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Heroes, Come home to your career!  Wayfair is one of the world's largest online destinations for the home.

Our Promise

Wayfair offers a zillion things home. With one of the world's largest online selections of furniture, home furnishings, décor and goods, including more than eight million products from over 10,000 suppliers, Wayfair helps people find the perfect product at the right price. Our extensive selection and superior customer service coupled with the convenience of online shopping, make it easier than ever before to find exactly what you want for your home at a price you can afford.

Our Culture

Wayfair is a rapidly growing company with a variety of career opportunities. We offer employees exciting work in a fun, dynamic environment that encourages learning and growth. We are accepting résumés on a rolling basis from motivated individuals who are interested in working in the e−commerce industry.

Wayfair San Antonio, Texas
May 14, 2019
Home Delivery Driver Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home. Wayfair Delivers is an exciting, fast-paced, and high-visibility initiative and we are looking for team members who can help disrupt the status quo and redefine an industry through the ultimate home delivery. What You'll Do As a Wayfair Delivers Driver, you will drive and deliver in-home final mile routes (sometimes two-day routes). You’ll perform product assembly and perform warehouse tasks when needed. You will interact with customers to deliver freight into their home at varying levels of service. Unload and load trucks with or without assistance of dockworkers or MHE to ensure safety. You’ll comply with DOT driving rules and regulations. You’ll participate in ongoing development through training, manager feedback and customer surveys. What You'll Need Able to maneuver 300+ lbs. of merchandise with MHE or other persons both within the warehouse and into the customer home. Able to lift/maneuver 150 lbs. of merchandise on your own and sit for up to 8 hours per day. Perform routine inspections and maintenance on vehicles and all duties in compliance with appropriate security and safety standards. Must be at least 21 years of age Able to provide proof of identification and employment eligibility and provide a clean MVR. A valid State driver's license (CDL A/B is not needed but a plus) and can pass DOT Certification. Pass a background check and drug screening both before and during employment. Previous experience interacting with customers. Proven experience operating a 16 - 26 ft box truck or similar and able to pass an on the road driving test.
Wayfair Boston, Massachusetts
May 14, 2019
Full time
The Wayfair Community Enablement Team is searching for a passionate and talented Manager to support Wayfair’s long term talent growth strategy. You will work across the U.S. Sales & Service and Field organizations to align on partnership opportunities on a national and local level to identify training and continuous education opportunities for current employees and identify and maximize benefits from incentive programs. If you are someone with a passion for finding and implementing mutually beneficial programs between public and private partnerships that drive community wellbeing and bringing talent into a growing organization, this is the role for you. What You'll Do Support Wayfair’s growth and new site launch process including market mapping locations and identifying key partnerships in the area to drive hiring, training, continuous education for employees, and cost savings through incentive programs. Collaborate with Wayfair’s operations, recruiting, business development, tax, HR, finance, corporate communications, and other business partners on an ongoing basis regarding new initiatives, partnerships, and opportunities as they relate to recruiting, training, and incentive programs. Directly communicate with local economic development leaders, chambers of commerce, colleges, community colleges and other key local agencies. Foster strong relationships with internal stakeholders in various Sales & Ops locations nationwide. Set and drive towards measurable goals as they relate to key partnerships including cost and ROI in terms of projected hires, and incentives as it relates to training our employees. Track progress and metrics to KPIs and provide data/updates on a regular basis. Monitor and evaluate effectiveness and ROI of partnerships, making adjustments as needed. Collaborate with hiring departments to identify and establish partnerships that drive diversity and inclusion sourcing and hiring. Lead a remote and dispersed team. What You'll Need Bachelor's degree or equivalent work experience. 5+ years’ experience in a management role and working for or with community organizations, universities/community colleges. Experience working with economic development centers, government agencies, community partners, campus partners, and external stakeholder groups. Experience leading and managing a remote team. Demonstrated track record of success in developing successful partnerships with economic development agencies, state and local governments, campuses, and other public and private stakeholder groups. You must have excellent organizational skills and be a strong written and verbal communicator, with great attention to detail. You will need to be able to work independently in a constantly changing environment. Ability to travel on a recurring basis. Experience in tax related incentives and partnerships or previous in-house economic development experience a plus. Public policy and government affairs experience or campus employer partnership experience beneficial. Experience supporting economic and fiscal impact analyses with the ability to effectively articulate the unique and positive impacts of projects a plus. About Us Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Wayfair Big Flats, New York
May 14, 2019
Customer Service Consultant At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. What You'll Do You will troubleshoot and resolve customer service inquiries while building a relationship with the customer Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process You will exceed customer satisfaction, efficiency metrics and issue resolution targets Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate Simultaneously navigate multiple software applications and technologies You will demonstrate conflict management skills and maintain professional composure What You'll Need Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment Excellent communication and relationship building skills Passion for helping others A successful track record working in a high-volume environment Regular and reliable attendance Bachelor’s Degree or equivalent customer-facing work experience Start Date:  June 3, 2019 *Paid Training begins on 6/3/19 and will last 5 weeks. Training is Monday-Friday 8:30am-5pm.   Once training is complete, you will transition into the following schedule:  Monday: 1:30 - 10:00 p.m. Tuesday: 1:30 - 10:00 p.m. Wednesday: 1:30 - 10:00 p.m. Thursday: 1:30 - 10:00 p.m. Friday: 1:30 - 10:00 p.m. Saturday: Off Sunday: Off *Note: attendance is mandatory for the entirety of training. 
Wayfair Layton, Utah
May 14, 2019
Full time
Are you looking to Jump Start your sales career with an opportunity that’s challenging and rewarding? Are you tired of "Commission Only" sales careers that don't invest in their employees? Do you want a position that will offer you real world transferable business experience?  Our inside B2B sales Account Representatives, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. Compensation includes a base salary, great benefits, paid time off, and a competitive bonus plan. This position is for you if you are a hardworking and resilient individual who has a strong desire to grow their sales career. The successful candidate will play a fundamental role in helping us achieve our ambitious customer acquisition and revenue growth objectives. You must be comfortable being on the phone, working with customers, generating interest, cultivating relationships, and helping to close sales.   Qualifications include: Bachelor’s Degree or commensurate business experience Excellent written and verbal communication skills Self-motivated, disciplined, and goal-oriented Collaborative and coachable Comfortable learning/using software applications required for the role Ability to work in a fast-paced environment and adapt to change quickly   Responsibilities include: Effectively manage a book of new customers to meet/exceed Sales goals Engage your customers through a high level of outbound phone outreach Educate customers on the features and benefits of Wayfair’s B2B offering Perform needs analyses to identify immediate opportunities and longer term account potential Add and maintain customer data in Salesforce Create an exceptional experience for your customers
Wayfair Ireland
May 14, 2019
Full time
Work from Home with Wayfair!   Sales and Service Consultant - English speaking roles Location: In your Home! At Wayfair we believe that Everyone should live in a home they Love! We are now offering you the opportunity to work in the home you love! We are looking for highly motivated team players who want to help us revolutionize the ecommerce market for furniture & home accessories putting our Customers first!  The team is responsible for resolving customer issues for our UK customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. Become part of a great team and a true Wayfairian! What You'll Do: As a Work from Home Sales & Service Consultant you are the first point of contact for our UK customers by answering their contacts by phone or email. You will support our customers in relation to their orders, products, payment processing and problems that they are encountering. To achieve the best possible result for our Wayfair customers, you will partner with other departments, supplier and logistics stakeholders to drive continuous improvement in delivering a world class experience. All done from the comfort of your own home. Your Work From Home Profile: You enjoy putting the Customer first having experienced working in a Customer Service & Support environment You demonstrate a high level of Customer orientation demonstrating empathy & passion You naturally have a friendly, communicative and confident communication style both verbal & written You effectively tailor your communication style to differing customers & stakeholders needs You have strong Internet / PC skills – comfortable and proficient in a technology-driven business You are confident to self-manage and work independently in a fast-paced, constantly changing environment You excel as part of a team where expertise is shared and feedback is welcomed You are fluent in verbal and written English What makes your work so special with us? Work with like-minded people who think entrepreneurially and feel inspired in a performance-oriented environment. Great office space? Well as great as you want to make your home right and we can help with an Employee discount on all our products! But forget the long commute time, petrol & transport costs and when you have finished your day you are already home! Money is important: We offer you an attractive base salary with a bonus plan based on your individual success Shape your career: You have many opportunities for further education in a rapidly expanding global organisation Be part of our ever-expanding team in Europe and enjoy regular team events, company parties and plenty of networking options You have a great network and know people who also want to work at Wayfair? Then recommend them and get an employee referral bonus We are a fantastic force that builds with passion and fun in a growing ecommerce company What Does my Work from Home Office Look Like? Working from home isn’t for everyone, but if you’re confident, disciplined, and self-motivated, you can achieve a work life balance that you have been craving for! You will need to provide a quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair, a desk and your own   uninterrupted  fibre broadband, fixed line hard-wired Ethernet  connection (consistent speed throughout the day of 25 megabits download & 5 megabit upload). We will provide all other equipment required. What we need from you? Confirmation of Broadband speed - We will require three screenshots taken in the morning, noon and evening of your broadband speed - 25 megabits download and 5 megabits upload Successful completion of a pre-employment assessment and background check Legally eligible to work and live in Ireland Available to commit to a fixed Monday to Friday 08:30 GMT to 17:00 GMT training schedule for the first 4 weeks and successful completion of initial training Flexible to work between the hours of 08:00 GMT and 22:00 GMT including weekends & holidays What we offer you: Health insurance Pension Bonus Home office support contribution Gym Membership contribution Employee Purchase Discounts Paid Volunteering Day
Wayfair Boston, Massachusetts
May 14, 2019
Full time
Wayfair is looking for a creative, driven, customer-focused Operations Manager to help scale one of our newest businesses. Design Services is Wayfair’s e-design service that connects third party interior designers with customers looking to create a home they love at an affordable price. Reporting to the Associate Director of Operations, this role will be responsible for managing our designer community (acquiring, retaining, and engaging designers in our program) and working cross-functionally to help drive initiatives as we scale the business. Based in Boston, the ideal candidate works at both a tactical level (analyzing data, solving operational problems real-time, pivoting between projects quickly) while identifying and escalating strategic opportunities for the overall success of the business. What You’ll Do Attract, recruit and onboard top designers for our growing Design Services community; manage a book of interior designers Responsible for making sure we have top quality designers on our platform who are well trained and prepared to deliver a consistent high quality customer experience Maintain designer community center and determine designer perks & benefits, achieving high designer retention and satisfaction Measure designer performance and identify profitable growth opportunities Continuously solicit feedback from designers to identify opportunities to grow and improve the Design Services offering Work closely with product and marketing teams to ensure user insights are incorporated via content throughout the Design Services experience Partner with the Design Services leadership team to drive initiatives that will help us in our goal to make Design Services the best platform for e-design What You’ll Need 4+ years of experience in operations, marketing, project management, or customer success Ability to move quickly, deal with ambiguity, and re-assess requirements as we quickly scale the business Excellent cross-functional organization, communication and persuasion skills Excellent interpersonal skills - you don’t shy away from speaking with our users and are capable of building a new relationship where none exists (experience managing external partner relationships a plus) Creative problem solving leveraging data analysis and metrics to identify opportunities, transforming goals into actionable plans, developing and implementing new processes Fluency with CRM tools a plus Experience in 2-sided marketplaces, ecommerce platforms, mobile apps and web, operations or start-ups is a strong plus You are passionate about interior design and excited to learn and grow, helping others do the same!
Wayfair Boston, Massachusetts
May 14, 2019
Full time
Wayfair isn’t your average home goods retailer – we’re transforming how you shop for your home! The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth. Our recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture-fit. As a Senior Recruiter, you are responsible for a wide-range of roles, stakeholders, and candidates. This is an incredible and unique opportunity to join a rapidly growing eCommerce company as a true business partner and make a significant and immediate impact. Position based in our Boston HQ or opportunity to work remotely What You'll Do Evaluate resumes and conduct phone screens with applicants You will own the full cycle recruiting including: sourcing, screening, interviewing, evaluation, and offer negotiation process Leverage all aspects of sourcing and candidate development including job posting, job board mining, internet sourcing, social networking, employee referrals, and networking events Manage strategic relationships with senior level stakeholders Create a solid pipeline of applicants for all roles Ensure an impressive candidate experience through thorough communication & timely feedback, as well as interviewer preparedness and effective interview format What You'll Need Bachelor’s Degree 3+ years recruitment experience, with executive or senior level roles Supply Chain, Logistics, & Warehouse hiring experience is preferred Full life-cycle experience in a fast-paced environment recruiting for growing organizations Proven success delivering recruiting results individually or as part of a team in a fast-paced, demanding, high growth environment. A sense of urgency to deliver for the business while also effectively working together as part of a team In-depth direct sourcing expertise utilizing a range of methods and sources. Exceptional written and verbal communication skills  
Wayfair Big Flats, New York
May 14, 2019
Customer Experience Coordinator We are the Large Parcel Support team and we are building a team of customer service maniacs to support our Final Mile network. We drive alignment between the teams and phases of the large parcel life cycle - bringing speedy resolution to our customers’ requests and necessary information to our business partners. Daily, we are driven by new exciting challenges that allow Wayfair to innovate and improve the large parcel delivery experience for our customers. What You'll Do You will delight customers while resolving questions and solving delivery issues over the phone. You will execute outbound customer phone calls to schedule or confirm delivery appointments and advise customer of any delays. You will accurately update all Wayfair Systems with any order changes. You will proactively monitor order management systems to ensure that late orders and orders with potential problems are identified processed as quickly as possible. You will partner with and support our Customer Service and Sales teams to make sure that our customers know they can count on us to meet their delivery needs. You will be providing direct input into the existing user tools and make recommendations for improvements based on your everyday experience. What You'll Need A Bachelor's Degree or equivalent work experience Excellent written and verbal communication and relationship building skills Passion for helping customers Regular and reliable attendance is an essential function of this position Strong conflict management skills while maintaining a professional composure Able to solve problems by thinking analytically and creatively while working in a fast paced environment Start Date: June 3, 2019 *Paid Training begins on 6/3/19 and will last 4 weeks. Training is Monday-Friday 8:30am-5pm.   Once training is complete, you will transition into a regular schedule with one week day off and one weekend day off.   *Note: attendance is mandatory for the entirety of training.
Wayfair 6 East Chestnut Street Ballard Center, #230, Augusta, ME 04330, United States
May 14, 2019
Human Resources Assistant Wayfair is seeking a Human Resources Assistant for our Virtual Call Center. This is a work-from-home position. As a member of the Human Resources Team, you will impact the lives of every Wayfair team member through benefits administration, management of employee-focused policies, new employee onboarding, and employee engagement and relations. The Human Resources team makes sure the fun, hardworking, and innovative culture of Wayfair are constants in the work lives of our employees. What You'll Do You will perform customer service functions by assisting with employee requests and questions. You will assist the HR Generalist and/or Manager in maintaining personnel records, collecting and compiling sensitive and confidential personnel data, and report preparation. You will support the HR team during open enrollment, in processing ADA & FMLA requests, in the preparation of performance review forms, and processing employee moves, promotions, and terminations. You will assist in employee onboarding by preparing and entering new employee files into the HRIS, verifying I-9 documentation, and helping with new-hire orientation as needed. You will maintain and conduct audits of the HRIS, and recommend corrective action as needed. You will be adaptable to the changing needs of a growing business, and perform other duties as assigned. What You'll Need High School Diploma is required 1+ years of heavy data-entry experience required Strong computer skills, including proficient knowledge of Excel You are detail-oriented, and have the ability to achieve quality results while balancing multiple priorities. You demonstrate professionalism and the ability to maintain confidentiality through written and verbal communications.
Wayfair Austin, Texas
May 14, 2019
Virtual Customer Service Consultant At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Virtual Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. What You'll Do Troubleshoot and resolve customer service inquiries while building a relationship with the customer Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process Exceed customer satisfaction, efficiency metrics and issue resolution targets Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate Simultaneously navigate multiple software applications and technologies Demonstrate conflict management skills and maintain professional composure What You'll Need Reside in the following states: Kansas, Minnesota, Missouri or Texas Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment Excellent communication and relationship building skills Passion for helping others A successful track record working in a high-volume environment Regular and reliable attendance Bachelor’s Degree or equivalent customer-facing work experience Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi) A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Wayfair Brunswick, Maine
May 14, 2019
Full time
Onboarding Business Account Manager Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our inside business to business Onboarding Account Managers, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. What You'll Do You will on-board and engage a large volume of new business clients Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the sales cycle Effectively use tools to communicate with your books of business via phone, email, screen share and/or other technology Work with business clients one on one to design, source, and curate amazing business spaces Play a fundamental role in helping us achieve our ambitious revenue growth objectives What You'll Need Hardworking and resilient attitude with a strong desire to build relationships through technology You are a solutions-oriented individual with goals of building customer loyalty The ability to embrace and implement feedback to adopt new skills in a fast-paced environment You are confident in asking clients for their business Ability to drive results, metrics, and key performance indicators You have proven success managing the sales cycle in a customer facing role Highly motivated by being an industry leader Bachelor's degree or equivalent experience
Wayfair Layton, Utah
May 14, 2019
Full time
Are you looking to Jump Start your sales career with an opportunity that’s challenging and rewarding? Are you tired of "Commission Only" sales careers that don't invest in their employees? Do you want a position that will offer you real world transferable business experience?  Our inside B2B sales Account Representatives, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. Compensation includes a base salary, great benefits, paid time off, and a competitive bonus plan. This position is for you if you are a hardworking and resilient individual who has a strong desire to grow their sales career. The successful candidate will play a fundamental role in helping us achieve our ambitious customer acquisition and revenue growth objectives. You must be comfortable being on the phone, working with customers, generating interest, cultivating relationships, and helping to close sales.   Qualifications include: Bachelor’s Degree or commensurate business experience Excellent written and verbal communication skills Self-motivated, disciplined, and goal-oriented Collaborative and coachable Comfortable learning/using software applications required for the role Ability to work in a fast-paced environment and adapt to change quickly   Responsibilities include: Effectively manage a book of new customers to meet/exceed Sales goals Engage your customers through a high level of outbound phone outreach Educate customers on the features and benefits of Wayfair’s B2B offering Perform needs analyses to identify immediate opportunities and longer term account potential Add and maintain customer data in Salesforce Create an exceptional experience for your customers
Wayfair Pittsfield, Massachusetts
May 14, 2019
Full time
Training Manager At Wayfair the customer experience is paramount, which is often rooted in interactions with our sales and customer service agents. The employee development team is dedicated to ensuring our agents are knowledgeable and skilled at meeting our customers’ needs. We provide a comprehensive training program to build product knowledge as well as system navigation and customer interaction skills. We begin with new hire training to set our agents up for success and provide an optimal customer experience; however, just as our customers and suppliers continue to grow and evolve, so do our agents. To meet the need we offer ongoing training and development to support our future growth and success. What You’ll Do: • Partner with contact center management team to build and drive training schedule to align with business objectives, and growth projections in assigned locations • Manage and coach a team of trainers to develop their facilitation skills • Oversee delivery and maintenance of training programs for the following Sales and Service audiences: New hire onboarding; Upskill training for existing staff; New and tenured manager development • Work in tandem with operations managers to ensure alignment of training programs with ongoing coaching and quality assurance effort for the site What You’ll Need: • 3+ years managing a successful team of training specialists in a structured professional classroom setting, preferably in a call center environment.  • 3+ years of coaching training professionals on facilitation skills in Instructor-Led Training. • 5+ years of Training and Development experience in a structured classroom training environment facilitating, designing, and coordinating corporate training courses. Preferably, 3+ years’ experience with facilitation; designing, and coordinating training courses and engagement activities. • Experience with Adobe Connect or another training platforms • Demonstrated understanding of instructional design methodologies • Experience coordinating and tracking organizational training through a Learning Management System, preferably with experience in Cornerstone LMS • Demonstrates high degree of professionalism, leadership, and autonomous drive • Proven ability to lead and coach a training team • Articulate, persuasive communicator across multiple organizational levels • Savvy, quick thinking and comfortable in a dynamic, fast-moving environment • Goal oriented self-starter and able to flex to changing business needs and priorities • Ability to analyze data to identify solutions • Ability to travel as needed • Expertise in Microsoft Office Suite, including PowerPoint, Outlook, Word, and Excel required additional experience with Google’s G-Suite preferred. • Innovative problem solver drawn to taking solution based collaborative approach with internal partners.
Wayfair Big Flats, New York
May 14, 2019
Customer Experience Coordinator We are the Large Parcel Support team and we are building a team of customer service maniacs to support our Final Mile network. We drive alignment between the teams and phases of the large parcel life cycle - bringing speedy resolution to our customers’ requests and necessary information to our business partners. Daily, we are driven by new exciting challenges that allow Wayfair to innovate and improve the large parcel delivery experience for our customers. What You'll Do You will delight customers while resolving questions and solving delivery issues over the phone. You will execute outbound customer phone calls to schedule or confirm delivery appointments and advise customer of any delays. You will accurately update all Wayfair Systems with any order changes. You will proactively monitor order management systems to ensure that late orders and orders with potential problems are identified processed as quickly as possible. You will partner with and support our Customer Service and Sales teams to make sure that our customers know they can count on us to meet their delivery needs. You will be providing direct input into the existing user tools and make recommendations for improvements based on your everyday experience. What You'll Need A Bachelor's Degree or equivalent work experience Excellent written and verbal communication and relationship building skills Passion for helping customers Regular and reliable attendance is an essential function of this position Strong conflict management skills while maintaining a professional composure Able to solve problems by thinking analytically and creatively while working in a fast paced environment Start Date: June 3, 2019 *Paid Training begins on 6/3/19 and will last 4 weeks. Training is Monday-Friday 8:30am-5pm.   Once training is complete, you will transition into a regular schedule with one week day off and one weekend day off.   *Note: attendance is mandatory for the entirety of training.
Wayfair Boston, Massachusetts
May 14, 2019
Full time
We’re entrepreneurial, value oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We create experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and Agile to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products. Wayfair's CastleGate Logistics division was designed with the supplier in mind: creating an end-to-end, world class digital freight forwarding solution that leverages our scale, expertise, and advanced tech capabilities to integrate seamlessly into our CastleGate Fulfillment & WDN networks. We are able to deliver Wayfair sellers a fully integrated alternative to traditional logistics by providing visibility from factory order to customer delivery, predictive cost management based on home goods consumer buying patterns, & much more. What You'll Do You will develop significant domain expertise in port and terminal operations You will develop a clear product vision, strategy and roadmap for how Wayfair tracks container milestones and preps for container arrival at the port, together with Product, Operations, and Engineering peers You will lead customer discovery efforts aimed at uncovering "problems worth solving" for both Wayfair Operations teams as well as their Port and Terminal partners You will collaborate early and often with Product peers throughout Global Logistics and across Wayfair's supply chain to ensure we create aligned roadmaps to service our supplier customers You will create and manage APIs and other mechanisms to integrate with 3rd party applications as needed You will use data as your thermostat, to drive decision-making and create meaningful and measurable outcomes for suppliers What You'll Need At least 3 years of Product Management experience You've launched at least one meaningfully complex product or major feature/function Deep technical strength -- you can help iterate toward the right approach and collaborate with engineers  You have an instinct to collaborate, and usually build on the parts of an idea you agree with rather than point out the flaws you see
Wayfair Mississauga, Canada (CastleGate)
May 14, 2019
Full time
Human Resources Generalist Wayfair is seeking a Human Resources Generalist for our distribution center in Mississauga, Ontario. This position will typically follow an 8-hour work day, Tuesday to Saturday, from 2:00pm – 10:00pm with some flexibility needed occasionally to meet business demands. As a member of the Human Resources Team, you will impact the lives of every Wayfair team member through benefits administration, management of employee-focused policies, new employee onboarding, and employee engagement, incentives and relations. The Human Resources team makes sure the fun, hardworking, and innovative culture of Wayfair are constants in the work lives of our employees. What You'll Do Foster a positive organizational culture; live and demonstrate daily the Wayfair values by organizing, communicating, participating and executing employee relations and employee engagement activities Data entry and maintenance of the employee database using HRIS system; conduct routine audits to ensure the integrity of all data Support the full cycle of on-boarding for employees in the HRIS (Workday), benefits and other internal systems Create and manage employee work schedules in the HRIS as needed Enter, update and maintain employees in the time clock system i.e. password and finger prints Verse in WSIB and OSHA compliance. Support employee claims and return to work programs Conduct employee investigations and manage entry of incidents in the case management system Reporting and data analytics examples, headcount, attrition, turnover analysis Exercise knowledge of ESA and human rights legislation Create and review policies and training that meet Canadian legal requirements Support performance management and compensation administration Assist with Group health, RSP and EAP benefits administration and programs Work closely with Workforce Management (WFM) and payroll on issues of attendance, employee scheduling, leaves of absence, etc. What You'll Need At least 3 years of experience in a dedicated HR generalist role Bachelor’s degree in Human Resources Management, or related field, or equivalent experience CHRP or CHRL preferred Excellent problem solver with a proven track record of driving results Proven ability to effectively and respectfully work with individuals at varying levels within an organization Outstanding interpersonal, oral, written and communication skills Excellent and proven computer skills including Google programs, Microsoft Excel and HRIS systems Wayfair complies with federal and provincial disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Wayfair Recruiting
Wayfair Layton, Utah
May 14, 2019
Full time
Onboarding Business Account Manager Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our inside business to business Onboarding Account Managers, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. What You'll Do You will on-board and engage a large volume of new business clients Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the sales cycle Effectively use tools to communicate with your books of business via phone, email, screen share and/or other technology Work with business clients one on one to design, source, and curate amazing business spaces Play a fundamental role in helping us achieve our ambitious revenue growth objectives What You'll Need Hardworking and resilient attitude with a strong desire to build relationships through technology You are a solutions-oriented individual with goals of building customer loyalty The ability to embrace and implement feedback to adopt new skills in a fast-paced environment You are confident in asking clients for their business Ability to drive results, metrics, and key performance indicators You have proven success managing the sales cycle in a customer facing role Highly motivated by being an industry leader Bachelor's degree or equivalent experience About Us Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Wayfair Layton, Utah
May 14, 2019
Full time
Onboarding Business Account Manager Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our inside business to business Onboarding Account Managers, begin their career at Wayfair with an in-depth renowned paid training program to prepare them to manage a book of new customers with the goals of building customer loyalty. What You'll Do You will on-board and engage a large volume of new business clients Create solutions and experiences as you build your book of clients Cultivate business relationships and create an exceptional customer experience through the sales cycle Effectively use tools to communicate with your books of business via phone, email, screen share and/or other technology Work with business clients one on one to design, source, and curate amazing business spaces Play a fundamental role in helping us achieve our ambitious revenue growth objectives What You'll Need Hardworking and resilient attitude with a strong desire to build relationships through technology You are a solutions-oriented individual with goals of building customer loyalty The ability to embrace and implement feedback to adopt new skills in a fast-paced environment You are confident in asking clients for their business Ability to drive results, metrics, and key performance indicators You have proven success managing the sales cycle in a customer facing role Highly motivated by being an industry leader Bachelor's degree or equivalent experience About Us Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Wayfair Big Flats, New York
May 14, 2019
The Wayfair Sales team has reinvented the way you shop for the home you love! Our dedicated sales agents are committed to providing a genuine, personal shopping experience by helping customers Discover More, Rest Assured and Feel Confident in their buying decisions. Our sales agents begin their career at Wayfair with an in-depth, paid training program that prepares them to help consumers feel confident in choosing to shop with Wayfair. Wayfair Sales agents focus on providing world-class customer experiences while building revenue for the family of Wayfair brands. What You'll Do • You work to achieve metrics tied to your own financial gain (revenue, close/conversion, CSAT) • You explore our products and services with customers and help them make buying decisions, through upselling and cross-selling • You provide solutions and ask for the sale on every call • You show professionalism in every interaction • You navigate many tools including multiple software applications and communication technologies • You efficiently manage your time and always put the customer experience first • You are comfortable working in a competitive and ever-changing/fast-paced environment What You'll Need • 2+ years of sales experience, preferably in a solutions-based selling environment (Retail Management, SaaS, Account Manager, etc.) • High School diploma or equivalent required • Excellent communication and relationship building skills • Ability to respond to inbound phone calls frequently to meet customer requests • Self-motivation to drive metrics, results and key performance indicators (KPIs) • Regular and reliable attendance • Salesforce Customer Relationship Management (CRM) software experience is a plus Compensation: $11.50 + Monthly Uncapped Bonuses  Start Date:  6/17/2019 *Paid Training: 4 weeks; Monday-Friday 8:30 a.m. - 5:00 p.m. Schedule (after training): Mondays - 11:30 a.m. - 8:00 p.m. Tuesdays - OFF Wednesdays - 11:30 a.m. - 8:00 p.m. Thursdays - 11:30 a.m. - 8:00 p.m. Fridays - 11:30 a.m. - 8:00 p.m. Saturdays - 10:00 a.m. - 6:30 p.m. Sundays - OFF *Note: attendance is mandatory for training period.
Wayfair Boston, Massachusetts
May 14, 2019
Full time
The Lifestyle Brands are exciting offshoots of the main Wayfair brand – equally awesome, but each with its own distinct POV and product assortment. We are (drumroll, please): Joss & Main , AllModern , Birch Lane , and Perigold . We’re on the lookout for a strong designer for Birch Lane : a visionary who can shape the look and feel of our brand, conceptualizing and executing design for everything from promotional emails and direct mail projects to brand awareness campaigns and major advertising. Your work will be seen by millions and contribute heavily to the visual evolution of our brand. The role requires a skilled, meticulous, and motivated designer who can partner with both creatives and cross-functional partners. Responsibilities Conceptualize and design a high volume of omni-channel advertising campaigns and evolve brand identity Lead collaborative brainstorms, concept development, and presentations with creative peers and cross-functional partners Engage in thoughtful critiques, both responding positively to and offering constructive feedback Possess an analytical, creative, and innovative approach to solving problems Interpret needs, objectives, and direction from multiple sources to ensure design concepts meet business goals Be a vocal contributor, an organized team player, and willing to pitch in on additional projects Qualifications Minimum 3-5 years of relevant experience Bachelor’s degree or equivalent in graphic design, visual communication, or related field Mastery of Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign Strong concepting, typography, and layout design skills Strong interpersonal, collaborative, and creative problem-solving skills Confident in abilities and able to articulate ideas and opinions Organized and able to produce quality work in a fast-paced atmosphere Always seeking knowledge in design, art, and technology, and stays up to date on current trends Have an enthusiastic and flexible work ethic with a sense of humor(!) Resume & Portfolio To be considered you must have an online portfolio. Your work should demonstrate a strong eye for design, a respect for brand standards—both following and creating them. Your portfolio should exhibit a love of experimentation and a command of available technology. We need to see your work to know if you are a fit for our team! Your resume’s design must entice us to click through to your portfolio Your portfolio should showcase digital design