Wayfair

Human Resources Assistant Wayfair is seeking a Human Resources Assistant for our Virtual Call Center. This is a work-from-home position. As a member of the Human Resources Team, you will impact the lives of every Wayfair team member through benefits administration, management of employee-focused policies, new employee onboarding, and employee engagement and relations. The Human Resources team makes sure the fun, hardworking, and innovative culture of Wayfair are constants in the work lives of our employees. What You'll Do You will perform customer service functions by assisting with employee requests and questions. You will assist the HR Generalist and/or Manager in maintaining personnel records, collecting and compiling sensitive and confidential personnel data, and report preparation. You will support the HR team during open enrollment, in processing ADA & FMLA requests, in the preparation of performance review forms, and processing employee moves, promotions,...

Onboarding Business Account Manager Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our inside business to business Onboarding Account Managers, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. What You'll Do You will on-board and engage a large volume of new business clients Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the sales cycle Effectively use tools to communicate with your books of business via phone, email, screen share and/or other technology Work with business clients one on one to design, source, and curate...

Wayfair is looking for a talented, self-motivated Receiving Clerk at its facility in Perris, CA! This individual will manage incoming trucks and direct them to their proper destination at a 1.2M sq. ft. facility. The ideal candidate will utilize Excel skills and ability to learn new systems quickly to do extensive and accurate data entry, mine for data, and construct meaningful, actionable reports. He/she has the ability to simultaneously balance multiple and diverse warehouse projects while providing general office support. The candidate must have a willingness to immediately tackle key challenges, the ability to thrive in a fast-paced environment, and to adapt to change quickly. Key Job Duties:   Schedule all incoming truckload, LTL and shuttle shipments for the warehouse as well as all returns shipments; yard management Create monthly PowerPoint for the break room Run report and update UPH forecast daily Retrieving all paperwork from each department daily and filing...

Are you looking to Jump Start your sales career with an opportunity that’s challenging and rewarding? Are you tired of "Commission Only" sales careers that don't invest in their employees? Do you want a position that will offer you real world transferable business experience?  Our inside B2B sales Account Representatives, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. Compensation includes a base salary, great benefits, paid time off, and a competitive bonus plan. This position is for you if you are a hardworking and resilient individual who has a strong desire to grow their sales career. The successful candidate will play a fundamental role in helping us achieve our ambitious customer acquisition and revenue growth objectives. You must be comfortable being on the phone, working with customers, generating interest, cultivating relationships, and helping...

Customer Service Consultant At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. What You'll Do You will troubleshoot and resolve customer service inquiries while building a relationship with the customer Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery...

Onboarding Business Account Manager Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our inside business to business Onboarding Account Managers, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. What You'll Do You will on-board and engage a large volume of new business clients Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the sales cycle Effectively use tools to communicate with your books of business via phone, email, screen share and/or other technology Work with business clients one on one to design,...

Work from Home with Wayfair!   Sales and Service Consultant - English speaking roles Location: In your Home! At Wayfair we believe that Everyone should live in a home they Love! We are now offering you the opportunity to work in the home you love! We are looking for highly motivated team players who want to help us revolutionize the ecommerce market for furniture & home accessories putting our Customers first!  The team is responsible for resolving customer issues for our UK customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. Become part of a great team and a true Wayfairian! What You'll Do: As a Work from Home Sales & Service Consultant you are the first point of contact for our UK customers by answering their contacts by phone or email. You will support our customers in relation to their orders, products, payment processing and problems that they are encountering. To...

Human Resources Generalist Wayfair is seeking a Human Resources Generalist for our distribution center in Mississauga, Ontario. This position will typically follow an 8-hour work day, Tuesday to Saturday, from 2:00pm – 10:00pm with some flexibility needed occasionally to meet business demands. As a member of the Human Resources Team, you will impact the lives of every Wayfair team member through benefits administration, management of employee-focused policies, new employee onboarding, and employee engagement, incentives and relations. The Human Resources team makes sure the fun, hardworking, and innovative culture of Wayfair are constants in the work lives of our employees. What You'll Do Foster a positive organizational culture; live and demonstrate daily the Wayfair values by organizing, communicating, participating and executing employee relations and employee engagement activities Data entry and maintenance of the employee database using HRIS system; conduct routine...

Wayfair isn’t your average home goods retailer – we’re transforming how you shop for your home! The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth. Our recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture-fit. As a Senior Recruiter, you are responsible for a wide-range of roles, stakeholders, and candidates. This is an incredible and unique opportunity to join a rapidly growing eCommerce company as a true business partner and make a significant and immediate impact. Position based in our Boston HQ or opportunity to work remotely What You'll Do Evaluate resumes and conduct phone screens with applicants You will own the full cycle recruiting including: sourcing, screening, interviewing, evaluation, and offer negotiation process Leverage all aspects of sourcing and candidate development...

Home Delivery Driver Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home. Wayfair Delivers is an exciting, fast-paced, and high-visibility initiative and we are looking for team members who can help disrupt the status quo and redefine an industry through the ultimate home delivery. What You'll Do As a Wayfair Delivers Driver, you will drive and deliver in-home final mile routes (sometimes two-day routes). You’ll perform product assembly and perform warehouse tasks when needed. You will interact with customers to deliver freight into their home at varying levels of service. Unload and load trucks with or without assistance of dockworkers or MHE to ensure safety....

The Wayfair Community Enablement Team is searching for a passionate and talented Manager to support Wayfair’s long term talent growth strategy. You will work across the U.S. Sales & Service and Field organizations to align on partnership opportunities on a national and local level to identify training and continuous education opportunities for current employees and identify and maximize benefits from incentive programs. If you are someone with a passion for finding and implementing mutually beneficial programs between public and private partnerships that drive community wellbeing and bringing talent into a growing organization, this is the role for you. What You'll Do Support Wayfair’s growth and new site launch process including market mapping locations and identifying key partnerships in the area to drive hiring, training, continuous education for employees, and cost savings through incentive programs. Collaborate with Wayfair’s operations, recruiting, business...

The Lifestyle Brands are exciting offshoots of the main Wayfair brand – equally awesome, but each with its own distinct POV and product assortment. We are (drumroll, please): Joss & Main , AllModern , Birch Lane , and Perigold . We’re on the lookout for a strong designer for Birch Lane : a visionary who can shape the look and feel of our brand, conceptualizing and executing design for everything from promotional emails and direct mail projects to brand awareness campaigns and major advertising. Your work will be seen by millions and contribute heavily to the visual evolution of our brand. The role requires a skilled, meticulous, and motivated designer who can partner with both creatives and cross-functional partners. Responsibilities Conceptualize and design a high volume of omni-channel advertising campaigns and evolve brand identity Lead collaborative brainstorms, concept development, and presentations with creative peers and...

Wayfair is looking for a creative, driven, customer-focused Operations Manager to help scale one of our newest businesses. Design Services is Wayfair’s e-design service that connects third party interior designers with customers looking to create a home they love at an affordable price. Reporting to the Associate Director of Operations, this role will be responsible for managing our designer community (acquiring, retaining, and engaging designers in our program) and working cross-functionally to help drive initiatives as we scale the business. Based in Boston, the ideal candidate works at both a tactical level (analyzing data, solving operational problems real-time, pivoting between projects quickly) while identifying and escalating strategic opportunities for the overall success of the business. What You’ll Do Attract, recruit and onboard top designers for our growing Design Services community; manage a book of interior designers Responsible for making sure we have...

We’re entrepreneurial, value oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We create experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and Agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products. Wayfair's CastleGate Logistics division was designed with the supplier in mind: creating an end-to-end, world class digital freight forwarding solution that...

Are you looking to Jump Start your sales career with an opportunity that’s challenging and rewarding? Are you tired of "Commission Only" sales careers that don't invest in their employees? Do you want a position that will offer you real world transferable business experience?  Our inside B2B sales Account Representatives, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. Compensation includes a base salary, great benefits, paid time off, and a competitive bonus plan. This position is for you if you are a hardworking and resilient individual who has a strong desire to grow their sales career. The successful candidate will play a fundamental role in helping us achieve our ambitious customer acquisition and revenue growth objectives. You must be comfortable being on the phone, working with customers, generating interest, cultivating relationships, and helping...

The Wayfair Sales team has reinvented the way you shop for the home you love! Our dedicated sales agents are committed to providing a genuine, personal shopping experience by helping customers Discover More, Rest Assured and Feel Confident in their buying decisions. Our sales agents begin their career at Wayfair with an in-depth, paid training program that prepares them to help consumers feel confident in choosing to shop with Wayfair. Wayfair Sales agents focus on providing world-class customer experiences while building revenue for the family of Wayfair brands. What You'll Do • You work to achieve metrics tied to your own financial gain (revenue, close/conversion, CSAT) • You explore our products and services with customers and help them make buying decisions, through upselling and cross-selling • You provide solutions and ask for the sale on every call • You show professionalism in every interaction • You navigate many tools including multiple software applications and...

Onboarding Business Account Manager Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our inside business to business Onboarding Account Managers, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. What You'll Do You will on-board and engage a large volume of new business clients Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the sales cycle Effectively use tools to communicate with your books of business via phone, email, screen share and/or other technology Work with business clients one on one to design,...

Training Manager At Wayfair the customer experience is paramount, which is often rooted in interactions with our sales and customer service agents. The employee development team is dedicated to ensuring our agents are knowledgeable and skilled at meeting our customers’ needs. We provide a comprehensive training program to build product knowledge as well as system navigation and customer interaction skills. We begin with new hire training to set our agents up for success and provide an optimal customer experience; however, just as our customers and suppliers continue to grow and evolve, so do our agents. To meet the need we offer ongoing training and development to support our future growth and success. What You’ll Do: • Partner with contact center management team to build and drive training schedule to align with business objectives, and growth projections in assigned locations • Manage and coach a team of trainers to develop their facilitation skills • Oversee delivery and...

Customer Experience Coordinator We are the Large Parcel Support team and we are building a team of customer service maniacs to support our Final Mile network. We drive alignment between the teams and phases of the large parcel life cycle - bringing speedy resolution to our customers’ requests and necessary information to our business partners. Daily, we are driven by new exciting challenges that allow Wayfair to innovate and improve the large parcel delivery experience for our customers. What You'll Do You will delight customers while resolving questions and solving delivery issues over the phone. You will execute outbound customer phone calls to schedule or confirm delivery appointments and advise customer of any delays. You will accurately update all Wayfair Systems with any order changes. You will proactively monitor order management systems to ensure that late orders and orders with potential problems are identified processed as quickly as possible. You will...

Customer Experience Coordinator We are the Large Parcel Support team and we are building a team of customer service maniacs to support our Final Mile network. We drive alignment between the teams and phases of the large parcel life cycle - bringing speedy resolution to our customers’ requests and necessary information to our business partners. Daily, we are driven by new exciting challenges that allow Wayfair to innovate and improve the large parcel delivery experience for our customers. What You'll Do You will delight customers while resolving questions and solving delivery issues over the phone. You will execute outbound customer phone calls to schedule or confirm delivery appointments and advise customer of any delays. You will accurately update all Wayfair Systems with any order changes. You will proactively monitor order management systems to ensure that late orders and orders with potential problems are identified processed as quickly as possible. You will partner...