When applying, please indicate your top choices for functional areas of interest (in order of preference). If we notice a stronger alignment for a team other than those indicated in the application, we will also consider you for that opportunity.   Functional areas and potential team placements include:   Category Management Category Management is a part of our larger Merchandising and North America Retail department that encompasses teams such as Buying, Category Management, Lifestyle & Exclusive Brands, Promotions, and many more. This Organization drives the strategic roadmap and execution for businesses that can range from furniture or décor to brands such as AllModern and Joss & Main. Associates are responsible for driving profitable growth and market share for their catego ries, primarily by -           Building key supplier relationships to enable successful negotiations and drive towards best-in-class customer experiences -           Creating cross-functional partnerships to advance their category through merchandising, promotions, marketing, on-trend product selection, effective pricing and profitability strategy, and operational excellence -           Leveraging big data to analyze the competitive environment and develop business cases for strategic initiatives   Merchandisin g Merchandising’s two larger teams, Merchandising Operations and Site Merchandising, fall under the over-arching Merchandising & North America Retail department. With ownership over Wayfair’s e-commerce catalog comprised of over 10 million+ SKUs, the merchandising teams are passionate about improving the c ustomer and supplier experience when interacting with our site. Members of this organization like using data from multiple sources in order to synthesize it into compelling future vision and related action plans. Individuals also enjoy working cross-functionally and have exceptional communication skills. Successful Merchandising Associates make a positive impact and drive revenue for Wayfair by: -           Identify ing opportunities to improve Merchandising standards and product content -           Using data and insights to make it easier for suppliers to e xecute on perfect merchandising -           Implementing new merchandising technologies at scale   Talent Our Talent department is a dynamic and growing part of Wayfair that includes teams such as Talent Acquisition, Talent Management, and Learning & Development, among others. In 2017, Wayfair onboarded over 5,000 new hires and continues to expand in the Boston and Berlin HQs as well as across the US and abroad. Talent drives the strategic roadmap and execution for how we attract, develop, engage, and retain our workforce. Associates in Talent have an analytical mindset, excellent verbal and written communication, and strong consultative skills which allows them to: -           Act as a partner, consultant, and advisor to management by developing and driving strategies to recruit talent in a highly competitive market -           Troubleshoot and provide innovative solutions to complex employee needs for a workforce of 11,000 and growing. -           Analyze and draw insights from data to define adult learning best practices and leverage this in the development of new and existing corporate educational content   Qualifications: Strong academic record A desire to win and drive collaboration cross functionally Passionate about the customer with a strong interest in understanding and driving user behavior Analytical and process-oriented, comfortable learning data analysis tools Ability to hit the ground running- a confident self-starter Excellent communication skills, both written and verbal Superior and innovative problem-solving skills Proven ability to thrive as part of a team or individually An entrepreneurial spirit and mindset Comfortable in a fast-paced, dynamic environment Positive, energetic attitude, sense of humor Willingness to be flexible and take responsibility for multiple tasks as necessary Experience in Excel is a plus  
Wayfair Eugene, Oregon
Jan 18, 2019
Full time
The Site Lead will be responsible for the day-to-day operations of the Oregon office.  The primary objective is to ensure a safe, clean, warm, welcoming, and efficient environment for our employees while promoting the Wayfair culture.  The Site Lead will manage people, vendors, and processes in a professional manner, and be responsible for oversight of the facility as a whole.  The successful candidate will have a minimum of 3 years of experience in a similar role.   Responsibilities: Assist with the start-up of the site prior to opening Successfully liaise and maintain relationships with Landlord and/or Property Manager to ensure lease obligations are being upheld Through proper channels order, organize, and set up furniture, fixtures and appliances for the office Take an active role in working with contractors, architects, and space planners to help facilitate office moves/expansions as needed Establish relationships with outside vendors as needed for the maintenance of the site. Administer local contracts and maintenance agreements;  Bid and award contracts/services Act as Safety Officer, complying with OSHA regulations and Wayfair policies at all times Coordinate shipping, receiving, and stocking of materials needed for the maintenance of the site including food supplies, office supplies, and furniture Develop, maintain, and report out a site budget Report regularly and effectively to the management team on all aspects of site operations Hire, manage, and develop top-notch site staff; facilitate an environment of hospitality and customer experience Promote and nurture Wayfair culture to local employees and site leadership Provide Workplace Services and Safety Orientation to all new hires Be prepared to respond professionally and appropriately in an emergency, inclement weather conditions, etc. Coordinate access badges for new hires/employees and ensure that security protocols are adhered to Be accessible, off-hours, to respond to building or other emergencies Be proactive in communicating to stakeholders and across departments   Qualifications: At least 3 years in a similar role Professional presence Exceptional written, verbal, and non-verbal communication skills Highly organized with ability to calmly juggle competing priorities Strong customer service orientation and experience Ability to quickly and efficiently address operational challenges Creative, flexible, and collaborative problem solver; open to suggestion and trying different approaches Strong financial and analytical skills; ability to make decisions based on needs and budget concerns Confident self-starter Energetic and friendly demeanor