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Consistently achieves aggressive performance goals. Focused on ensuring outstanding end-user support and customer service; translates individual needs into cost-effective system solutions. Expert at troubleshooting, repairing, and maintaining hardware and software such as desktop computers, laptops and network systems; increase productivity and revenue growth through effective IT support. Extensive experience in system configuration testing and software testing; Active Directory administration, local domain management and backup and recovery. Effective team leader and technical manager; routinely communicates with senior management and delegates tasks to staff; translates technical information to guide decision-making. Information Technology (IT) professional certified as a CompTIA A+ Certified Professional; certified technician on varied printers and office equipment brands.